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October 2023 by John H.
Before you ever ship from Santa Barbara Pack and Post, know that they use a third-party insurer and no matter what the amount of your insurance, there will be a $250 DEDUCTIBLE to be paid prior to receiving payment on the claim. I recently mailed something of great value and paid a premium price for the insurance, but was never told that there would be a $250 deductible if an insurance claim was made. Santa Barbara Pack and Post are very happy to take your money without divulging the $250 deductible. BE WARNED!!!
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September 2023 by Greg L.
Used them for years now. Very efficient and handy to use. Reasonably priced and good service GL
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April 2023 by Gamelan Sinar Surya
Sandy at Santa Barbara Pack and Post was extremely patient, friendly and skillful in handling a fragile oversize box being sent to Hawaii. I highly recommend this place.
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January 2023 by Vincent Lake
Lovely people work here! It is a great community space. Thank you!
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November 2022 by Arlene Escalante
Worst service ever I wouldn’t even recommend this service to my friends My family and I had to send some papers for a case and when It got to Mexico in about two months when my family from Mexico went to go pick it up they asked for their passport ID , what was The plane number first of all I don’t get why they have to ask for so much information it’s just some papers it not like If it was something els my family’s case in my Mexico was delayed because the papers weren’t on time and they didn’t want to hand over the papers we had to call DHL what was the problem and they told us that now their gonna send back the package where we sent the papers in they told us that now they will send the papers for free in One week the should arrive and they won’t give us they money back it’s ridiculous their just papers Ya all bissness be the worst
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August 2022 by Mike Suhor
Santa Barbara Pack and Post... Simply amazing service. I can not recommend them enough! Kristy and Preston were extremely helpful with my cross country regarding some delicate cargo! Once I provided them with all of the details needed, a crate was made, loaded and sealed for shipment. The crate arrived safe and sound with no worries on my end. From CA to FL in a just 8 days! 5/5 stars
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April 2022 by Lana L.
The most wonderful customer service ever. They are friendly and efficient. I needed a document notarized with my moms signature. It is difficult for her to get in and out of a car. Alexa came out to the parking lot with everything we needed and had it done with mom in the car. It was like a drive through notary service They are very kind and competent. So nice to have good customer service, as it seems to be lacking in so many places these days.
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March 2022 by Dino Campanella
Above and beyond service. I’ll spare you the details but the point is they go way beyond the extra mile for their customers and is a rarity at shipping service shores
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December 2021 by Rick C.
I've gone twice this season to buy boxes of particular sizes. The first time, the man at the counter wore a mask but the woman behind him in the stock area wore her chin guard. Today I went to the UPS store at 0800 for boxes but they didn't have the exact size I needed. I waited till Pack & Post opened at 0930, hoping to get the right size. The woman at the counter was wearing no mask and their boxes were the exact (slightly wrong) size as at UPS. Next time I'll just buy at UPS. Plus today California enters a complete indoor mask mandate. That will include employees working indoors, too. I saw the prior response from the owner about employees huffing and puffing at work. I'm sympathetic, but now it's the law.
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November 2021 by Ed T.
I dropped off a DHL international letter at 3 pm. When tracking showed that it hadn't shipped I called P&P and asked why it hadn't been picked up. They said they wait until they get enough packages before they call for a pickup. UNBELIEVABLE!!! I'll never use this company again. Period.
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November 2021 by Winston P
Wonderful place - outstanding customer service, very efficient, reliable and friendly. Highly recommended!
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November 2021 by Notintohype N.
I use the bank in the center near this business at least once a week. I like supporting local business. I like staying healthy (colds and seasonal flu included) Have only seen one or two females at the front counter. Never wearing masks. They should respect their customers since everyone using their services seem to be following protocols. Too many other choices. Fed Ex and USPS always wear masks. Not that hard. Stay safe.
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October 2021 by A B
Great place, very professional, highly recommended
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September 2021 by Jeff B.
I always use pack and post for my shipping and document shredding needs. The staff is always helpful, courteous and the prices are more than fair. Awesome job of packing hard to pack objects and especially good with fragile items. I highly recommend pack and post
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July 2021 by Mark F.
I stayed in Santa Barbara for the weekend and left my medication in the refridgerator at my Hotel which needs to be constantly chilled. I worked with Sandy who could not have been any kinder on the phone offering to personally go to the hotel and retrieve it, package it up with freezer packs and send to me that same day to San Francisco. I have never used Pack and Post before this as I was frantic to get my medication in my hands and can't emphasize enough how both Sandy and Scott's went above and beyond taking care of me. I had contacted one courier service prior to contacting Pack and Post and they gave me an estimate of $415.00 to do what Pack and Post did for me for the unbelievable low price of $16.00. SERIOUSLY! Thank you both, once again. Mark F
