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August 2023 by Genezaret C.
I come to this bank quite frequently, at least once a week to deposit. I usually come during my lunch which is after 12pm. I arrived to find a sign that they've temporarily adjusted their hours for today and tomorrow... the week of Fiestas. On the day of the Fiesta parade. Hmm a little too coincidental. The almost empty parking lot should've been a hint.
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March 2023 by HueroVero M.
Parking lot crazy full of cars from the neighboring stores so hard to find parking but I found one hidden way back of the bank
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November 2022 by Lisa S.
Been a customer over 48 years. It gets worse every year! Have to make an appt for EVERYTHING and then the person cannot help you. Call center impossible to reach. Takes hours! Not enough staff, frustrating to do business in person as you can't "walk in". No one seems to care. Absolutely hate going into Bank of America anymore!! Time to find another bank.
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October 2022 by M. G.
After calling the number on the BofA atm and led through a bunch of prompts, the call was then dropped. No where to contact them, perhaps this will work. The ATM at Cantwell's Market is often very dirty. Other BofA ATM's aren't as bad; this one may be serviced by an outsourced company which often neglects to keep the pad clean. Unclean and needs to be maintained and cleaned regularly. And BofA when there's a number posted for "issues" regarding the machine, make sure the client isn't wasting time trying to get through.
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July 2022 by Alex Z.
I am sure that B of A CEO or even this branch manager doesn't read those reviews, so it is waste of time , but anyway , recently they decided to keep the line outside behind closed doors in 90 degrees heat and don't let people go inside and create the line in front of the teller s . What was the point to spending millions on renovation and fancy chairs and have clients stay outside.? That branch manager should be fired .
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June 2022 by Samantha C.
Can I give zero stars?! I used their ATM to withdrawal money. One of the $100 dollar bills dispensed was a fake!!! I realized when I brought it to my personal bank minutes later to deposit. I went straight back to B of A at this location and the greeter (?) who was by the door in a suit told me there was nothing they could do and basically pushed me out the door telling me to call a 1-800 number. Needless to say, I will never use their bank or ATMs ever again. BEWARE!!
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January 2022 by Luis O.
Horrible Customer Service . Lleve a cambiar mis cheques del trabajo y la manager me dijo que los depositara después de darme una mirada Despectiva me dijo que tardarían dos meses . Quise hablar con alguien más para una explicación pues los cheques lo más que dirán en hacerse efectivo son tres dias o 24 horas cuando quise usar el cajero vi mi cuenta Congelada . No podía tener acceso a mi cuenta . Regrese dentro del banco y sin atenderme Y con agresividad me dijo O te vas a llamo ala policia . Después de dos meses pude Usar mi cuenta pero Jamás tuve ninguna explicación . No Merece ni una estrella pero por que contratan este tipo de personas Prejuiciosas y Racistas . La manager es Hispana pero entre más Feas ,panzonas y chaparras más Racistas . No es mi Culpa Mija que yo Nací Guapa .
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October 2021 by Mikaela H.
Jesus manages this BofA branch like an absolute rockstar! He is always calm, cool, and collected - not to mention incredibly helpful and friendly! This branch has also been remodeled recently and looks like a dream. The entire team is nice and professional. Have had nothing but great experiences here!
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August 2020 by Elisabeth G.
Find another branch location with which to transact business. The employees at this branch routinely ignore and refuse service to non Mexican Hispanics, especially anyone with visible African ancestey. They use every imaginable excuse to deny service and get away with open prejudice because of the myth that Mexicans and other ethnic groups can never have racist intentions. The less than savoury attitudes and sub par customer service experience at the hands of very prejudiced Hispanics dispel such myth.
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August 2020 by Andrew N.
Worst bank ever. Don't do any kind of buisness with them. Managers are horrible and change bank rules at their own convenience.
