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March 2024 by Courtney H.
Pharmacist Negar was so rude about refilling my medication and denied me the refill even though they are the only pharmacy within an hour drive that has the medication in stock. Every other pharmacist I called in town was shocked at the way this pharmacist handled my refill request. I have submitted a complaint with the board as I can't believe you would deny someone a medication for no reason at all especially when you are the only pharmacy in town with the prescription.
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January 2024 by Yuri Rivera
GOOD STOCK/SELECTION OF PRODUCTS. STAFF ARE FRIENDLY AND KNOWLEABLE GOOD DEALS AND GREAT LOCATION. CVS WAS CLOSED, RITE AID WAS OPEN
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November 2023 by Heather Mckinstry
Inconsistent rules and regulations around refills and bridge prescriptions at the same pharmacy at a different location in the same town.Healthcare for profit is truly tragic and dehumanizing.The woman in the pharmacy that I spoke to displayed no humanity or empathy whatsoever she was a robot. And while I empathize that her job probably sucks - she doesn’t need to take the rest of us down with her.I hope she reads this and has a wonderful evening ?
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July 2023 by Brooklyn Godin
Rite Aid Pharmacy Staff Members are professional, friendly, and FANTASTIC & Thrifty Ice Cream is my Happy Place:))
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July 2023 by Ellen Jackson
Last time I visited Rite Aid on June 7th, I did so because I had been told by one of the managers that the first Wednesday of the month was a discount day for seniors. No discount was offered and when I asked the clerk about it, he said the discount had been "discontinued." In these days of excessive inflation, why not provide loyal seniors a discount -- ONE DAY a month. Also, about one half the shelves were empty and I couldn't find the products I wanted. You can be sure I'll go to CVS next time.
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January 2023 by Katy Haberkorn
Went to the Pharmacy at the Mesa Rite Aid today. My Mom (89) had been prescribed a medication over a week ago and she had mistakenly asked for it to be sent from her online pharmacy. It hasn’t arrived yet so the doctor called it in to Rite Aid for us. They were extremely helpful and went over and above to get us the medication and even found a very substantial discount. A huge THANK YOU to the pharmacist and techs who were working today. (I wish I’d gotten their names)
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December 2022 by James K.
Truly impressed by how incapable this business is preforming even the most simple task. Be it opening I time or filling a prescription without attitude they always find a way to set a new low.
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November 2022 by Shannon Simpson
Highly recommend this store for prescriptions and shopping - clean, not cramped, friendly, and great customer service!
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November 2022 by Harriet E.
I used to "pharm" at Rite Aid on the Mesa, but about 4 years ago or so, it seemed there were always issues with my insurance not covering meds and I'd take the scripts across the street to CVS and there'd be no problem. I switched all my business to CVS.Over the last several years, CVS gets busier and busier and the lines get longer. Meanwhile, Rite Aid has had a major remodel and looks like it's always empty.So, a month ago, I wasn't able to book a same-day appt for a CVS flu shot and since I was up there anyway, I asked if it would be possible to get one. The attendant at the counter told me she'd have to ask the pharmacist and wait. I watched her help the next 2 people in line and then ask the CVS pharmacist. It was easy to read the pharmacist's lips when he spoke to the counter worker. "Who is it?" he asked, adding "we've already got some vaxxers waiting." She indicated my husband and me and he looked over at us and sneered "No" as he looked us up and down like a Studio 54 bouncer.So, we hopped in the car and drove across the street to Rite Aid, where we walked right in and got 2 flu shots without waiting or being sneered at. I'm thinking of switching our pharm biz back to Rite Aid.
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October 2022 by Jose Morales
I was supposed to pick up some medication at the Fairview location but they were closed do to lighting issues so we called another one to see if we could get them at that location they said yes but never told us how or what to do to get them from the new location. We had to call both stores about 3 times each in order to get a clear answer. Not the best of times when you have to tell the people at the pharmacy that we had already transferred the prescription and they just look at you and say, “But you said the other store didn’t have power.” Then I told them just check your computer it should be there. And that’s when they finally helped.
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October 2022 by Ruth Gordon
I went to this Rite Aid instead of buying on Amazon because they had a buy one get one free promotion on a vitamin that I needed. When they only had one left on the shelf the manager approved half price for that item. That’s going above and beyond!
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September 2022 by Michael K.
I don't mind the long hair on the new assistant manager but his belligerent attitude should stay at home when he comes to work. If he makes a mistake he could at least say "sorry about that".
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July 2022 by Salim Harik
Great store with great pharmacists
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April 2022 by Charlotte K.
I was in the store minding my own business with my housemate who brought a BMX and was looking for an eyeglass lens this tall white guy with s brown ponytail and brown beard came up to us abs started talking disrespectful because we had a red white and blue small BMX bike with us and he was very aggressive and rude and told us we were banned, employees need to be respectful and approach customers cautiously without jumping in their faces and making customers uncomfortable don't recommend shopping at the location, have had no problem with other associates.
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November 2021 by Jeff W.
We have really enjoyed being taken care of by Nagar who is by far the friendliest and knowledgeable pharmacists we've encountered anywhere! Keep it up Nagar! It's why we stay at Rite-Aid! On the other hand, Frank is SO RUDE. I've been trying so hard to get my mom a COVID booster. All he did was argue and blame ME for my issues using the internet scheduling. In 20 years of coming here I've never been talked to this way at the pharmacy. I hope this does not continue or I certainly will never be coming back to this pharmacy. What a shame.
