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February 2024 by Carlos F.
Very courteous and professional service! The owner his information very well and takes the necessary time to explain everything! The products are top quality!
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November 2023 by Raquel P.
We've purchased two mattresses from this local gem now. We highly recommend starting your search here for quality and locally made organic mattresses. The customer service was top notch, it's almost like meeting an old friend!
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July 2023 by LaDrea Gray
Spencer (owner) was really awesome, so helpful plus made process of getting a mattress/box spring/fame so easy! Would 100% recommend.
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July 2023 by Shouta Shaw
These guys are great, super friendly and helpful people. Would recommend for any students! Ask for Spencer or Joe!
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March 2023 by Daria L.
We needed a good twin mattress for next day delivery and they had a great item in stock ready to go. Staff was pleasant and helpful
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September 2022 by Victor Torres
Spencer,It’s been a pleasure doing business with you.I was impressed by your customer service.When your team delivered my new bed they were professional, courteous and mindful.They carried the mattress up a steep and narrow strip of road rather than risking jeopardizing the truck.They asked if they should remove their shoes so as not to soil the carpet, and then carried the mattress up a very tight stairwell.They asked and proceeded to position my new mattress in place.It was so late in the day and I know I was their last stop, but your team was engaging, efficient, and such a pleasure.You have a great crew.Continued Success,Victor Torres
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August 2022 by Taylor Sweet
Spencer was amazing to work with, and I'm super happy with my new mattress from SB Mattress! I highly recommend this store
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October 2021 by David L.
This is unequivocally the only place to go for a mattress if you value: honesty, integrity, a real mattress science breakdown VS clever brand marketing, & working with passionate business owners who want to see you cared for. I'm a seasoned business owner and I know when someone has my best interest at heart & knows why caring is the whole game in good business, long term relationships, & referrals. Save your time, energy, and frustration - go see Karen & Spencer
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October 2021 by Rebecca S.
My sister and I went to this store looking for a mattress topper. She did find the one she wanted but the sales person had a dog that was nipping at the customers. She just laughed and said it wasn't her dog. The dog literally attacked with aggression. The sales person was so rude and inconsiderate we had to leave. Fortunately my sister was able to prefer the mattress topper elsewhere.
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September 2021 by Bonnie teVelde
We have been shopping for an all natural, organic mattress for about a month... we looked at every option online we could find. We decided to take a trip to Santa Monica to check out the Avocado showroom, because it looked to us like the only place to try and buy a handmade, multi-layered mattress that didn't have harsh chemicals, solvents, or other harmful materials in it. On the trip down from San Luis Obispo, we decided to stop in at Santa Barbara Mattress because our doctor told us they had a number of healthy options that weren't listed specifically on their website. Boy are we glad we did.Not only were their beds ultra-comfortable, but the owner, and mattress maker, was there to tell us exactly how the beds are made, and what he puts in them... layer by layer! This was music to our ears, and after so much research, we were ready to try out the products first hand. They carry some of the most expensive beds in the world, which were great for us to be able to try. Feeling what the most wealthy require in their mattresses was very eye opening. So very comfortable... they are truly like sleeping on a cloud. No pressure points anywhere! But alas, we don't have $30k to spend, so we went around the showroom trying everything to find the closest match for under $5k.We were able to contrast and compare their own hand made organic mattresses, and find a combination of mattress and topper that feels so similar to the expensive mattresses, I could hardly tell the difference! By the time we had finished looking, we had no need to go to try the Avocado... Shopping done, couldn't be happier!Can't wait to get our new Churchill Natural Euro 4000 with 3500 pocket spring Euro coils. No harmful toxins, carcinogens, polyurethane foams, or VOC spray adhesives. Made the old fashioned way, and now instead of using water based adhesives, they are going to use their new tufting machine on our bed!!! Handmade in Ventura at their own mattress factory... With the topper we added, it feels like the most expensive bed in the showroom... a total body cradling experience for my arthritic back.We can't wait to get our mattress!!!
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September 2021 by Bonnie T.
We have been shopping for an all natural, organic mattress for about a month... we looked at every option online we could find. Avocado, Awara, Amerisleep, Brentwood, 8sleep, Happsy, Joybed, Naturpedic, Saatva... my husband actually created a spreadsheet to track all of the features (softness ratings, warranties, prices, delivery promises, etc) of each brand. After all of that, we were so confused. We really just wanted to try some of them for ourselves. We decided to take a trip to Santa Monica to check out the Avocado showroom, (4 hours away), because it looked to us like the only place to try and buy a handmade, multi-layered mattress that didn't have harsh chemicals, solvents, or other harmful materials in it. On the trip down from San Luis Obispo, we decided to stop in at Santa Barbara Mattress Company because our doctor had mentioned that they had a number of healthy, high quality, hypo-allergenic and organic options that weren't listed specifically on their website or online. Boy are we glad we did. Not only were their Churchill and Smith beds ultra-comfortable, but the owner and mattress maker, Spencer, was there to tell us exactly how the beds are made, and what he puts in them... layer by layer! This was music to our ears, and after so much research, we were ready to try out the products. Santa Barbara Mattress Company carries some of the most expensive beds in the world, which were also great for us to be able to try, first-hand. Feeling what exactly the most wealthy clients in the world require in their mattresses was very eye opening. So very comfortable... they are truly like sleeping on a cloud. No pressure points anywhere, but supportive at the same time. But alas, we don't have $100k to spend, so we went around the showroom trying everything else to find the closest match for under $5k. We were able to contrast and compare their own brand of hand-made organic mattresses, and find a combination of mattress and topper that feels so similar to the expensive mattresses, I could hardly tell the difference! I went back and forth between the best $30k beds and the Churchill & Smith beds. By the time we had finished looking, we had no need to go to try the Avocado showroom... Shopping done much closer to home, and we couldn't be happier! Can't wait to get our new Churchill & Smith Natural Euro 4000 with 3500 pocket spring Euro coils. (Churchill and Smith is the brand owned by the people who own Santa Barbara Mattress Company). No harmful toxins, carcinogens, polyurethane foams, or VOC spray adhesives. Made the old fashioned way, using organic wool as the fire protectant, and now instead of using water based adhesives, they are going to use their new tufting machine on our bed so there will be no adhesives in our bed at all!!! (Molds love adhesives). With the topper we added, it feels like the most expensive bed in the showroom... a total body cradling experience for my arthritic back. There wasn't a lot of online info about this brand, which is why it caught us quite by surprise to find out about it by accident this way... by actually going into their brick and mortar store. Update: The biggest complaint about online Avocado Mattress Company has been that a customer pays thousands for a mattress, up front, only to wait 8, 10, 12 weeks for their bed to be made, when they were originally promised it would be only 4-5 weeks. Once they have paid, people report that there is no customer service number to call to check on your order to see where it went! Their excuses range from blaming it on covid, to blaming it on too much business, and too many orders to fill. When I found over 160 complaints filed against Avocado Mattress Company with the Better Business Bureau, I started wondering if all organic mattress manufacturers might have this problem. My silent fears were allayed when Spencer talked to my husband yesterday. Our custom made organic mattress was ready to ship... only 10 days after we visited the showroom!!! My husband reminded him that he hadn't even taken our mone
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August 2021 by Jason Gong
Bought a mattress from them very last minute. They were very kind and accommodating, and also incredibly helpful and knowledgeable.
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August 2021 by Sabrina M.
Needed a mattress for a college apartment. Excellent service, easy process, got what we needed at a great price! Would absolutely purchase from Spencer and Santa Barbara Mattress again in the future.
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May 2021 by Matt Schaefer
Best store in town to check out mattresses. Spencer will even build you what you need!
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December 2020 by Claudia K.
I spent close to 4,000 dollars on a bed purchase. Karen was friendly when i walked in but no real customer interest in serving her customers. She was great on receiving money but no call backs and appeared to be tired of what she does. I really wanted to support a long time Santa Barbara business but it would have been great to feel supported and appreciated for doing business with them. The bed is comfortable, but I would say overpriced. I don't think i would want to support them as a local business again or recommend them .
