April 2023 by Bobbi S.
Reached out 1/26 regarding a commercial project for several door threshold's that were rotted out on a 2nd floor and causing ceiling leaks below. Ed Hurd, VP, said they were booked 2 months out but could do the work T&M if I wanted to schedule it. Gave them the green light. Several follow-ups via email to make sure we were in track. Ed responds 3/20, he has a couple guys working in Carp but would get us on the schedule soon. Email 4/23, voicemail 4/24, Ali calls 4/25 to say they can't perform the work. Waited 3 months, just turn down the work at onset if you don't want the project. Wasted time. Unprofessional. 20 years working w subs in SB, a new low. Jack N Tool Box/Ed Hurd do better, Ali should not have to excuse your lack of basic customer service.