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December 2023 by Emanuel Miller
I have been going here for over 25 years with excellent results and would recommend anyone needing glasses to check them out. Service and selection is excellent.
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December 2023 by shannon satz
The staff is so helpful, knowledgeable and professional. Highly recommended!
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November 2023 by Lee Waldron
Good overall quality and service. A bit weak on communicating that lenses would take several hours after I brought frames in to fit them. Also they were closed 1 1/2 hours before their posted closing hour on a day I came to pick up.
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November 2023 by Rubi Mijangos
The eyeglass factory has wonderful staff, they are all very professional and kind. Every experience there is a great experience.
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November 2023 by Estuardo Garcia
Excellent service and great quality. I love my glasses. Thank you so much
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October 2023 by Fred M.
I bent my sun glasses and hoped that someone could carefully repair them. Alan at Eyeglass factory EXPERTLY FIXED them for me. I HIGHLY COMMEND ALAN and the Eyeglass Factory Staff. It is my Go To place for all eyeglass things. Laurel
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July 2023 by Marie J.
Service and staff are top notch. Brianna, Devon and Ricky are exceptional: professional, knowledgeable, friendly and kind. I haven't had any interactions with the technicians; however, I haven't had any issues with my lenses either so it's a win all the way around. This is why I have been patronizing the Eyeglass Factory for at least 15 years. I would say that 85% of the frames are 'vanilla'; however, there's a little section next to the sunglasses that has a few frames that 'walk on the wild side'. That's my spot. The buyer must have a great sense of humor because a few of them are really fun. The owners are good people and I do appreciate their businesses very much. For the price, turn around time and wonderful staff, the Eyeglass Factory can't be beat. Thank you!
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June 2023 by C D.
The staff couldn't be nicer .. this place would get 5 stars if they had any designer frames but that's not an option.. they do have a zillion pair of regular glasses at good prices--- ok these awesome folks reached out to tell me they do have a lot of designer frames and it could be I just missed them.. that kind of attention to detail and customer care deserves a 5 star rating... I will go back in and buy again!
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May 2023 by nikki h.
The staff was really nice when I went twice this past week. I have been coming here for 4 years getting one to two pairs of glasses a year. When I picked my new pair up this week, I asked for a cleaning cloth (they gave me a case but no cloth). In the past I got a case, cleaning cloth and eyeglass cleaner complimentary with my purchase. I asked the man helping me for a cloth and he said they charge $5 for those now, per the Owner. I couldn't believe it. A cloth should be standard with your eyeglass purchase. I didn't even ask for the cleaner, just a cloth. I literally just spent $259 on one pair of glasses and couldn't even get one free lint cloth to go with them. Totally bummed!
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April 2023 by Gloria B.
If you can afford any other optometrist please go there the only good thing about the Eyeglass factory in Santa Barbara are their prices . I was scheduled for a 9:00 a.m. appointment I was there 10 minutes early but the office doesn't unlock their doors until 9:00 , the optometrist arrived late and kept the doors locked until 10 minutes after my scheduled appointment time when she finally unlocked the door she pointed to a clipboard and said there is some paperwork for you and walked away from me. At this Eyeglass factory with this particular optometrist K. Waters you don't just get low cost eyeglasses you get a huge serving of rudeness lateness and disrespect so if you're interested in that go down to the Eyeglass factory on Milpas Street .
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April 2023 by Gina Bell
Devan the sales person is wonderful. Do not go here for your glasses.
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December 2022 by Elizabeth A.
I have been an Eyeglass Factory customer for years in Santa Barbara and I have always had an excellent experience with superb service. Recently, I needed to replace my Rx glasses and received two pairs for the price of one and added a feature that will help me with bright headlights when driving at night. I think this last visit, that included an eye exam (with dilation) was the best deal I have ever received. I chose a low priced frame and tried several pairs on with help from Ricky. His professional demeanor and helpful suggestions definitely helped me make better decisions regarding my two new pairs of glasses. I am very happy with the selection, my discount and the service. Thank you Ricky and staff for making my visit a very pleasant experience once again.
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August 2022 by Scott C.
I was at the factory. Actually not bad service. The $79.00 glasses with lens ect was $325.00. A bit of a bait and switch. The glasses were super cheap and broke apart within two weeks. I just have never gone back.
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February 2022 by Christy W.
Went to Eye glass factory to have my.dad get an eyeglasses exam with Dr. Kathryn Waters. She was very nice, professional, and was very respectful towards my 87 year old father. I then went in to the store to find some glasses for my dad, & some more glasses for myself. Both Daniel and Devon were both very nice and knowledgeable regarding purchasing the glasses.
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January 2022 by Angeli A.
I have been a customer for years since they opened. The prices & service is always great,Today the Owner & the manager Devon did a wonderful thing for a young man with special needs who lost his housing & donated lenses for his Glasses. This is a wonderful business for our SB Community. Many many Thanks!
