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September 2023 by renato espinoza
Worst costumer service !. Asian worker was very rude. She should learn some manner before working in a bank.
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May 2023 by Samantha B.
I'm deeply disturbed about how many Ukraine flags they fly in front of this bank. They may have two large American flags, but all the other flags are Ukraine.Obviously, they don't put America first. I stopped and asked why they have so many Ukraine flags and only two American flags. The old man out front holding the flag tried to tell me he has American flags.....Don't bank here there are too many banks in Santa Barbara who don't show overwhelming support to Ukraine only.
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December 2021 by DAVID MONTANES
Today the 22nd of December,I finished my first transaction of my New bank and everything went very good, I got a good recommendation from the Mgr. Daniel and he talked to me into parking my money here, all I needed to know was all the info he gave me to make up my mind was the interest my money would have in the savings here, and it’s much better then the major banks like Chase, B.O.A. Union bank, so I am happy I made this choice, Daniel is a good Mgr. There and will make you feel better after you talk to him and you decide to bank here at First Bank, and now I’m glad I’m part of the First Bank family now?, My money is in good hands,Five star in my book⭐️⭐️⭐️⭐️⭐️
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November 2021 by Scott Plechner
I open the account and they said I would be able to cash the check which was drawn on their bank and they said they had to put a hold on it and I couldn’t get money out until the next day after they told me when I open the prior day that would be no problem so I went to the branch in Solvang and they had no problem To cash my check and withdraw $15,000 immediately
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October 2019 by Chava Vela
(Translated by Google) Terrible staff service that is now a few times ago was the best of my banks but now I don't give more than one star and I'll be my accounts that I had there
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October 2019 by Freddie F.
Make no mistake about it. These folks are not there to serve you. Customer service is the last thing in their minds. I've banked there for decades and watched their service and attitudes slide downhill. Sure, they'll smile and say hello when you walk in but you better not inconvenience them with your needs and wants, especially with only half an hour left til closing.
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July 2019 by Dinah M.
My husband had a minor auto accident with an employee of this bank. We asked them to get an estimate for a SMALL scratch on the front of their car. They had prior damage to the front of their car and tried to get the body shop to add it to the estimate. For a small thumbnail sized scratch, they tried to extort over $4,000 from us. The body shop broke out the estimate into two parts because of the prior damage. Luckily the body shop refused to lump it into one repair. Our insurance agent is investigating this and will only pay them for the damage my hubby did to the car. Awful Opportunist Greedy person!
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June 2019 by Debbie Wright-Ainsworth
I love first bank thru always help me with th littthjngsthi. I'm disabled I I.im but it's easy too pard and use th ATM
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July 2018 by Billy H.
I've been meaning to give them this review! I really enjoy working with the whole team in SB.. They all are very informative and professional. They solve any problems that arise in a timely manner! Pete has been working with me lately. Just wanted to show my gratitude to this awesome team that handles my financial issues with transparency and promptness! Thanks again Team!!
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June 2018 by Max F.
These are the most gracious bankers I have ever met! Nice place- even though they don't have the polish of places like Chase, they've got all the same tools if you look.
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February 2018 by Ana A.
This is the worst bank I have ever worked with! They claim to be a great "smaller" bank that truly care for their clients and community. SUCH BS! They charge you with fees for nearly everything (yes more than the bigger banks) . They are NOT mobile friendly or easy to use. They're online banking is not great. Their ONE ATM stays broken for days. I had trouble after the fires here in Santa Barbara during the holidays where I left my banking behind for a few weeks. Came back to sooo many fees from them. I refused to pay them and they sent me straight to collections. PLEASE save yourself the trouble and research/go to another bank!
