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September 2023 by Jose Valdivieso
This place steals you!first, the Asian judges you if you are rich or notIf you are rich, it will increase the prices of each garmentThe first question she asked me when she met me was if I came from a rich family.Second, it commits another illegal practice by not showing prices on its page nor in the store,Her argument was that it is because of the competition.Nothing wrong with competing fairly but not showing prices is illegal and overcharging is as well.I asked her about the prices and she was offended but she still had to show them, all nervous.If you don't like transparency, you can go back to your communist paradises.
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July 2023 by Laila M.
I recently got my bridesmaid dress and my sisters bridesmaid dress tailored at this shop. All I have to say is horrible do not go here even if your 100% desperate. Dry cleaning good altering TERRIBLE!!!! I had to take my dress back 2 times and the lady who did it messed up my stitching and now it is coming undone on the wedding day. DO NOT RECOMMEND!!!!
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June 2023 by Violet A.
About 2 weeks ago my husband brought in2Burberry sweaters 2Versace sweaters and 1MCM sweater. A week later upon pick up they inform him that they did not dry clean our MCM sweater because it has a bleach stain . Whattttt Hello why where we not contacted if that's the case and asked if we still wanted to service our sweater. You know why because they made that bleach stain and obviously stayed quiet till pick up time . Why would I wear an almost $500 sweater around bleach obviously not . Didn't post the review when it happened since I was out town on vacation but this is outrageous needed to let everyone know .
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April 2023 by Private A.
Years ago, I had some alterations done at American Cleaners up on the Mesa. The service was good and the price was fair. Now, it is run by a person motivated by greed, has no respect for customers and is very rude!Writing this is cathartic so if you read only the first paragraph I get it. A week ago, I called American Cleaners to ask if my queen-size quilt could be cut and sewn into a twin-size one. The answer was yes so I brought it in for measuring and pricing. The woman in charge (do not remember her name) put it into the tailor's bin and entered the information into the computer. I was then told that the tailor would be back in a week and would determine the cost.So after a week, I called and she still she did not know the price and told me to come in. I talked to the tailor in Spanish because she was bi-lingual and she was courteous and kind. Then the person who acted as though she was either the owner or the boss said it would be $50.I told her that the quilt didn't even cost that much. She stated that it was a lot of work and what did I expect to pay. To which I replied that $20 was fair and she said she could go as low as $40, then I said I could pay $25. I also said that I felt like I was bargaining in Tijuana.As I was leaving the premises the lady in charge said loudly that I had wasted their time and that if I found someone that charged less she would take her own stuff to that tailor. I told her that she ought to have told me the price from the start and I would not have wasted their time. I thanked the tailor for her time and said that I was sorry we couldn't do business.
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January 2022 by Thomas J.T. J.
If you enjoy being rushed and spoken to incredibly rudely, to the point you question if you heard correctly, this is the place for you
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July 2021 by Pamela B.
If I could give zero stars, I would. As a new client, I brought in several pieces for both dry cleaning and alterations, one of them being a very special, blue silk, vintage silk dress with layered pleating detail. I explained that it needed the stitching reinforced on some of the pleats were it was coming a little loose. Because the dress had a couple small stains on it, we discussed spot cleaning those first to make sure they came out before they did the alterations. When I picked up my items, the dress was balled up in a bag and not included on the ticket - with no explanation. So the cashier and I opened it and I was nearly in tears to find the dress completely tattered and shredded. The cashier was in shock. Then the owner Helen arrived and said "oh yeah - we tried to call you" (no one called me). "Your dress was very old - it fell apart when we dry cleaned it - the stitching comes out so easily" (at which point she proceeded to pull layers out of the already-shredded dress to show me how easily it came apart. She kept saying "it's very old" and I replied "yes - it's vintage!" She had zero remorse and never even apologized. I was in complete shock. She seemed like she was doing me a favor when she said "I'm not charging you." So essentially, she wasn't charging me the $35 cleaning fee for ruining a very special dress of mine. Not only was she rude and unapologetic, she didn't even offer me a discount on the $95 balance for the other items I picked up. STAY AWAY! TERRIBLE CUSTOMER SERVICE AND I WOULDN'T TRUCT THEM WITH ANYTHING IMPORTANT!!!!
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May 2021 by Chinna N.
I would like to acknowledge Eric who found my debit card in a blazer pocket. He called right away and safely kept it an envelope until I could pick up my card. That kind of integrity and honesty is refreshing and very appreciated. Thank you!
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December 2020 by Harriet E.
I've used their tailoring quite a few times for various things and it's always done well and on time. I also love that they are so conveniently located on the Mesa. I used to go to Ablitt's for decades, but am so glad to have found an easier solution for my dry cleaning and tailoring needs.
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December 2019 by Devin R.
I had my favorite carry on luggage at my friends house and their cat urinated on it. I brought it to them and its back to being brand new. Thank goodness!!!!
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August 2019 by S R.
Consistently good service -they take good care of my clothes, have fast turn around and offer plastic free
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July 2019 by Kevin J.
Came into town for a wedding. Dropped my suit off on a Wednesday and it was ready Friday afternoon. Helpful and friendly staff with good prices for cleaning my suit!