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July 2023 by Mara Dworsky
This review is specifically about Christina who has gone out of her way to help me with prescriptions that my insurance company would not cover. She found coupons for me and has been using them for every refill. She is so kind, patient and resourceful. She also has helped arrange for deliveries. She makes this pharmacy 5 star worthy.
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March 2023 by Sam
For many years , and i lived in santa barbara for over 30 years, i happily came to this pharmacy. Smiling faces help but the competence, caring, and community is so good. Just Good, So i moved to orange county two years ago and i ve ordering prescription drugs still here because they mail it. Ann took care of me as i needed compound faster than normal. She called doctor got it approved sent it fed ex and 2 days later i was well again. I miss this .. and i may come back .. santa barbara orig community is the best. Thank u all there. Stay safe
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December 2022 by Gerhard P.
Horrible customer service at Prescription Pharmacy at Pesetas, in Sansum Clinic.The people had been so helpful in the past during this covid19 issue. Last week i came in for my monthly refill as before. I gave my empty prescription bottle and correct dollar amount for the prescription (as i have done this past year) to the person at the main entry area. They are the ones who check your temperature and hand out masks. The person graciously took my refill and money and gave it to the clerk at the pharmacy. She came back said it would be about 15 minutes...me I will wait. Prescription Pharmacy is about 25 yards straight inside the main front entry doors. I ask the gentleman who came out from behind the counter about 15 minutes later from the Pharmacy if he would be so kind and bring me my medication and he said flat out NO!! I asked him "you can't bring my prescription, or wont bring my prescription?" He said "I won't bring it ". He was down right hostile . If I wanted my medication I would have to put a mask on and come in and get it....I left that day without my prescription medication.
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September 2022 by Joe Bob
This pharmacy made a grossly negligent and illegal error that ended up leaving me without essential medication with zero advance notice. On top of that, the manager I spoke to about my issue treated me with total contempt. Get your medicine somewhere else.
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December 2021 by Independent Judgement
great service
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December 2020 by Kate Gross
I had diarrhea last night good thing there is a near drug store near my place and they even have delivery which is so convenient for their customers. The medicine arrived in less than twenty minutes and even gave me some freebies!
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October 2020 by Lia Esolina
The staff inside are very nice & you get your meds very quickly. I changed because of the delivery service, which was $5.00 & is now $7.50 my Neurologist suggested and going there 1X per month is better than two. That’s what I THOUGHT... I’m extremely Pro-Active when it comes to ordering my medication, I have to call myself due to my meds not being on the list for “Automatic Refills” Which also indicates~ I need my meds on TIME! Last month (9/20) I ordered my Medication @ 8:00am on Friday morning, as I knew the pharmacy would be closed Saturday and the next Monday. I would run out of my needed medications before this. At 4:30pm I called and spoke to someone who told me that I needed to be HOME and sign for my prescription which were still there and would be delivered before 6pm. I told her I’d NEVER Had to sign for my prescriptions before, they been left at my door at least 4 times and that I had Dinner plans @ 5:30 and would not be home, she could see the medication and knew I needed them before Monday. She suggested “I Stay home”. My Medication was NOT DELIVERED, however my Dr.’s were able to have them delivered On SATURDAY, after I called the operator and had them reached, luckily they were on call!Today (10/20) after calling the automated phone for 35 minutes . I had no choice but to call the operator. Nancy the operator, called the the automated number got the same ringing forever. She transferred me to a different number for them. The person answered “pharmacist” I explained that I’d been calling since 8, I needed to refill my prescriptions and the person who’d identified themselves as the pharmacist said “Our phone lines are down”. Ok, I still need my Medication, fine do you have your prescription number. I had four, she was more annoyed with each one. Then just told me they’d be ready sometime today, I asked to have them delivered and she literally”Ughhhed” me! Told me my prescriptions would be delivered this afternoon. Today at 4:55pm I called as my Medication had yet to arrive, was told the driver had them and was put on “hold, only to be hung up on. When I called back, the phone system must have gone “down” again?! I’m done with delivery, $7.50 isn’t worth them MAYBE delivering your order, They aren’t open on Saturday. EXTREMELY DISAPPOINTED. Hopefully they’ll show up tomorrow? Thanks for the GREAT C.S. Nancy!!
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December 2019 by Chonnikan Ime
Way faster to get your prescription filled here vs trekking across town to CVS.
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December 2019 by Susie M.
This rating is for the pharmacy ONLY. I love them as much as I dislike Sansum Clinic. While many, many of my experiences with Sansum Clinic doctors have been unpleasant, unprofessional or just plain a waste of time and effort--(VERY expensive between first visit and the time a diagnosis is made.), my experiences with the pharmacy have been stellar. What a nice group of people. They stay busy but it never seems to bother them. They fill my prescriptions promptly and are always friendly and professional.
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July 2019 by Josh B.
I've never reviewed a doctor before because I've never felt the urge to as doctors are always just a doctor's visit and nothing more. I enjoyed this visit. It was very pleasant and I really liked my new doctor which is Doctor Haig. They kept me up-to-date with text messages and reminders and my appointment was at 9 and they got me in early and I did a physical and blood work all before 10 a.m. . Talk about prompt efficient and all around perfect. Thanks Sansum. I will never go anywhere else! And they are up-to-date with technology as well.... Bam!
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May 2019 by Susan J.
When I visited the pharmacy, there was a line (which I've always noticed as I've passed the store), but the cashiers handled people's orders quickly. I was shopping for an expensive OTC item, and was surprised that Sansum's pharmacy sold it for a far cheaper amount than what I had found on Amazon. The cashier was polite, and I believe I only had to wait on line for about five minutes or so.
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March 2019 by Marilynn L.
Everyone is always very helpful and courteous. They were able to get my Mom a couple pills of her prescriptions when the Express Scripts mail order was late so she didn't miss a dose. I also like the electronic refill service over the phone. You can call any time of the day, nights or weekends to have the prescriptions delivered to your door M-F for a small fee. It's a convenient service worth looking into!
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February 2018 by Graziella DiRenzo
This is a great local pharmacy. They are typically really fast (and busy)- but they take care of each person's situation very professionally. I rate them as a 4 because if you do not pick up your prescription within 2 weeks they will put it back (and you will need a new prescription from the doctor). I'm not sure if this is typical pharmacy policy- but beware, pick up your medicine within 2 weeks of being filled!
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November 2017 by Penny Thatcher
This is been my Pharmacy for at least eight years. I know everyone there and they're all wonderfully sweet and helpful! They also have a few vitamins and over the counter medications if you need that on your way out.
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October 2017 by Lisa M.
Horrible customer service and way overpriced. Don't come here. Bought something yesterday. Took it back. Had torn a corner of the box. Manager said he sometimes takes back RXs when people say it doesn't work and takes back packages that look like they weren't opened, but not mine, even though he said he could send it back to the manufacturer. Don't support this pharmacy.
