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March 2024 by bruce beaveridge
Very nice people to deal with, extremely friendly office staff. Very accommodating in difficult situations. Thanks Bruce
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February 2024 by Warner Anderson
Appreciate the last minute request to have my truck towed to the mechanic! Fast and friendly service!
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February 2024 by Josh Nissan
I recently had the pleasure of experiencing the outstanding service provided by Love’s Towing Inc, and I feel compelled to share my positive experience. In a moment of urgent need, Love Towing responded swiftly and efficiently, demonstrating their commitment to excellent customer service. What truly set them apart, however, was the remarkable professionalism and kindness shown by their number one employee, Elda. Elda was not only accommodating but also incredibly sweet, making a stressful situation much more manageable. It's rare to encounter such a high level of care and attention in today's fast-paced world. I am immensely grateful to Love Towing and Elda for their exceptional service. They are truly a cut above the rest!
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February 2024 by Nathan Garrison
The customer service person at the front desk and the owner managed to break two CA laws in less than 10 minutes. 1. They refused to accept a bank card, which is a violation of Cal. Veh. Code § 22651.07 section C5. The atrocious human at the front desk also refused to answer questions about why they don't accept bank cards. 2. They did not issue an invoice before accepting payment, which is a violation of Cal. Veh. Code § 22651.07 section B.Cal. Veh. Code § 22651.07 also states "If a tow company does not satisfactorily meet certain requirements detailed in this notice, you may bring a lawsuit in court, generally in small claims court. The tower may be civilly liable for damages up to two times the amount charged, not to exceed $500, and possibly more for certain violations."On top of these illegal actions, the entire process amounted to nothing more than extortion. If I'm not refunded the $430, I will see you in court.
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January 2024 by Daniel
The service is expensive and for using your card they charge you 4% extraThis is the response to your message!It wasn't ten minutes, it was 25. I was looking at the time and at the place where you left us it took more than an hour to repair a tire!! And why do they charge the extra 4% when using the card? What if you were charging $100 above everyone else's cost? Yes, the service was fast but we ended up wasting more time in one place because it is more convenient for you because it was in front of your yard, I appreciate the speed but unfortunately the end was sad, thank you and in the next service I will be careful, thank you.
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December 2023 by Gary Farrall
Probably the worst customer service around! Yes, I know their only job is to take every penny you have, and when I'm in the wrong I completely understand and don't mind paying their ridiculous fee's. In this case I was not wrong and will let the judge decide the outcome. Their BBB score is in the toilet as well.
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September 2023 by Trevor Philips
My son crashed his car very unfortunate situation but Glenn was very careful not to damage the car any further. The other tow truck driver was named Tony I believe and they both helped me retrieve the vehicle. Bad situation but these two tow truckers made it very easy for me to understand. Will be calling them in future!!!Services: Car towing
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September 2023 by John Goodwin
Made the mistake of not seeing the tow zone sign from a parking spot a car just pulled out of. Frustrated, I call the towing number. They inform me it’s $595 to pick up the car. Seems incredibly steep, but I’ll take the “L” on that one. Arrive to pick up our car and they then inform us they don’t accept cards and that I can go to an ATM. Frustrated, I return home to get a check rather than carrying that much cash on me from an ATM to the location. I arrive back to the lot and then informed they ONLY take cash. When I get to the nearest ATM it has a $400 limit. After running to the nearest bank ATM I am finally able to get the cash. This when from a costly 20 minute mistake to an hour and a half ordeal because they communicate so poorly. Must be nice running a business where your customers don’t have a choice.
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August 2023 by Agassi B
Great experience. Picked my car up and gave me a ride to the car dealership. Blew out my tire on the 101. One of the nicest gentleman was helping me, I forgot his name but was in his early 20s and extremely kind and gracious. Great person. Got me out of the road safely and back to Santa Barbara. Great companyService: Car towing
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July 2023 by Mr. Rob
Loves Towing and specifically Dominick (so?) we’re awesome!! I had a vehicle full of kiddos for summer camp.. I had an issue with my vehicle and needed a tow. After calling two or three other tow companies, Love’s came to the rescue. They were quick, reasonably priced and offered the best customer service. I originally called two other big name SB tow companies. Not very pleasant. I hope I won’t need a tow again anytime soon. If I do, I will not waste my time calling anybody else. I’ll go directly to Loves.
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May 2023 by Graham Johnston
The dispatch was quick and efficient. The driver was great and very professional. Great experienceService: Local hauling
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May 2023 by Rita Susso Shields
Very helpful staff, the men working there are just great!! Thank you so much for being so helpful and understanding! I would recommend this company to anyone needed the service.
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May 2023 by Alejandro Martinez
Terrible service. They took 2 hours to tow my vehicle which was located in the Santa Barbara area. It was my first time calling them and I regret it.
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April 2023 by Rihilah Odeh
Tow drivers are polite and professional. However, office person definitely lacks in professionalism. She was very rude. Refused to answer questions about retrieving towed car and hung up on me.
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April 2023 by Sarah D.
I'm a little late on my review, but I had to follow up and tell everyone how much I appreciate Elda. She's the manager and seriously such an amazing person! She saw me at my worst and totally still treated me the best after my car was towed!Much love to her (:
