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January 2024 by Juliana Vela
Extremely rude and unfriendly staff. Messy unorganized store and the workers talked poorly about customers in front of them…
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September 2023 by Jenae McInnes
I’ve always loved pacsun but I’m pretty sure it’s a trademark at every location for the staff to ignore you and be rude. Does corporate tell them to do that ??
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August 2023 by Cynthia L.
PacSun has always been one of my families favorite stores to shop. It's too bad the caliber of customer service has dropped below par. Only one of the four dressing rooms were available. One was "out of order" due to light fixtures, one was clearly usable but "closed" for no apparent reason and one was reserved for handicap (which is understandable). When I asked the retail agents to reconsider opening the one that seemed useable I was met with a firm "no". Still for no good reason other than "it's closed". At one point there were about 6-8 potential paying customers waiting to try on clothes. Furthermore, there were about 4-5 agents behind the counter "working" one sitting on top of the counter. PacSun you can do better than this!
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August 2023 by Aimee Blom
Staff not very friendly or helpful, displays are messy and unorganized
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August 2023 by Ava P.
i have been to this location several times and am more disappointed each time. staff is always chatting with each other and will literally glare at you. very unfriendly, barely smiles, dressing rooms are literally always closed for no reason?? all the clothes are super unorganized and the whole place is messy and dirty. really disappointing as it's the only one in town
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March 2023 by Brenda R.
Walked in earlier today and no one greeted me. There was 3 women working and not one greeted nor asked if I needed help. Horrible customer service. Do not recommend coming to this place.
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October 2022 by Luisa Bolghiran
Nice clothes, nice store but staff just unfriendly, disrespectful and obviously don’t want to sell their stuff.
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August 2022 by Bob Duncan
So I went back to school shopping and I thought I would be able to find some clothes at Pacsun but I walked out with nothing. The employees where sitting on the check out counter on their phones the whole time. When I went to the back to look at the sale items the clothes were all over the ground and thrown in buckets that the customers had to dig through. When you needed to try something on you would have to just stand in the back and wait for somebody to come but of course no one is paying attention to the customers because they were just all on their phones. I have been at this location many times I have never received good customer service and I’ve never seen the store clean lol. Every time I go into the store I feel unwelcome and judged by the employees. The management really needs to get on the employees about the stores appearance and customer service.
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August 2022 by Liz Schremp
The store was extremely messy, there were a total of 6 associates working and all of them were either chatting and just standing or messing around. Had to climb under the dressing room door just to try stuff on. When I brought it up to the cashier he was very polite but mentioned that they only had two dressing rooms open (not sure how that’s relevant to the lack of work ethic from the employees). The girl behind him however rolled her eyes at me. I have never really been a fan of pacsun but this experience has definitely supported my dislike of this store.
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July 2022 by Kira W.
They say they're open at 10 but I went at 10:35 and there were 2 girls inside I knocked and they didn't come to the door, they just straight up pretended it didn't happen, lol next time maybe
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April 2022 by Tracy M.
1 star bc I have to rate to post. Store closes at 7pm, I walked in with my 12 year old daughter to find jeans 20 minutes before they closed. We grabbed 3 items, walked backed to the dressing rooms and they were closed at 6pm. I asked why and the manager said, "payroll, time and money". They close at 7pm and I'm not going to buy anything without trying it on because the last time they couldn't figure out how to return it in their computer. Very rude people that don't care to have a job.
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October 2021 by Sand and Sun
Lots of stuff to chose from. Associates are nowhere to be found. Couldn't find help and only 1 at the cashier with a long line. Oh ya and since we were paying cash we had to wait longer for another line?? They really need to get this place together. They need to remind their employees to be kind to paying customers!!
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September 2021 by Kimberly Perez
Not helpful at all.
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September 2021 by Rachele B
Lots of stuff to chose from. Associates are nowhere to be found. Couldn't find help and only 1 at the cashier with a long line. Oh ya and since we were paying cash we had to wait longer for another line?? They really need to get this place together. They need to remind their employees to be kind to paying customers!!
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June 2021 by Rachele D
Still requiring masks a little frustrating since the rest of the places aren't. Caught me off guard and walked back out didn't have a mask.
