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January 2024 by Jon C.
2 weeks later and here is the repair! Bad cut, no primer and of course "New Leak" Came out for a 3rd time and still leaking!
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June 2023 by Maxwell Anderson
I've never given a one star to any service because I've always believed that everyone deserves a fair shake no matter what kind of bad day they were having.. It's logical right?.However, this place is good in some ways and just horrible at AFTER the sell. After purchasing the Hot Springs Tub $12,300 that came with the cover, the delivery guys show up and do only 1 part of their job by getting into place. The rest is terrible the left first without doing anything to the filters or water.They sold us the stairs and the apparatus or shocks to close the jacuzzi cover for $800!When I called the guy who owns this place, I didn't get a call back until 5-6 weeks later or more. I called their customer service recently just to get someone to come out and service it and I discussed my displeasure with the service and of course the line dropped or she just flat out hung up.If you want this kind of service that I've described above then certainly go for it.. Otherwise choose differently.
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April 2023 by Nicholas Brown
After a few hiccups with the order and delivery, some avoidable some not, the tub is hooked up thanks to Efrem and his team. I live in an old and funky house and he was able to get the electric ready to go to handle the higher voltage tub. Glad to have his contact, provided by the shop, and once I figure out the chemical balance, I’m looking forward to using this tub like crazy.
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February 2023 by gregory Sixx
Bought a $16k spa from them and love it, but had a couple small issues with 2 jets when I took delivery. Sadly after 4 months of trying to get them to repair it and them telling me they would after each of the 8-9 times I called, they never follow through and I’ve given up and going to just pay someone else to do my repairs. On top of that, they promised me a weighted pillow as part of my purchase but it was not in stock and they have refused delivery of that as well. Even though I love my Hot Spring Spa, I would avoid this place at all costs given zero service and dishonest behavior.
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February 2023 by Greg S.
Bought a $16k spa from them and love it, but had a couple small issues with 2 jets when I took delivery. Sadly after 4 months of trying to get them to repair it and them telling me they would after each of the 8-9 times I called, they never follow through and I've given up and going to just pay someone else to do my repairs. On top of that, they promised me a weighted pillow as part of my purchase but it was not in stock and they have refused delivery of that as well. Even though I love my Hot Spring Spa, I would avoid this place at all costs given zero service and dishonest behavior. Sounds like others have had the same experience and I wish I would have researched more before making my purchase, as this is not something you want to buy from someone that will not support it.
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January 2023 by Phil Willis
Had the spa delivered a couple years ago, the installation guys were great. Ordered a new cover on July 25, 2022 and as of January 4, 2023 still not here and no estimate on when it may arrive, if it was even ordered.. In the mean time numerous visits and the gentleman was rude and didn't offer to contact the manufacturer, until my last visit when I got my refund. I have received a full refund and will never patronize this place again.
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July 2022 by Lisa E.
Bought a spa from this company several months back. One of the jets doesn't work, so we called and called and called and called, left many voice messages with no luck and finally went in to get someone to pay attention to us. The owner actually pony'd up and came over to check it. Said he'd contact tech support and get back to us. It's has now been 2 months or more and have not heard a word. We have called and called and called again ..... and so on..... left probably 10 or more messages and nobody has ever returned our calls. I'm pissed off as is my husband. These guys are only open 5 hours a day. They can't be bothered to follow up on a purchase or a problem. They made an easy sale and the shut the door on us. Customer service???? NON existent. Next time I'd do more research and not just go there because it's convenient. If you're considering buying from them do your homework!
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June 2022 by Yvette Z.
Terrible customer support !I bought a brand new spa from them and they delivered it in what should've been a very simple basic delivery. When they uncovered it they apologized and said that it got scratched up and that they would replace the panels ,well eight months later that never happened .they also drilled holes in the wrong place on the cover also said they would take care of that and that never happened. My friend bought a spa from them around the same time and one of the jets wasn't working .again six months later they keep saying they will call a technician but it's never happened .they are great on the sales but terrible in the customer service I would not recommend this place.
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October 2021 by Kathy B.
Purchased a refurbished spa from Barry, excellent service they did everything they said they would. The master electrician, Miguel, is exceptional, and we couldn't be happier with our jacuzzi. Entire crew is professional. Highly recommend!
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September 2021 by Irene P.
My husband and I found this wonderful establishment and we are so glad we did! Great service..great people! The whole crew went over and above to accomodate us to give us our beautiful jacuzzi on our deck that was a challenge to reach.. Thank you all for your incredible kindness and service! Highly recommend!
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September 2021 by Glenn W.
Rob and Scott did an excellent job installing my new hot tub. They were reasonably priced and could get it done the next day. They were not only very professional, they were fast and gave helpful advise! I would highly recommend Hot Spring Spa and Patio to anyone wanting a hot tub, spa, or just a simple install/move.
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September 2021 by Elaine S.
We were very happy with our purchase from Hot Springs. The shop staff was great, and the installer was on time and knew his stuff. But the extra great highlight of our spa purchase was the electrician! The store highly recommended Efram Reynozo. We hired him. He ran power, to the spot where our spa was going ahead of the delivery day. Then he showed up right on time to finalize the last stage of electrical work as soon as the spa was positioned. We highly recommend Efram and Hot Springs Spas.
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June 2021 by Christine Eveland
I bought my spa from HotSprings Spa and Patio in SB and they referred me to Efram Reynozo for installation. Given the timing (right before Christmas) I thought it would be weeks before he could fit me in but I called and he answered! He came over that same day, did a thorough review of the electrical work that needed to be done and a week later when my hot tub got delivered, he was there to do the install. My tub was 104 by that evening. Efram communicated with me throughout the entire process, there were no surprises and he kept his word to have me soaking in my new tub the same day it was delivered. I wish everything could be as easy as working with Efram! Shout out to the delivery guys from HotSprings as well, they came over before the scheduled date to assess the yard and see what as needed to get the tub in. They were super and when the tub was in, I got a crash course in salt spa care! I've seen been back in and Nick remembered me and was helpful in finding me some stairs.
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March 2021 by Bill M.
Sadly, these guys don't even deserve a single star. Having purchased a defective fireplace, under warranty, it took weeks, several none too friendly visits to the store and several calls to the "owner", to finally get the part. Turned out it wasn't the right part. I took it back to the store, was greeted by the older sales guy who was rude, dismissive and unwilling to take responsibility, telling me again to call the owner. I've called that guy several times in the past and not one single time did he return my call. The place is a joke as far as customer relations go, and on top of that they sell defective parts and won't take responsibility for it. Good luck if you use these guys.
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February 2021 by David Wilcox
Amazing! While it was a challenge waiting for the hot tub to get here, they were upfront about that to begin with! Efram was amazing, he came out long before the hot tub came, so that the day it came he would need only a few hours to finalize the final steps before we could use it. He knew we would be eager to jump in, and figured out a way to come on a Saturday afternoon, when he was only given a day notice! Thank you Efram! I will be using you again for other projects, and happy to refer folks to you!
