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April 2024 by Mark V.
I like giving my business to nice people. Recently, I needed a spring post to reconnect my watch band for a brand they don't even sell. It was fixed in 2 minutes, no charge and a kind smile. That is the definition of "customer service" and "paying it forward"....plus it was fun looking at the watches they sell.
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March 2024 by Gern B.
Only jewelry store we trust to go to for service on our pieces. The staff are all so friendly and top notch. The pieces downstairs are really wonderful. Happy Wife!
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March 2024 by Vishakha S.
Went in to get the battery replaced on my watch and while waiting, ended up thinking I was having early term labor contractions. I was in so much pain and the staff showed kindness beyond what can even be expressed in words. They ended up taking care of my daughter, slipping my repaired watch in my purse and driving me the hospital. If you are looking to do business with people who aren't concerned with getting anything in return, these are your people. So much gratitude for Bryant and sons!
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February 2024 by Patti K.
We are 0/2 at Bryant and Sons. We went six months ago as I was wanting to buy myself a Cartier watch. The woman was barely helpful and not offering suggestions of what might work based on what I was looking for. Also rude in general. We ended up leaving and instead I drove to the Cartier store south and had impeccable service. Yesterday we went to try on a Breitling for my husband and they didn't have much knowledge on the brand even though they had many of their watches. The sales person twice referred to my husband as a "big guy" even though he is 5'9" - compared to the size of the watch. Assume he was talking about his weight. Another sales person (I think the owner) came over long enough just to mock my question on the size difference. We walked out. We again will drive south and buy from pros who know how to sell watches and dont make us feel crappy about walking in their store.
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February 2023 by Kyle J.
Great place for watches, they helped us out and were super attentive. We will be back in the area in 2-3 weeks and will definitely be stopping by again to make a purchase
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August 2022 by Stanley R.
First class merchandise and service all the time. Cannot beat the superior quality jewelry.
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June 2022 by Robyn P.
Happy Retirement honey, you deserve this gift. Matthias was great to work with and took his time with us.
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December 2021 by Jim H.
The most over priced watches I ever saw. Everything they have is so overpriced. I guess they have to pay more rent on state street. Go to Costco for the best value in diamonds. For height priced watches shop on the internet.
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December 2021 by Freddie F.
They've never let us down. Prices seem reasonable but we have only used them for repairs. They send the pieces elsewhere for fixing but the turnaround time is good and prices seem fair. Their assessment, estimates and follow through are all good. Within the anticipated time, you get a phone call saying it's ready. Scott is friendly, courteous and good humored. He's the main reason we keep going back. Most of the staff there are friendly. One older gentlemen was less friendly, more perfunctory but whatever... probably a little burnt out but courteous enough not to offend, so we'll continue to take our business there.
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December 2021 by Portia V.
Myla helped my husband and me pick out a wedding band and was extremely helpful throughout the entire process. She was very patient with us and allowed us ample time to decide which band was the best match. She made sure we saw all of our options and had great advice regarding pairing the band with my engagement ring. We were having trouble finding a local jeweler that we trusted, but after working with Myla, we will definitely be returning to Bryant & Sons for all of our future jewelry needs. Thank you, Myla for such a wonderful experience!
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May 2021 by Miguel C.
I've never written a review before.... not necessarily a bad thing... I just never felt the need to. I'm more of a word of mouth type of guy... if I like a place I'll return and/or recommend the business to friends/family and acquaintances. That being said... my experience with Bryant & Son's was phenomenal! So much so that I honestly feel that it is my duty to put a good and honest word of recommendation out there for any one looking for fine quality jewelry. They are very professional, trustworthy and interactive. I recently had a custom diamond pendant made and there where many times during the process when I felt like I was right there with the jeweler watching it be made myself! My sales representative kept me posted every step of the way with photos of the different stages of the whole process.... very cool! The end result... I love my diamond pendant!... well worth the money I spent to make it (very fine quality)! So if you're unsure of a place to make that special purchase, wether for yourself or that special someone, I highly recommend Bryant & Sons in Santa Barbara (located on State Street)... I'm guessing that you won't regret it! -Miguel-
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November 2020 by George B.
I had the best jewelry buying experience I have ever had this afternoon at Bryant and Sons. Mike was knowledgeable, helpful, professional and friendly. He listened to what I was looking for, understood what my budget was, and made suggestions that were perfect. In 15 minutes, I walked out with exactly what I was looking for - at a great price. Thank you, Mike. It is going to be a special Christmas this year.
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November 2020 by G. B.
I had the best jewelry buying experience I have ever had this afternoon at Bryant and Sons. Mike was knowledgeable, helpful, professional and friendly. He listened to what I was looking for, understood what my budget was, and made suggestions that were perfect. In 15 minutes, I walked out with exactly what I was looking for - at a great price. Thank you, Mike. It is going to be a special Christmas this year.
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August 2020 by Dan L.
Bryant & Sons is a great one stop shopping place for high end jewelry and watches. They also have a great watchmaker. They are a Santa Barbara institution. You can't go wrong with them.
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July 2019 by Michael D.
Recently I had to have our family jewelry appraised for estate settlement, however, our elderly parent who wanted to be present, could not travel. Michael Bryant graciously came to our house to go through all of it, which meant the world to us. Michael is incredibly knowledgeable, generous with his time, and showed a genuine interest in helping us understand what creates value. He professionally tested and tastefully documented several pieces and, as others have noted, he was incredibly fair with his fee. The store is beautifully laid out and offers a big city selection of fine jewelry and watches with small town personalized attention and loyalty. Thank you, Michael Bryant, you and your business are one of the true gems in Santa Barbara!
