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March 2024 by Alice Geanta
HnR block is expensive compared to other local tax prep firms. Paid $900 to HnR one year and paid 300 to a local firm the next year for the same exact tax situation. I think it’s likely due to their overhead costs being such a large company. Just be aware.
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March 2024 by Ana Botello
Tina was amazing. Left me without further questions about my Tax preparation.i was extremely satisfied.
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January 2024 by The Tech Guy
They forgot to fax one of my documents to the IRS. IRS sent me a letter asking for th3le missing document. Luckily this was the first time otherwise IRS would have flagged my filing for auditing. NEVER BACK to he block again.
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November 2023 by t brock
The worst! Unprofessional, deceitful or just a complete failure of follow through. Cecelia is a real piece... she made me late, didn't file for an extension as asked, never returned my calls or to inform me my stuff was complete (months went by). I walked away from it because I just couldn't bite my tongue anymore. Came back to try again with her and tada! She strikes again. This time she got my money though, and COMPLETELY FAILED to do her job. Gives me "completed" forms and a payment voucher but never even filed it on her part. So now I have an even bigger late penalty and my refund which she never informed me of is just sitting there. Blah blah blah. Oh and they say they are open on Tuesdays at noon, but this is completely false as well. Horrible establishment that over charges and under delivers. Do yourself a favor and go to someone else! These people stuck
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October 2023 by Dennis Amick
My tax preparer was friendly, knowledgeable and finished my return in a timely manner. I every intention of usinge the Abigail and H& R Block next year.
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September 2023 by sheamus nolan
Norman was an absolute pro and a wealth of knowledge. I will absolutely recommend H&R Block and Norman to friends and colleagues
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September 2023 by E B
I like going to H &R. For me, it's simple and quick. Yes, it is pricey. But the taxes I get back, I can afford it. I have called around for cheaper, the price H &R gave me was just about average of what everyone charges. Friendly and helpful.
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June 2023 by S W.
If you are looking for trouble with the IRS then this is the place to go. Minus stars would be a better choice. Sloppy tax preparation, lack of caring attitude, incorrect instructions on how to fix the problem they created. And this from one of the senior advisers and the manager. Notices of penalty's and interest charges and multiple phone calls and hours talking to the IRS is what I got. This location doesn't deserve to be in business.
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March 2023 by Susan W.
Had a great experience with H&R Block. Made an appointment with them on-line & they called the day before to confirm the appointment. Met with the tax advisor on the day of the appointment & gave her the tax documents (pension, SS, bank interest, rental income, insurance, utilities, etc). Two days later, taxes were completed & filed electronically. Hard copies were made for us. Paid $360 which was reasonable. It would have taken much longer if a professional was not hired so very happy. Price was given upfront so no surprises. Plus owed less taxes than last year since tax advisor deducted items that we didn't think we could deduct. Will use again next year.
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February 2023 by Barbara Urbonas
C C was very professional, friendly and efficient. The whole process was so easy and quick!
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December 2022 by Aura Leiva
The Automated and whoever assisted My Family is not clear enough and is not giving the correct assistance. We do not need to provide an email in order to be attended by H and R Block. We do not have and cannot rely on technology due to not having it and my phone pretty much giving out. Had an appointment done for Saturday now being rescheduled at another location and the operators are not cooperating even the automatic operator. Was told by a worker that The La cumbre office is open Monday and Friday and automated operator kept saying it couldnt find a location for the area. The man who answered the phone seemed quite upset because our call was hung up on and unfortunately we cannot understand him we will not be the only ones that are going to and or have had trouble understanding him truly sorry for that but when i worked customer service i made sure to always have all the patience in the world for customers because that was part of my job and thats what i was getting paid for. Its extremely easy also. Im not sure if he is the one controlling the automated operator also? There will be alot of upset customers filling complaints if this isnt fixed immediately. Just the few minutes of trying to make and confirm rescheduled appointment was unprofessional and not a success. Should this be a concern for us to file our taxes with H and R Block? Will this be affecting our taxes if we were to file them through the La cumbre Office? I am very concerned now ive always remembered H and R Block being professional.
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December 2022 by Jalama Beach
I had fallen behind on my taxes because of Covid so I took my 2020 taxes and 2021 taxes here. Gentleman was nice enough, helpful. I think the total for 2 years was $420. My taxes are one W-2 form each year. I had tried to file my 2020 taxes hard copy but the government does not send you a notice of receiving them. So I did not know my 2020's were fine. It must have come up for H&R Block but they never said anything AND charged me! When I realized the mistake I called and asked for a refund for the payment of 2020. They have not responded and this was back in October. Sad when a tax preparation company does not have integrity to do the right thing. I would absolutely NOT recommend H&R Block!We are now in December and H&R Block has not contacted me or refunded my over charge!December 16th and H&R Block has still not responded.
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October 2022 by Jalama B.
So because of Covid and other incidents I needed to file 2 years of taxes. I got an appointment and took everything in. Gentleman was very nice and helpful. We wrapped everything up, I paid for filing the 2 seperate tears and left feeling responsible. I had to call IRS for finishing up information. My 2020 taxes had been filed by me! I had sent in a hard copy and it was received! IRS does not notify a person that filing is received so I did not know. H &R Block also did not tell me that when they tried to file 2020 it was rejected because it had already been received. I called H & R Block back and requested a refund for services already done by me and have still not heard back from H & R Block with my refund from H & R Block for unneeded services. Seems unethical to me to charge for something already done. So now I am wondering if my 2021 taxes were done honestly and correctly.
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April 2022 by L. Sylvester
Very professional and personable staff. I've depended on them for the past 10 years.
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April 2022 by Valeria C.
They charged me almost $200 to do simple taxes, it was my first time I figured I would leave it to the professionals, and I think they totally took advantage. All the needed from me was my w-2 and insurance SIMPLE and I get charged $200 I payed and left bc I don't care to argue but I won't go back, and I hope to save someone money w this review. If I got charged $190 I can't imagine what someone w complicated taxed would be charged.
