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October 2022 by Alyce Parsons
We love you. Only place in SB for so much. Never leave please.
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July 2022 by Trish B.
This review is overdue but could no longer be delayed. THE EXPERIENCE: I was in the area and it was a bit chilly! I was looking for just something to cover and throw on. We were greeted by team members and I explained what I was looking for. Esther was Heaven sent and so down to earth! She went above and beyond, searching racks to find what I described that I was looking for. I settled on an oversized button up shirt - it was the perfect color, feel and price! I do recommend this location and would return if in the area!
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April 2022 by Tracy M.
Manager was so nice! I had a bad experience at a store next door and the gap staff so kind and helpful!
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December 2021 by Jamfizzle daParbombdizzle
curbside pickup really helps
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February 2021 by Jesus D
Very helpful
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October 2020 by Brandi L.
Went in there today and the young lady with short hair and glasses don't remember her name but it was in the afternoon, went out of her way to help me out. The customer service she provided went above and beyond, too many y'all don't except tips or else I'd tip her. I'll be coming in more.
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October 2020 by Jayantha Bandara
Bad worst service experience EVER!!!
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August 2020 by Veronica A.
Called to see if they were opened and they had A M A Z I N G customer service over the phone. Very helpful, nice, and sweet. Who wouldn't want that kind of service! Can't wait to see my FAVORITE store in Paseo Nuevo!
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February 2020 by John Hudson
In walking distance were you would want to go food is great the hotel is tops beautiful pool My go to place loved it
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January 2020 by Paulo Guedes
Good stuff
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January 2020 by Luis C.
I wish I could give it ZERO stars but unfortunately I have to give it one (I guess for being able to keep a store in Santa Barbara). The Service here gives this brand the worst reputation out there, aside from being a low quality brand, the workers here are just plain horrible. As soon as we stepped into the store they did not aknowledge us at all (as if we were part of the scenery, we were browsing looking for specific items and they still did not say hi or anything to us, as soon as we started to look at some shirts on a rack an female employee of a dark complexion comes around the corner does not look at us and literally barges in to put a piece of clothing away right on the rack and spot we were looking thru as if we didn't exist at all, and as soon as we both agreed to leave since we both felt unwelcomed to shop there the female employee smirked and scuffed at us, basically laughing at our faces. I expect this kind of treatment at a really high end store but Gap... Please Gap is not even expensive at all. Will never be shopping here ever again.
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December 2019 by Eileen J.
Gap has gone waaay downhill. Not pleasant at all. Clothing strewn everywhere. Clothing is super cheap looking and poorly made. The quality used to be much better. The check out counter is a disaster area!!!! Stuff on the floor, drawers hanging open, bags and paper and hangers thrown everywhere. Clothing tossed about. Who's managing this place?!
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November 2019 by Alicia A.
Not sure why there are so many old, bad reviews but I thought I'd give u all and update ! Staff is always helpful and always informative on deals ! (:
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November 2019 by Lilly M.
I came to buy some shirts since I am going for shoulder surgery. I recently had back surgery and wanted to buy something comfortable. More than one of the employees looked disgusted that I was there. I was looking and the employee kept organizing, close to where I was not acknowledging my presence. She did not try to say excuse me. I felt uncomfortable and said "let's go I don't feel comfortable in this store." The employee laughed. If you want to feel belittled, pushed out of the way, feel as a waste of space this is the store for you. I am sorry my comfortable clothes or appearance was not to the employees standards. My rating is 0 stars.
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October 2019 by Toni60WA
Friendly, nothing suitable for warm weather as fall clothing out already.