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August 2023 by Joseph Yi
They turned me away because my car was too dirty. I drive a really well kept car that I’ve been waxing and detailing frequently along with maintenance washes. The last time I got a car wash was two weeks ago and the staff turned me away because it was too dirty. I was just left speechless and at the same time irritated that I even wasted time stepping into this stupid establishment. My car does have a lot of tree sap which is why I get a wash every two weeks which is manageable for any hand wash and I would of course tip well for the extra care, but now this donkey of a person with the curly hair and gold chain necklace tells me instead to take it to a car wash at a gas station - that really pissed me off - I got news for you, most people who show up to your establishment are trying to avoid those car wash because it damages the paint you donkey
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July 2023 by Lynnette Alexander
If zero stars was available I would select that. I faithfully used this car wash until my most recent experience. I went to this car wash and selected the $45 wash. After they were finished washing my car is looked as if it wasn’t wash. The front was still covered with bugs and around the vehicle it still had dirt marks. When I asked them you wash it again, they said no and stated due to the season it’s hard to clean these marks off of cars and pointed to another vehicle. The manager came over and attempt to clean it. Still didn’t do anything worth $45. Spare yourself from this car wash. Poor customer service!!!
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July 2023 by Ryan Rifkin
Have been here multiple times, more than other spots in town. I also attempted to get my car detailed there and they quoted me 30% above their posted prices. I’d recommend going to other spots in town
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June 2023 by Olivia M.
Never go to this car wash!!! I came into the car wash with my car in perfect condition. When I left the mat clips were broken and also the interior door was broken where you could tell they had pulled it off while trying to get in the car. I immediately spoke to who was in charge that day and was told to come back the next day to speak with a manager. I came back the next day and the manager is never available. No one will call you back and they have been very rude when asking for help. I finally met with a "manager" and she claimed that this was not their fault even after seeing the employee using his entire body weight to get into the car. I am considering going to small claims court, but wanted to make sure that you never ever take your car there. After reading the reviews I see that other people had similar experiences. I am also reporting them to the better business bureau as they need to be closed down.Service: Auto interior vacuuming
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June 2023 by Hemi Theos
Stopped on the way to solvang from la, and wanted a nice car wash but the workers there were very rude, I arrived first and was waiting in line, when another car arrived behind me, was more expensive than mine, they literally ignored me and went to that car, I waited in the front of the line for 5 min, while the car behind me was being tended to by 3 people, and answering questions about different washes. I felt ignored and not treated fairly. After they were done with the car behind me, they told to wait a little longer... really? Very bad customer service.
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February 2023 by Edgar Bejarano
Very pricy for the job they do, never again would go there. Just save your money and wash it yourselfServices: Auto interior vacuuming
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January 2023 by Andrew Walton
I've been going here for years. They do an okay job for a high price. I just left the car wash without a wash and probably won't be back. They tried to upcharge me to a large suv for my small hatchback and the employee argued with me. Last time I was there the manager said he would fix it and it wouldn't happen again. The location is convenient for me and it's a shame they aren't better.
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December 2022 by Amie L
I’ve given this place a try twice and both times I had to ask them to do something again and their re-attempt was still extremely unsatisfactory. Definitely won’t be giving them a third shot. I ordered the super works both times too.
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September 2022 by Allie Hagen
I’ve always been really happy with the service here and it’s become our go to spot since moving to Santa Barbara. I also love the little gift shop inside. :)
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September 2022 by D Davis
Great detailing it takes a while but mgr is helpful and keeps things movingI recommend
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September 2022 by Jeanette M.
Do not go here to wash your car very rude. I have been taking my car there for a couple of years and do the 209 carwash every 5 weeks and was paying them for the 209 service and then 50 tip. and they let me leave the car from 2-5 til I got off work. Went today to get the 50 service and they told me I could not leave the car and had to pickup in an hour. So, I left and told them that they had lost my business and the response was well here comes another car to make up for the one that just left. Totally rude.
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August 2022 by John Brandes
The interior was not cleaned professionally in some areas of the car including the back seat (see pic) and a tablespoon of sand in the trunk that was easily vacuumed after I pointed it out. The bad review is because only later after I had left did I see how much has been overlooked. Paid $85 for bad interior detail but nice exterior hand wax job. Hence 3 star
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August 2022 by Angela Calles
Dr Ruth and his staff are the best!! Dr Ruth is the best orthopedic surgeon!! He is so kind and always makes feel so comfortable!!
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June 2022 by Kat Z.
The service here is mediocre for the price they charge. If you're a woman I would strongly recommend not get your car washed here because some of the employees are rude and with absolutely no integrity (I'm not someone that would make this statement lightly and without reasons). There's no accountability if they do any damage to your car as stated in another review. After coming here for almost twenty years, I will not be coming back to get my car washed again. Really sad to see how far down and awful the service is at this place.
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June 2022 by Amber
Wont go back. Is it false advertisement for the business name to be "...Hand Car Wash" and run your card through a machine?
