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October 2023 by Ambrose H.
Outstanding! And professional management!Thank youTreated me like family and made it easy for me.
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October 2023 by Sergio L.
Great price and quick turnaround time. I have been coming here for years and would not go anywhere else.
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October 2023 by 艾力克斯 李詠嫻Taiwan Happy Family
Awesome service. They went out of their way to accommodate me a little bit after they closed. Did the paperwork and let me park my car there. They were able to fix it first thing in the morning and I was ready to go on my vacay. Thanks guys.
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October 2023 by Doug N.
Victor, the manager, did a great job getting my replacement tire order filled quickly, and did professionally during a very busy day at the shop! They always get my repeat business.
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October 2023 by Brianna Metzner
I’ve been a big fan of big brand for years. I’ve gotten multiple sets of tires and many oil changes over the years. The last 2 times I came in, they lost my keys, calling me hours later to see if I had them.After my last experience, I decided to try out jiffy lube on Carrillo. They let me know the last shop I went to for an oil change stripped my drain plug. I called big brand to see if they would stand behind their work, and instead I was berated by the “manager of 30 years” after being told I needed an appointment, I made one online for later that day.Upon arrival of my appointment time, I was again talked down to by the manager, being told my appointment wasn’t valid because I made it though their online system. He continued to berate me in front of a waiting room full of people about the length of time it had been since my last oil change (trust me, it had been a long time I’m the first to admit that).Big Brand is a waste of time and doesn’t stand behind their work. I wasn’t asking for anything other than for them to take a look and fix what they broke. Upon leaving Big Brand I called Jiffy Lube back and they told me to come on over, and they would fix my drain plug immediately, for free. Highly recommend them for a quick, friendly, helpful service.
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October 2023 by Peggy Gray
I went here a few months ago to get some new tires for my Lexus. They helped me find some moderately priced tires that were a fraction of the price the Lexus dealer was trying to sell me. Not only that, the warranty was 60k miles vs. 30k miles. This was a no brainer. They were kind and professional. I also thought they were very knowledgeable. I seemed like they knew what I was looking for without having to ask. They didn't try and sell me the most expensive tires which I really appreciated. I am for sure going back the next time I need tires.
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October 2023 by Stacey D.
If you are a female stay away from this Big Brand store. The guy with wavy black hair in his early thirties has sometching against females. I was in line and was in line for a good 5 minutes and when I get to the counter and he asked if I was here to pickup a car and I told him no and he told be to step aside and continued helping the person behind me who was a male. Completely rude, I will keep my business elsewhere.
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September 2023 by Adam Daniels
Absolutely no complaints. Everyone is awesome and super friendly. You won't regret making them your regulars.
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September 2023 by Eduardo Lopez
These people went above and beyond to take care of me even after me coning in 20 minutes till close. Rico was helpful and kind and made sure he did everything he could to take care of me. I’m Very thankful.
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September 2023 by Diane P.
I was visiting Santa Barbara when a tire was low...I had a slow leak. The employees were very friendly and I didn't have a long wait BUT,I was told my tire couldn't be fixed AND I needed two new front tires. This was a red flag only because I had had my reputable tire company tell me otherwise when checked the week prior. I was told I still had a half life on all four. I did not buy tires but had them just fill the low one. I made it back to L.A. fine. Today, I returned to my trustworthy tire shop and found I had a nail in the tire and IT WAS TOTALLY FIXABLE. $15.00 was what my guy in West Covina charged me. Lesson learned: Beware of going to places that advertise "free" tire repairs. I WON'T BUY MY TIRES AT A PLACE THAT I CAN'T TRUST FOR A RELIABLE APPRAISAL OF THE PROBLEM.
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August 2023 by J
This is a good shop for tires, and they are super quick with flat repair.Last week they changed my brake fluid and adjusted the rear brakes. I was even told "the head mechanic was working on it."When I pulled off the lot I knew my brakes were not right. The pedal was so spongy it was scary. I brought my vehicle right back and they worked on it a little more. When I took it the second time the breaks were still not right but they was good enough to get me home. I was not going to go back a third time because if they couldn't get it the first two times...I figured this was our of their league. Unfortunately I was right.I took my vehicle to my regular mechanic. They told me there was a 'lot of air' in the brake lines - in fact there was air in all four lines!Basically big brand tires was trying to adjust my brakes when they were not completely bled. No wonder they 'couldn't adjust them any more'.No experienced mechanic would have given the vehicle back to me with air in the lines like that. So I would not recommend this place for repairs AT ALL. I'm sure they did their best, but it was #subpar and decidedly #pathetic for brakes.
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August 2023 by Moto L.
How do I communicate the care this shop showed me. I drove down from San Francisco on a damaged tire that almost blew out. I am thankful and so lucky to be alive AND that I didn't injure anyone. They got me in the shop, replaced the tires and got me back on the road in an hour. I truly can't adequately express my gratitude! Thank you to Delip Singh.
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July 2023 by Tom Osowski
Booked an appointment via phone to wait for a single tire replacement and found out they were overbooked and wouldn't be able to get to me for a few hours. Agreed to come back the next morning and found a similar situation. They were able to get it replaced reasonably quickly the second day but would not recommend this place if you want to drop in or wait.
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July 2023 by Lacee Hamly
Delib was beyond helpful! The shop fixed a problem that happened at another shop over a year ago. He made the process so easy, I'll definitely be going back to his shop again!
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July 2023 by Vernon Buchholz
I live in Illinois, I visit SB twice a year to visit my daughter. I am a 63 year old male and have a lot on mechanical and tire skills. My daughter needed tires on her car so I bought them on sale at big brand for 794.00. They suggest to rotate and (check alignment for free!!! ) every 5,000 miles. Nothing free but I fell for it as I want my daughter to have a safe car. The next 2 times I followed up lo and behold car needed an alignment according to them at $104 each time for a total of $208. Bingo they got tire sale money back. She has not had a rotation for 25,000 miles now and tires are wearing perfect.I also called them out on this and although the guy was very nice he had no comment.