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January 2024 by Ken
Ah, where to begin. I am writing this review as I was researching their contractors license information to take the next step in filing legal action against them. So I figured why not write a review. Let's start with the vehicles. What showed up in my driveway was something that should have been scrapped ten years ago. It of course leaked oil all over the stamped concrete drive. Not just in one spot but over an area of ten feet. The guys left filthy hand prints all over the freshly painted walls and did not finish the job until 11 pm! Then they put a nice unbuffable scuff over two feet on the side of one of my vehicles as they dragged the old carpet away. The final straw was a "hole" right smack in the middle of one rooms. Since they over ordered almost fifty percent more Carpet than required they could have easily replaced it. They now have gone dark on me and have left me with no other options than legal action. It is coming. Avoid these guys.
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December 2023 by Mr Brown
What a must first stop if your redesigning your kitchen and dining areas ! I was blown away with the options they offer ! Fantastic customer service --- they listen and guide you to your happy place ! THERE SHOWROOM IS FABULOUS !!!
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September 2023 by Dallas C.
Horrible company, stay away! He billed us for his wife to come up with design ideas we didn't want or ask for. Then they showed up with the wrong flooring and acted like we were being difficult when we told them it wasn't what we agreed on. The flooring was installed poorly and was rushed. We've called them back 4 times to do repairs where tiles are coming loose, each repair has resulted in the surrounding tiles being loose. It's been 3 years now and I've stopped calling them for repairs since they only make things worse. I've suggested that they change out the whole floor, they push back and offer repairs but their 'repairs' make it worse. At this point my options are go to court or live with loose tiles. Rocco is their lead guy, he's as shady as they come. Stay away!
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June 2023 by Cathy Puma
For the remodel of our 1,300 square foot two-story Santa Barbara townhouse, we chose Andros Flooring for carpet, floors, countertops and kitchen cabinets—one-stop shopping that made coordination and budgeting easy. Our “project management“ team of Glen plus owner Rocco and his brother John, ensured on-time, on-budget delivery and installation of all four components in spite of dealing with nearly 3 feet of rainwater that flooded the neighborhood including their entire office and warehouse at the time of our project during one of SoCal’s historic winter storms in February. John Riviera and Umberto expertly installed flooring and carpet throughout our condo. The result is magazine worthy. Five stars aren’t enough. Thank you, Andros team!
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May 2023 by jerry l.
Rocco and John went above and beyond to get the job done at my condo. We were on a short time frame do to I had a flood mitigation working on getting the condo all cleaned and prepped for the floors. Rocco and John had me scheduled with just a phone call away. The floors come out perfect. Andros knows what to do to get the job done right!
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May 2023 by Rick W.
We worked with John Ramirez to refinish the hardwood floors in our house. John was very friendly and professional when he came out to measure and provide an estimate. The guys were incredibly efficient in getting the job done, but not at the expense of quality. We're very happy with the final product and have already recommended that friends reach out to him for their flooring needs.
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January 2023 by Christy B.
I was told they had a new kitchen cabinet display at a discounted price due to the decision not to install it. I met with John and Rocco to see the drawings and discuss how the cabinets could be reconfigured to fit my space. They then asked me to pay $850 for 4 hours of design. I gave them a check. They then came to my house with the same drawing as the display and said to use it even though it did not follow the plan discussed previously and did not fit the space. They were in a rush to leave but wanted to come back a few days later to open the soffit to check what was behind it. I started to feel their process was scattered. An hour before they were to come to look at the soffit they called and told me they would not be coming but an employee would come and I was supposed to pay him $200 for ripping open the soffit. They had not mentioned a charge previously. They also said someone else was interested in the cabinets, but I had first right of refusal so I should make up my mind. I decided that their process was not working for me so I told them I was no longer interested and they could sell the cabinets to the other buyer. I asked for the $850 back because they had not produced a design for the kitchen. They refused saying they had spent hours (including before I gave them the check), but there was no work product to show for it. The bottom line is I did not buy the cabinets from them because I felt I could not trust them or work with them.
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November 2022 by John Clark
They charged extra for no apparent extra time, the job was not done well and they wanted me to pay for the "extra" before looking at the problems with the work!!
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October 2022 by Gregory G.
Rocco is currently working with us to resolve some issues with defective "wood" flooring and poor installation.
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November 2020 by Michael
Great place, great people! They pay close attention to doing all they can to secure your satisfaction.
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November 2019 by Tyler Wilkes
Accommodating and friendly. I miscalculated the amount of floor to buy and they very patiently took care of it. The floors look great, we are happy with the outcome.
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November 2019 by Norah McMeeking
I needed a small job done quickly and Andros delivered! Even at the busiest time of year, I had my carpet installed in less than a week, with the furniture replaced and no problems. I chose from wonderful remnants, found the color I wanted, at a price I likes. We've bought carpeting here for the lifetime of owning our home and have always been pleased with the service.
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November 2019 by Dan Keep
My wife and I wanted to replace some area rugs in our house. We just wanted regular carpet rather than oriental rugs or something like that. We looked at their samples, but Glen mentioned that they had quite a few rolls of carpet in stock that we could look at also. We found something that they had on sale that we liked, so we got a great price and since the carpet was in stock, we received the finished rugs in a few days ( that made my wife very happy). If we had ordered something, it could have taken as much as 2 or 3 weeks. Glen and Andros' could have made more money if they had sold us new ones, but they were more interested in a satisfied customer than a larger profit.Thank you!Dan K
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November 2019 by Kevin Genovese
Andros Floor Design is amazing. I work as the Director of Facilities at the Natural History Museum and I use Andros for all of our flooring issues and installs. Glenn who is my main contact is very friendly and responsive and their install and work crew are quick and polite. They have helped us with everything from small tile bathrooms, 2nd floor offices, carpet, vinyl floor repair, composite flooring and more. They have even come to help us with other flooring that was installed incorrectly by other flooring companies. So if you are looking for anything flooring in Santa Barbara or around I would highly recommend Andros.
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November 2018 by Russ Dafoe
By far the shadiest people I e ever worked for