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December 2023 by Jerry Arko
Been banking with them since their original name!
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September 2023 by Jenna Moreno
I went to Chase for a very important urgent matter and had an appointment with Sophia. She was extremely helpful, professional and kind. She took care of my matter promptly and I am very grateful that she assisted me. Thank You! ?
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August 2023 by ber trainhopper
This I s the bank I use . I rock with them heavy never trusted a bank till chase
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June 2023 by Lucero Guadarrama
Ready to close my account. Worst customer service. They never answer the phone. The manager is always on vacation. I’m a good standing customer and every single check that I deposit gets a hold. Bank somewhere else and make your life easier.
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November 2022 by Jason T.
Chase downtown branch has gone steadily down hill with increasingly poor customer service. Came in because I had $70 fee attached for a non existent safe deposit box shuttered when the Mesa branch closed two years ago and incorrect checking monthly charge. 800 number said I had to come in personally to resolve. When I did, was told needed an appointment and couldn't just wait for banker and it would be a week. Branch Manager even refused to come out and speak to me. Odd as they can staff someone to monitor the door like a Walmart greeter yet cannot have sufficient staff. After 25+ years.... Bye bye Chase and hello locally owned bank.
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April 2022 by Marc M.
Chase has yet again lost another customer. I had been a customer since 2015. I got hit with 3 overdraft fees within 24 hours totaling $102 in fees. They would not reverse them and didn't try to save me as a customer. I closed out my account and feel so relieved. Be careful with these guys.
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February 2022 by Tristan Ewing
Regardless what day I go, there is always a long line.
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December 2021 by Linda
Melissa resolved a bunch of issues for my son and myself. She was clear, very helpful and we left completely amazed snd satisfied. She is our person!!!
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October 2021 by Viviana
The customer service here could and should be better. I was in there today with my husband who by the way set up the appointment a week and a half in advance with a banker by the name of Isaac Flores. He even gave my husband a card with time and date CONFIRMING the appointment. So when we show up today he has zero recollection of our appointment and can't find us in the schedule. We sat there for 20 minutes while they were scrambling to see who had an appt with us. When Issac came out he told my husband that maybe he set up and appt with another colleague and my husband told him "no, I was here a week and a half ago and spoke to you." We were upset because it was his lunch break and I had to drive in just so we can get a sorry we can't help you. I also rearranged my day for this meeting since it was my only day off and I live 25 minutes away. They also told us they had another appointment coming in so I'm assuming they "double booked" but completely forgetting my husband. We wanted to open another account too but now we'll just take our business elsewhere. Please do better with scheduling and PAYING attention to your schedules and appointments. It really is an inconvenience for the people that work the same business hours as you do and try to come I between breaks.
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October 2021 by James Parks
ATM wasn't working and like 10 minutes later the atm was working. I wish there were more than one ATM so there's not a line to wait everytime to withdraw money after open bank hours.
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August 2021 by Lucero Milla
Ready to switch banks. When you call they don’t answer. When you want to close your account now they say I have to meet with a banker? Seriously done with this bank
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May 2021 by Jamfizzle daParbombdizzle
ATM wasn't working and like 10 minutes later the atm was working. I wish there were more than one ATM so there's not a line to wait everytime to withdraw money after open bank hours.
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March 2021 by Eric G.
Convenient location and customer-focused service! This bank is in the heart of downtown and is centrally located to my home. It offers a decent parking lot which is usually monitored by a security guard - this puts me at ease especially being at a bank in a densely populated area. The interior is large and appears to have many offices/cubicles to one side, though I've never ventured over to that section. I've found just about all of the staff to be friendly, knowledgeable, and focused on the customer. They really do make an effort to go the extra mile. I came in about 6 months ago and asked if I could have a pen. The front greeter went to great lengths in finding their spare pens, going into three different areas of the bank to look. She eventually came out with three different types of pens - and provided me with all three! Totally unexpected but pretty cool. I appreciate how there are multiple ATM machines out front. I wish this location had a self-service interior kiosk as the other local locations do, but I will give it a pass as their lines typically aren't too long of a wait. I will be back for my banking needs!
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March 2021 by Sergey Zayats
Professional staff, helpful and efficient.
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November 2020 by Amy E
Don't open a business account here! They are unorganized, uncommunicative (unless talking over you) and just plain rude. I am referred to Sophia M., who proceeds to go on vacation without sharing this info, but nonetheless instructed me to have paperwork from other owners overnighted to her attention. Then her email does not have a vacation responder set up! So I reach Ceasar R. who proceeds to talk over me, not listening at all to a customer in the middle of opening an account and explaining the moving parts.
