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January 2024 by Polly K
They mark up Lulu over double the other workout clothes. Guy at counter was flirting with girl before me (are you home for Christmas, etc) and suddenly barely knew English when I asked him a question.
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October 2023 by Nicholas P
Definitely not the best thrift store in town, there are much better options. Latest experience is found an expensive item at a reasonable price, brought to checkout and instead of just having them hold it, I PURCHASED it in order to have it set aside so I could return with my car to pick it up. That evening I even called to see if I should pick it up before closing or return in the morning. Was told by the manager that it would be fine to return the next day, it was there, it was set aside.Go in the next day to find that it had been sold to someone else. They did not set it aside, they did not take the price tag off, the put a sold sign on that was easy to take off, and someone ripped the sold sign off, and then a cashier proceeded to sell it to someone else. Frustrating and disappointing is an understatement for this experience. Huge lack of coordination, training, professionalism and just simple competence.Besides experiences like these their prices are generally overpriced. You have to really look carefully. It is always overcrowded and you have to wade your way through tons of people. Many patrons are on drugs or are homeless. Sometimes you don’t feel safe next to patrons in the store honestly. You often don’t feel comfortable when going in to the store bc at times I’ve been stopped by homeless in the parking lot or sidewalk out front to be asked for money or to buy them items inside. It’s filthy outside the entrance as well. Often smells like urine.There are much better stores out in goleta that have much better prices (oh did I mention goodwill has no fitting rooms?) and fitting rooms. Much better service and help on the floor and at checkout. Bigger selection too. Anyways, hopefully this info helps someone, at the very least learn from my mistake and DO NOT leave something there to pick up later. Make sure you can take the item home immediately.
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September 2023 by Heather Godley
Unfortunately, they don't sort clothes by size. Super nice staff and beautiful building, though.
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September 2023 by RJ H.
Meh once was enough. Small. Boring merchandise selection. Noticed they were asking $7.99 for a dress with an H&M tag that was marked $6.99. Seriously wish I'd taken a pic!
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August 2023 by HillcrestHostel San Diego (HillcrestHostel)
Your employee - Michaela Springer - was extremely rude… she created an atmosphere of hostility. The sheets and bedding sold at this location here were full of bed bugs and when I showed her the evidence, she started screaming at me to leave the store.I will never visit this nor donate to this store again, I recommend the Alpha Thrift store not far away.
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May 2023 by Susan F.
Natalie was great! Was very helpful, friendly and nice! Emily was very nice and informative! In a great mood! (Hopefully I remembered her name right; she has cute piercings on her face) Had a great time shopping! See ya next time we
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January 2023 by Sybille K.
There are other radio stations you can support locally in Santa Barbara besides KJEE. Just because they are located above you doesn't mean you have to play them. The music blasts through the store and is repative and just plain sucks. I said something to the employees and they expressed how much they hated it too!
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January 2023 by simone evans
donating was super easy and the gentleman there today were very kind, quick and helpful.
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September 2022 by Chill P.
Amazing store. Good people. Great purpose. Christina is a excellent employee that works there. She is great with people and very kind to everyone that comes in. Really appreciate the kindness at goodwill.
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August 2022 by Maria gutierrez
is the worst used items store is not people friendly and very prejudice look at people like they r thiefs hahahah thiefsof used dirty things don't go people they really treat baaaad. especially if u have a tiny back pack
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August 2022 by Emily N. DeFalla
Love it here, found 2 dresses with tags still on plus a shirt and a few miscellaneous items for under $16 total!
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August 2022 by Breda Wall
Very helpful for dropping off donations and had to go inside after with my coupon for donation and find a treasure..and I did.more to follow.Very helpful and friendly staff.
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July 2022 by D'onna V.
NATALIE, the supervisor I dealt with today is an exceptional asset to this company. She went above and beyond helping me out. Her positive attitude and professionalism was infectious and it was overall a really great experience.
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June 2022 by Geoffrey B
Like any thrift store is hard to give them a fair review because their products are always changing of course, however, this place is clean nice bright and the staffers cool people.
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June 2022 by Robert Perdue
Sometimes it has what I'm looking for but not usually. Not a bad store though ?
