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March 2024 by Jeff B.
(Serviced 02/02/24 FR @ 1:00pm, 2:00pm, & 3:30pm): Eventually, I needed Bob to tow my vehicle! Bob Holzer Towing and I had a relationship one afternoon when I somehow lost my bunch of keys that included one for my vehicle. Each time I called AAA, they were the tow company of record. They were either the closest, the best, or possibly both for a representative from their company to handle my requests. In this case, was the third time a charm for their towing services!? PURCHASE Unlock Vehicle, 1st Tow Attempt, Towed Vehicle (COMP): Thanks to my AAA Plus Membership, all of these services were included. However, it was unfortunate that I actually had three separate service calls to AAA. SERVICE My first encounter (about a 30-minute wait) was a quick and painless one simply to unlock my vehicle to check whether or not I locked my keys inside - no dice. My second encounter (about another 30-minute wait) was to have my vehicle towed to the nearest Honda dealership less than 10 miles away. Unfortunately, the driver brought a flatbed truck but didn't have a good enough angle to maneuver my "Toaster" onto it. My third and final encounter (about a 45-minute wait) came with a wheel lift truck that ultimately did the job. I hopped into the passenger seat of the driver's truck, and off we went to the dealership with some nice tunes and cool chit-chat along the way. The driver (all were males) easily delivered my vehicle, and off he went to the call. Although all of this took longer than expected, each driver was cool to deal with - thank you! PARKING (N/A) Inherently, with this type of service, your vehicle was "parked" wherever you were having troubles. I was stuck along street parking on a main thoroughfare. Therefore, unless you were at their physical facility (no reason why you should be), there was none to speak of - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE Again, unless you were at their physical facility (no reason why you should be), there was none to speak of. Your surroundings wherever you were was where you were at - lol! ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL The circumstance that brought me to Bob Holzer Towing wasn't a fun one, but at least the three different drivers (I wished I could remember their names!) made the situation bearable, and each was chill to talk to. The main thing was that they showed up ready to get whatever needed to be done in a relatively timely manner, and eventually, the end result was a positive one. Not that I was ever hoping to need their assistance again, but if I did, I felt comfortable with that. I found complete value based on the prices, service, and experience noted above (TOTAL paid experience was around $0.00 BEFORE any discounts and/or tip). And, if this wasn't a AAA call, they accepted my credit card of choice... AMEX! 5.0 STARS
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March 2024 by G C.
I needed a tow on a flatbed. I called AAA. They sent a kid...who kept doing things he wasn't sure of, thus taking chances with damaging my car. And when I asked him NOT to do that...on multiple occasions, he kept telling me to calm down, which made me even more anxious. He even asked me & passers by to push my car toward his truck, which wasn't close. I kept wondering what if I was a pregnant or weak person? How would this company do their task? I know good help is hard to find...so I called & left a message for the owner/manager to call me, so he knows what happens in the field...he never even responded. This is the 2nd time they've sent a disrespectful person in an already unenjoyable situation. Next time I'll ask to be served by another company...even if it takes longer.
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March 2024 by Harry B.
Frank went above and beyond to help me get home safely after my fuel pump went out. I was able to get my car started again with the help of a friend, and Frank was kind enough to follow me home. kudos to Bob Holzers staff. I Really appreciate your help.
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February 2024 by Leslie E.
IF I COULD GIVE A NEGATIVE STAR, I WOULD! I was driving my ELECTRIC CAR home from an unexpected detour with a LOW battery, and I ran out of range two miles from home. AAA sent my roadside assistance call to this company and I called them directly and spoke personally to a dispatcher there at the towing company. I explained FOUR TIMES that this was NOT a jump-start situation, but that I needed to get a quick battery boost for my ELECTRIC CAR, to make it just two miles home. I was then referred to a gentleman there, and I explained AGAIN that this was a BATTERY POWERED CAR, NOT a jump start and I asked him if they had vehicle battery charge equipment for an electric car. He said YES. Great! Such a relief on this cold rainy stormy night. Mike showed up, a very nice young guy, and he carried the battery booster device to my car, only to see that it was AN ELECTRIC CAR! FAIL! After my determined efforts to make clear that this was an ELECTRIC CAR, they sent a jump-starter. This is unspeakably lame for a car service company. I hope your luck is better, and I hope they learn how to listen to customers a little better.
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January 2024 by Michelle P.
driver Jose very good and helpful When I needed a battery he found one for me..and came back to install it.
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January 2024 by Carl Rumpp IV
Robert, with Bob Holzer, was super helpful, I needed a tow on a car that had been in an accident and he did it quickly, safely, and had solid customer service. Thanks Robert!
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December 2023 by J J.
We had to get our car towed from a small upscale parking lot. We were nervous about blocking the traffic for the store. Our driver Pricer was fantastic. He had amazing skills maneuvering the tow truck and had us on the street in minutes. Very friendly and fast. He made a stressful and annoying situation very easy. We were extremely grateful for their help. Great local business..
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December 2023 by Cygne Violette
Fabulous fast service as always.
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December 2023 by S B.
Bob Holzer's towing was called (via AAA) to pick up our broken-down car from the dealership to a more honest - and reasonably priced - mechanic, never mind that I couldn't be there to supervise! They were great. The driver was in regular communication with me, as well as the dealership and the mechanic, so everybody knew who was coming and when, who needed to release the car, etc. It was such a relief to us that the towing company could make the relocation of the car work, and with such a good attitude towards the customer! Thank you!
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November 2023 by leslie jean
Our daughters 4-Runner broke down 2 hours away from home. We drove to the parking lot the next day to try and fix it before the rain storm and realized the job was to big. We called around and no trailers were available for a week! As we were there for 2 hours a gentlemen approached and asked about our situation. It was Jeff Holzer, and he happens to own a tow truck company. He made a call and within 1/2 hour his driver JJ had us loaded up and would deliver it to our home the next day. The most amazing part….Jeff did the job for a great deal!…Oh my gosh let me tell you the relief and joy of that moment. I have always been a true believer that people are good and kind and want to help each other. Feeling EXTRA Thankful this Thanks-GIVING
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November 2023 by Alexandra Fox
This morning I locked myself out of my care (so stupid!). I called Bob Holzer towing directly bc AAA was having an issue with their dispatch. I was told I'd have to pay $75 and the wait could be up to an hour, this was at 10:30am. At 11:15 no one had arrived and no texts came with an update. I called them for a 2nd time and was told that my first request was nowhere to be found so it would take another 20-30 minutes for help to arrive. At 12:15 still No one and no update. I called a 3rd time and was told someone would definitely arrive in 10 minutes. Nope. I called a 4th time and was told to either try another company...what??!! Or wait again. The man on the phone said he would come help himself. Finally at 1:40 a driver arrived. Not the man on the phone. He did give me a discount I had asked for...a whopping $10 off after waiting over 3 hours!!Sadly, this wasn't my first issue with this company. Last winter they had me wait over 6 hours in freezing weather with every excuse in the book everytime I called to check on progress. Unfortunately in an emergency you're stuck and can't shop around. If you can, go elsewhere!!Service: Car lockouts
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November 2023 by jeff h.
I'm a 70-year-old man who battery died they sent someone with a battery charger that was not sufficiently charged and then when I requested a tow truck they denied me and I'm sitting outside for two and a half hours at 70 years old never uses company it's a bad criminal company.
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October 2023 by Greg K.
I called AAA at 7:45am for help with a flat tire. By 8:10, Chad from Bob Holzer Towing had completed the removal of the bad tire, inflation and installation of the spare tire, and was on his way. AAA covered the cost, but it was definitely a tip-worthy experience. Thank you Chad, Bob Holzer Towing, and AAA for getting us back on the road!
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October 2023 by Sharon K.
Our technician, Michael, went "over and beyond"!! You won the Lottery when he became an employee! Although, due to traffic, I had to wait 3 hours, he showed up with his warm smile and charming personality and put me at ease. He also has the knowledge of vintage cars knowing exactly the best way to tow my vehicle. He was able to back in my narrow driveway with NO problem, first try missing mailbox & low lying roof!! Being a retired teacher I'd give Michael an A plus, a Gold Star and Employee of the month!!
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October 2023 by Manny R.
I called AAA and Bob H came, we had called a different tow service, and they said our car bumper would have to be ripped off because of the way the collision happened, but Bob tow truck guy had an ingenious idea, and he pulled it off without tearing my bumper, shout out to the driver, definitely recommend them