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March 2024 by Sunshine W.
Marcella is wonderful. She does the best natural looking makeup for events or photos. As for product, she is an expert and has always guided me to the best products within my budget range. Her skin care recommendations have turned back time! - I've sent multiple friends to the store so Marcella can guide them to their own fountain of youth.
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November 2023 by Des A.
The only thing Cos Bar Montecito provides that you cannot get at other stores- e.g., Sephora or Nordstroms- is terrible customer service, hostile interactions with managers, and hassles with your returns. First and foremost, Anahit is the most unprofessional sales person I've ever encountered. She started helping me match my color to foundation, but in the middle of our consultation she left me to help two more customers (older, white women) that had walked in. THIRTY MINUTES later, she returned to help me AFTER she had made an expensive sale with the clearly affluent women. I felt pressured into buying foundation that was too heavy and other products I didn't really need but I did because of Anahit's incessant commission-driven mindset. A day later, after realizing I wasn't happy with my purchase, I tried to return them only for Anahit to refuse to refund my money without a "manager present." I was told I had to come back in two hours (!) when the manager was back from lunch. I felt so intimidated that I had to have a friend come with me for support (which is utterly ridiculous). The "manager," Marcella, and Anahit both behaved like bullies (laughing at me and I felt ganged up on). They refused to refund the few products (all under $100) and I left there shaking with disbelief over these grown women's behavior. Luckily, a few weeks later I went to Cos Bar in Brentwood and got to return the product without any aggressive behavior from their manager, thankfully. Cos Bar in Montecito needs to go. They have never supported the community during the mudslides, fires, or even participate in Halloween! This place only caters to those they think will increase their commissions. Luxury products can be bought anywhere, no need to go through this harassment!
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November 2022 by Caroline M.
This is honestly the best place in town to get high end makeup and skincare. Marcella and Anahit are both extremely talented makeup artists. They've been doing my makeup for events for the past few months and I love it more every time. I always get great service there and they have all of my favorite products! I couldn't recommend this place more
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July 2022 by Georgina C.
I am an out of town client who has been a seasonal, loyal customer for as long as they have been open in Montecito. I was disappointed today by the saleswoman's response when I asked to simply have some eye makeup palette colors applied casually- not for an event- so I could see the colors and how to use them. I was told that she did not do makeup application, that people take advantage, you have to make an appointment and pay for makeup application ($200). While I understand that a formal makeup application is of course a justified fee for the artist's time and skill, a quick demo application seems very reasonable for a high end make up product (Neiman's, Sephora, etc all offer). I understand unfortunately people take advantage of the makeup artists, their time and skills and sometimes don't purchase any product. I asked for a simple demo and was told "yes, we can just press some color on you." At this point, I was disenchanted with the whole process. Makeup shopping should be fun, inspirational, educational on some level of new product and application. These are high end products. I was offered lots of samples, very kind and appreciated, but I think my disappointment in the lack of service and enthusiasm for the experience was evident. I used to go in to feel good, to spoil myself, be pampered and splurge on products. I left with the basic things I came in for, I would have loved to have purchase some fun new products for my daughter and I. It was really a disappointing experience. Unfortunate as it's one of the few places to purchase high end makeup.
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May 2022 by Ani M.
The best they have the best customer service very nice girls Anahit and Marcella were amazing they helped me pick out what i wanted and gave me very great product advices had many great products.I will be definitely going back again they were amazing and very helpful.
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April 2022 by M H.
I wish i can give more stars then 5!! This store is amazing!! Stuff are always helpful! Specially Anahit, shes very professional and knowledgeable of the products shes selling!! Been costumer here for more then 4 years!
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October 2021 by Carrie C.
This location of Cos Bar never answers their phone. This problem has been occurring for me personally for 2 months. Their voice-mail has been full for 3 days now so I couldn't even leave a message. I resorted to calling the customer service number for the company which is located in Santa Monica, CA apparently. I spoke to Ellen in customer service yesterday. I noticed a product was out of stock online but thought I might be able to pick it up in Montecito when there this week. She assured me that she would email the store manager my inquiry and included my name and phone number. I appreciate her assistance and in no way hold her or Cos Bar in general responsible for the unprofessional behaviour of the Montecito locations employees. I like the company and enjoy shopping at some of their other locations in SoCal when I'm in those areas. I will continue to support them but will not shop at the Montecito store until they solve the problems there. For starters may I suggest firing the store manager that apparently ignored the email you sent on my behalf regarding the product I needed. I don't need it now. I found it online at Nordstrom and Skinstore. I ordered two..problem solved.
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October 2020 by Ron Martin
Missha, Skin79, Isa Knox, My Beauty Diary masks (tons of them), Dolly Wink (ladies, they carry the Dolly Wink LIQUID eyeliner!) Pa etc.
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June 2020 by Karen Fahy
Marcella and all are truly so very welcoming and kind, very friendly and professional. I feel like a friend when I come to the store and am treated kindly with warm service and am very tended to. I love her and her associates, and I love coming to the store!
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May 2019 by Pat Murray
Awesome place! This is my go-to haircut place for as long as I remember. Jen is great, I've been with her when she was still located at CA. So glad I have kept in contact with her all this time. She will always give you her honest opinion on the hair style you'd like and even if you change your mind, you'd still leave 100% satisfied with her work. I always make an appointment and ask for her. And they also have a point system and I have redeemed these points for the beauty supplies at the store front.
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March 2019 by Estuardo Garcia
Love the store Marcela and her staff are the best. Best brands in Santa Barbara. Love, love, love Cos Bar
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February 2019 by Maria Y
I like the products they carry, and the service is the best.
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December 2018 by MrGaucho1987
Montecito is an upscale community. we figured the food, quality and prices would be upscale as well when we visited Honor Bar, and we were right. The comfortable dining area is complemented by popular patio. The decorations and setting was all high-quality. Think nicer dades and important business meetings. The service was well above average. Attentive and very helpful. I came here looking for a good french dip sandwich and I was vert please. It was delicious. Pricy. But delicious. When we return to Honor Bar, and we will soon,I'd be hard pressed not to order another french dip.
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December 2018 by love2skiLosAngeles
We really liked this place as the food is creative and quite good. We sat outside and there were heaters that kept us warm. Service was quite good. The crispy chicken sandwich is quite good.
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November 2018 by jrhowardtraveling
Very nice cozy atmosphere with dining al fresco as well. I loved this experience for my CA trip. wonderful selection of hand crafted items was limited and this was great for me who loves to try new and different dishes. The service was fantastic. very friendly and helpful on suggestions for an Honor Bar favorite and local craft beer selection.
