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November 2022 by kelley f.
This is an update of my previous review. Michele is now refusing delivery of my small claims summons. This is truly unprofessional !!! If Michele feels she doesn't have any responsibility for what happened to my couch she should be more than willing to explain herself in small claims court to the judge and let the judge decide. Please see photo of attempts at service! Updates as of 11/18/22 11 am Michele that is a blatant lie that you have not been contacted about the service of the small claims summons! I can't serve you myself as that is against the law. I hired a process sever to serve you and I have documentation from them that you canceled their appointment and refused to reschedule . They have left you multiple emails and phone messages regarding the delivery of legal paperwork which you have not responded to. ( please see attached photo)I am happy to put you in contact with them so they can arrange delivery of the summons-.
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October 2022 by Ann K.
I never leave reviews, but looking at my couch I got from Michele over a year ago, I'm still in love. It's so comfortable and looks beautiful still...despite me and my cats best efforts. Michele was so patient with me while I picked out my fabric, asked her endless questions, and asked her them all over again. It was a very big purchase for me and Michele made me feel like it was equally important to her. You just don't get that kind of "human experience" in retail anymore. A year later I still love my beautiful purchase and remember her great customer service. Highly recommend.
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January 2022 by Carolyne W.
Amazing service and we LOVE our new couch/sofa sleeper. Everything was perfect from start to finish. Couldn't recommend more
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April 2021 by Kelsey McGInnis
We had a great experience working with Michele to get our new couch! We made multiple appointments to visit the shop to narrow down our decision on cushion type, fabric color, type, size, all the things. Michele was helpful without being pushy and never rushed us. She was very responsive and made the whole process easy. We love our new couch! Great quality for a great price.
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February 2021 by Debra V.
Michele was wonderful throughout the process of helping us design our couch. She was super helpful and thorough, very accommodating, and never pushy. She helped us find the perfect fabric, and provide a sketch of the design prior to placing the order to ensure we were all on the same page. Love the final product. It is EXACTLY what we hoped for.
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April 2020 by Olga Gomez
LOVE my custom couch! Working with Leah and Michele was a pleasure. I highly recommend them.
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April 2020 by Chris Weatherhead
Have enjoyed my experience with Couch SB thus far. Quality items at great prices. Two thumbs
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March 2020 by Olga G.
I LOVE the couch I had custom made. Leah & Michele were super helpful and patient with the whole process.
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May 2019 by David Carroll
Came to Couch Santa Barbara for a SoFar Sounds event and the space was amazing! The furniture at Couch Santa Barbara are Turkish made - very modern, comfy and chic.
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February 2018 by M. G.
There are almost too many choices when buying a upholstered chair, sofa and/or ottoman. Very quickly Leah responded by email to my initial inquiry and later in the shop she understood my preferences in color, style and fabric quickly. Many times I'd passed by this store and never took a look in (I even mistook it for a Coach leather store). The shopping experience was attentive, without pressure, lots of comfortable and good looking choices. I'm still considering what to do, however thus far feel that Couch Santa Barbara is worth shopping at - the experience feels more personal than a big department store.
