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March 2024 by Janet Ferrusquilla
Walked into the store and was “sized up” by Alexandra and Steve who were both working the store the day we visited. They must have assumed we were not buying anything as they just looked at us and ignored us. We waited approximately 10-15 minutes by the cash register to be assisted; only to be told by Alexandra(who was working the register) that she was “too busy” to help us. We were there to buy a whole Suit outfit on hold at the register. The many times I’ve been to the MW Santa Barbara Alexandra & the staff seem indifferent, dismissive, and overall don’t seem happy to help. It feels as though they prefer & treat their white customers better, in my experience. I hate taking it there, but that's how they make me feel. However, based on the reviews it must be a cultural problem passed down from corporate to their staff as this poor service has been mentioned many times in reviews going back 8 years!!! Perhaps they should start paying their employees commissions again to give them an incentive to want to help ALL customers!! If we didn't badly need the clothes for a special event, I would have walked out, as they truly made me feel unwelcomed and as if my $ was no good there!!!! It's sad to experience this kind of terrible service in 2024. I will be traveling out of town to a different place to obtain suits for my family in the future. Do better MW!***Edited to reflect the “more details needed” by MW’s response to my review.
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February 2024 by Ryan Hughes
I normally buy high end designer suits from other vendors but on my quest to find a very specific color suit, I decided to drop by MW. Michael provided that absolute best suit buying experience I have ever had. He was extremely helpful. While trying on suits he made sure to get me all the right sizes and provided excellent feedback on the fit.
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December 2023 by Jesus Almanza
Clothes at a very good price good offers
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November 2023 by Julia G.
For what it's worth - Alexandra truly did save our experience. The custom suit turned out perfect. She took the time to really make sure we are happy, and we really are. So again - Men's Wearhouse, get it together. Also - don't ever lose Alexandra. Double what you pay her; she is excellent in all capacities.
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October 2023 by Julia Grigorian
Let me start by saying - we love Alexandra. She is the only knowledgeable one that works here. We will be back to work with her. However, scheduling and staffing needs to be fixed at this location.We have now tried twice to come to this store to order a custom suit. Both times, we called beforehand and asked to schedule and appointment with Alexandra for this. Both times, we were told to come in, she would be there, and that we didn't need an appointment.The first time, Alexandra was not scheduled. However, we called and they said that she was. So we travelled there for nothing.Yesterday, we had it scheduled to come in. Again, the sales associate on the call said we didn't need an appointment and to come between 12pm-4pm. We show up at 3:00pm. Alexandra says she is too busy and cannot accommodate us at this time. She also says for a custom suit that we NEED an appointment. However, we reiterate that the exact opposite information was relayed to us when we called.Staffing needs to get figured out here. We are literally TRYING to spend hundreds at this business, and they are making it incredibly difficult to do so. Each time, we've had to find time in both of our schedules to travel out here.
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September 2023 by Kelly G.
Steve is the guru about men's dress wear fashion he dresses impeccably which tells you you are in the right hands he's passionate about his job and very kind and personal thank you for helping us find the right shoes today we're very happy with them and at the right price Steve knows his stuff
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September 2023 by Dowe Kaufman
Great service and good prices as always.
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June 2023 by Michael Lee
So I've been going to the Men's Wearhouse since it opened in Santa Barbara around 94'. I just recently changed jobs and had the opportunity to buy a brand new set of suits. I went in to get fitted and it was like they couldn't be bothered. I asked where my suit sizes were and there response was "All over". I had to figure out that everything was sorted by color not sizes.The sales manager tried to help me and when I was trying to tell him what I wanted to see in a suit he wouldn't listen. He literally couldn't understand what I was trying to show him in the fit stating,"Well you could always get a custom fit but that's going to cost you."Everytime I tried to tell him what I wanted he would interrupt me mid sentence. I ended up going to Macy's where the sales rep found me the right fit. Overall I ended up buying 5 suits, 1 sport coat, 1/2 dozen shirts and 2 dress shoes and 5 new ties. I'm never going back after that. Last time I ever recommend this company for anything.
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May 2023 by Crafted Cocktails
I’ve spent some time in this store. My most recent experiences have been such a pleasure. Sean is especially excellent. So knowledgeable on products and styles and just an overall great personality. Thanks Sean l appreciate all your help
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April 2023 by Gabriel Blanton
I've visited this location three times to be fitted and provided with tuxedo suits as part of wedding parties. The store can be quiet mid-day, which is nice for a quick fitting and order. The staff was always ready to help me find styles and offer discounts for other purchases not related to the wedding events. In one case a pant leg came in with an unexpected fit but I needed to wear it the next day. The staff were able to get the alteration done the same evening so I didn't have one short pant leg the next day, which I appreciated very much!
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April 2023 by Erik Bielitzer
Cole was awesome and worked miracles, thanks buddy for getting me into a suit quickly at a great price!
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March 2023 by Blue P.
The manager was amazing. I was a little worried they wouldn't be friendly because of the fact that I'm a woman buying a men's suit but they were able to get me into a suit and i felt good about it. There was a couple hiccups but overall they were great!
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January 2023 by Scott H
We found some great sales; quality service from staff
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December 2022 by Brandon L.
Men's Warehouse on state street....keep it up! I have never been so thankful for a suit place until walking into Men's Warehouse this past week. I highly recommend heading there for a suit or dress needs if you can. I am attending a wedding this week and was in a crunch time to get a suit, dress shirt and tie. A salesmen names Zach hopped into action and assisted me the entire time. He was able to get quick measurements, find a matching suit combo and help out with anything else I needed. Due to Zach being so incredible, I was able to get a full suit, dress shirt and tie with no problems at all! He made the process so easy and I was so happy he was there to help! If you happen to pop in, I can't recommend working with him enough. He even had a list of tailors ready for me to checkout for a quick turnaround for my wedding trip. Thank you Zach and Men's Warehouse for an incredible experience and I look forward to getting all my suit needs from Zach in the future!
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November 2022 by Ruby Velez
Clean store with friendly service. Shawn was a huge help, very attentive and knowledgeable and super friendly. Thank you Shawn!!!