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October 2023 by bianca zable
The good boys and gals at Santa Barbara Auto Group made purchasing a vehicle a positive and fun experience. My Landrover Discovery was completely totaled by a deer buck jumping into the headlights on the 101 and I was distraught from the traumatic experience. The team at SBAG made sure my needs were met and got me into a car less than two weeks from the deer crash. I highly recommend working Tony Clumeck the funny salesman, Nic Azzolina the cute tech specialist, Summer the boss babe finance director and the caring Kevin Guess service Guru. Thank you SBAG, your my people!
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October 2023 by Hanna S.
Go to Newport Beach big dealership instead.Here is why: 1. You still get your service here if you want but you have much better buying experience elsewhere 2. Not as much choice, very unresponsive with follow through and getting back to us. We've had to send repeated emails and phone calls on the same issue, even copying the manager, and we still get no reply. The lack of response, especially after you pay for the car is appalling. 3. They were not as competitive as other groups.4. Thought we were getting tinted windows or some kind of windows that block the sun but that was not the case. Given delays in the car, we could not just then wait another X amount of months.5. They didn't tell us about an incentive. If we finance that would save us another $7500. We learned that from the Newport Beach group. So we decided to finance for the first time and then pay it off pretty quickly dealing with finance was such a problem. We found one of the women so Patronizing. We also had issues with them continuing to send us letters that were irrelevantVery unpleasant experience.This was not the first time we bought from the group. We recently bought from Newport Beach and here to different Mercedes and we now I will never come back to buy in Santa Barbara. We have also bought a BMW from them and again it was hit or miss. We would've done much better. I'll be gone somewhere else.We have struggled with them as have our friends. It's too bad. It seems like they just coast on the fact that they're in a wealthy area and can get by without providing excellent service and competitive dealsI have debated about doing this review and I hate to get bad reviews but because they just don't return my phone calls they haven't responded to our emails (post purchase) including about options to do post purchase about the windows, issues on the charging, some other questions... So maybe somebody will read the review, and finally get back to us and give us some service.I hate to have to use social media to try to get their attention, but hopefully this might help as well. Frankly, I'd like to give them a one star but I just hate doing that. Let's see if they get back to us then I will update this, but I still stand behind the facts of what I've shared .We've given them so many opportunities over the last many years, and they continue to disappoint
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October 2023 by Andy C.
shout out to jimmy trieste at santa barbara auto group for securing me with my dream car. he made everything stress free and was very nice. car didn't have 50th anniversary badges and he went the extra mile to help me secure a set. went into the dealership to see the car and drove it out the same day. definitely recommend him for closing deals, appreciate all the help you did for us.
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September 2023 by NL3 Training
Tony, Nic and Summer were all exceptional during my new car buying experience!Everyone was so helpful and nice. Tony responded to my questions so quickly and they all made the sales process so quick and efficient! I am so happy with my car and the full purchase experience! It will be hard to buy from anyone else after this!
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September 2023 by Driving Lesson
I recently purchased a '24 Acura MDX, and it was a quick and painless process. My salesman was Mark, and he did an awesome job presenting a deal on the MDX, and offered top dollar on my trade. Tony, Sam, and Summer took care of the details, and the whole process took less than an hour. This is how buying a car should be.
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September 2023 by Jacqueline Wells
I usually do my car shopping in LA since its the most competitive on pricing and selection. I found some options locally so I decided to look at a local dealership. I can't speak highly enough of Tony and the team at SB Auto Group. They were incredibly attentive and accommodating throughout the process. Great service as well. A big thank you to everyone involved. If they have the car you're searching for, don't hesitate to check them out.
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September 2023 by Brian Napierala
I would highly recommend Tony and the crew I dealt with at SB auto group. Everyone was extremely helpful & accommodating, great people. Shannon handled the finance paperwork & was wonderful to deal with. Even though it was a used car purchase, Nic delivered the car like a new vehicle, going over and explaining all the details. Thanks guys. If they have what you're looking for, give them a shot. It honestly may have been the best car buying experience I've had
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August 2023 by Joseph Kitzmiller
My wife and I received excellent service while purchasing an Acura from the Santa Barbara Auto Group! Tony Clumeck, ensured that my car buying experience was top-notch, and his professionalism, easy to work with, and genuine nature are unlike anything I have encountered at a dealership before. There were absolutely zero surprises or hidden fees. Everything at the time of purchase was exactly what was agreed upon up front. Shannon Peru, the finance director, ensured that the paperwork was a breeze! I would 100% recommend the team for anyone seeking an amazing car buying experience!
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August 2023 by Alfredo Nava
Wow A+ customer service, I’ve been searching for this Acura Type R since it was released I came across this one in Santa Barbara Acura. The moment I got in the phone with Tony he was very professional, very understanding and not pushy at all. He understood my needs and wants. I asked him a question about the price and without hesitation he answer, the price you see online is the price you would pay. No hidden fees, we did everything through text and online. I came to the dealership for a test drive. As I was short on time in that moment, Tony had had everything ready for me. And respected my time. I couldn’t take delivery of the car the same day. As I had to go back to work. Then Tony offer to deliver my Acura Type S to my house, That’s customer service. My daughter and I took delivery of the vehicle today and let me tell you Tony and Nick went above and beyond to make sure the delivery of the car was very easy and smooth. If you looking for a new or used Acura Tony Clumek is your guy. Thank you Tony and team.
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July 2023 by Chip V.
Jimmy Trieste - and the Santa Barbara Auto Group (BMW) truly deserve five stars. Jimmy actually made buying a car pleasurable. And the dealership deserves credit for not applying high-pressure tactics at closing.Examples:- I met Jimmy over the phone to ask about a car that was listed online. I requested an out-the-door price, and he gave me a clear price sheet 10 minutes later.- He told me he'd never call me unless I asked him to call. Wonderful, no hassling follow-up calls. I never felt pressured.- I had to do this sale via long distance. He made it super easy. If I'd been there in person I have no doubt that he could have concluded this sale in under an hour - with all paperwork signed.The dealership also deserves credit for:- Not doing BS-add ons, like "requiring" $2,000 for paint and upholstery protection. Some BMW dealers still try to force that on buyers. - Not subjecting you to a lengthy period of discussion with a high-pressure finance person trying to upsell you on extended warranties, upholstery protection and on and on. All in all, a very different - and pleasurable - car-buying experience.
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July 2023 by Gerald Cigliano
We purchased our 2023 Range Rover Sport from Mark Bourdo of SB Auto Group. From our first visit to the delivery of our vehicle 3 months later, Mark was excellent. He kept us informed throughout and his other teams members-Nick and Summer-were so informative in the vehicle's features and the financing arrangements.We would not go to another dealer because no other one could be so great.
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July 2023 by Suellen Stewart
I can't recommend Santa Barbara Auto Group enough! We just got our 3rd car from them and keep coming back. Stellar customer service! Mark Bourdo was fantastic to work with, as was Tony and Sam. They got us into the car we wanted at a price that was very fair. We got an Acura, but if you're looking for any of the high quality brands this dealership offers, you can't go wrong working with them. We're so happy with our new RDX, thank you Mark Bourdo! It was a pleasure.
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June 2023 by Jeanna Rosenfeld
The Best experience (EVER ) buying a new car!! All Staff was amazing and top-notch, can’t say enough wonderful things about Tony (sales) he could sell (sand on the beach) with his charm , personality and expertise! Cynthia (sales) made all the connections easy breezy, then you have genius tech go over all (made my husbands day) fantastic!! At the end you meet Summer in finance - the icing on the cake! Thanks guys for making this happen & my dream car a reality ! Can’t wait to see you all again soon ! ??? Cheers to adventures and more!!
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June 2023 by Carole Paul
My experience with Santa Barbara Auto Group was excellent. Tony Clumeck, the salesman, was very accommodating, efficient, and personable. He promptly addressed any concerns and made everything easy for me. Nic Azzolina, the delivery specialist, patiently showed me what I needed to know about the car I bought. Shannon Peru, the finance director, streamlined the paperwork and was lovely to work with. Everyone was courteous and professional. The service exceeded my expectations and it was a pleasure to do business with them.
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March 2023 by Colette T.
Such a fabulous experience buying my car here, and hands down the best part about it was working with Jimmy Trieste ! I had been searching for a specific BMW in a rare color combo and Jimmy was the best - he kept me in mind, found the perfect car for my specs, called me up, test drove and just a few days later I was driving it off the lot. It was a smooth, professional, and enjoyable experience ! highly recommend.
