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August 2023 by Marcelino Ramirez
Great staff! Helpful.
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August 2022 by Geoffrey B
This little shop is an essential part of the Mesa shopping center. The staff are good folks with a lot of product knowledge and they obviously love beasts.My dog Willy and I love to shop there, he always finds a delicious treat or a new squeaky toy.(And then we go next door to the Little Things bakery and have a snack for me!)
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July 2022 by Christy B
I was so disappointed that my questions over the phone about wether or not a product was in stock was met with, “I don’t know’l with a healthy dose of I don’t care attitude.Ridiculously, I went to the store. When my first question was answered the same way I left.
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June 2022 by Jessica Kirchberg
This is a wonderful shop. Top brands and knowledgable staff. They are so helpful and accommodating. Lacey specifically has been an absolute pleasure to work with, she's gone out of her way to help us every time to find the right food/brands for our dog. Thank you so much!
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May 2022 by Sasha F.
Lovely local pet shop! The nicest staff. Cutest toys to choose from and delicious treats. When we're back in Santa Barbara, we'll make sure to come by again!
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May 2022 by Heather D.
The staff is incredible. I just lost our dog and went in to return a large bag of dog food we had just bought for our golden retriever and I broke down in tears as I was returning it. The kind-hearted woman who was processing my return held my hand and provided me with such heartfelt comfort. I can't say enough about the staff and the compassionate and animal-loving service they provide.
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November 2021 by Dawn Renee Skaien
Nice, small, local pet shop. Work with local rescues to help with adoptions. Wonderful people. Good selection for a small shop.
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November 2021 by Emma Lamount
This store is great and I always has friendly help with finding what you need.
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November 2021 by Mikey C.
Lacee, Kelly and all the staff are great! Very friendly, helpful and knowledgeable about products for my dogs. I've been coming here for years and will continue for many more! Wooof Wooof
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November 2021 by Lisa K.
Although their prices are good, you have to ask for your receipt. I have been overcharged (double scanned) several times. When I brought it to their attention they were extremely defensive, had to go in and check their inventory and acted like I was trying to pull something over on them... for a $1.85 can of pet food. They need some serious instruction in Customer Service.
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October 2021 by Chris D.
Let's face it... Pet lives matter. And my experience at this shop Told me they definitely think so! Going to a pet store can be weird because No one really discusses brands And what they mean or what is happening Behind the scenes Lacee was the young lady that helped me She knew the store well This wasn't the kind of situation where you get told Where an item is and leave to go get it. Lacee was full of all sorts of cool knowledge Things I didn't know about for the dog It gave the sense I was dealing with a professional Her customer service was great I highly recommend this shop to one and all for pet needs. I have no reason to go elsewhere as long as their doors are open... Insert smile..
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October 2021 by Shanon Hussain
Good quality pet accessories, great service, and affordable charges. These are the offerings of this pet shop, and I'm grateful that I made the right choice to have my needs with them. These guys are really helpful and very accommodating, and I'm sure that I will recommend them to everyone, and truly amazing services. A highly recommendable Pet shop!
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September 2021 by Tiffany f.
HIGHLY REDOMMEND. The employees at Montecito are amazingly caring and mindful of your pets needs. I come in fairly frequently and the team is always so nice and helpful and incredibly kind to your animal. I highly recommend visiting this per shop for your pets needs. Living locally, if my pet is missing I know where to find her.
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July 2021 by C M.
My husband and I used to shop here before moving up north but always felt the customer service was extremely disappointing. There was a much older woman who was always very unfriendly as well as a 30ish assistant manager who seemed annoyed. Both were very unhelpful and unwelcoming making me feel almost uncomfortable asking for any help. I was so pleasantly surprised when I moved back to town and revisited the store. There was a new younger lady who was so helpful and sweet, Kaylia? This employee went well above and beyond to show me exactly what I needed and offered a ton of knowledge. Prior to this young lady's help I would have given this shop a 1star but she has 100% changed my feelings about the shop and as long as she is working there I will be a dedicated customer. I would suggest making sure the other unfriendly employees do not interact with customers as their poor customer service is sure to drive business away!
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May 2021 by Maisie Nieves
This well-known pet shop has locations all over the world! I was able to find your shop with the help of my cousin. The staff's friendliness and politeness astounded me. It was comforting to see you had cat food on hand. This is precisely what I want to do with my new cute kitten. Thank you incredibly much!
