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February 2024 by Ginna Graham
Excellent service!
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January 2024 by Daniel
the worst tow truck service!! I was waiting for more than an hour and they didn't arrive, I canceled the service and asked for a new service!!! and the problem that was on the side of the highway with a burst tire
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January 2024 by Thomas Landers
Left me on the side of the road for 3 hours after telling me it would be 30-40 minutes. Tried calling numerous times and no answer. And the mailbox was full. No update, no phone calls. Just me stranded on the side of the road for 3 hours. I gave two stars because the driver was a good dude.
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October 2023 by Davidson Pattiz
Hector picked us up. Friendly and quick. Drove us safely to Thousand Oaks. No complaints
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April 2023 by William H.
Frank is a true hero! He is very professional, thorough and he puts safety first. My car was involved in an accident, and it was not drivable. While I waited for several hours for the tow truck to arrive via AAA, the reason was because it was a busy Saturday evening with high demand and few drivers, By the time the flatbed tow truck arrived, it was early morning (1am), and we had the unfortunate misadventure of driving behind an incapacitated, drunk driver who was swerving across lanes of the 101 south. Frank advised for me to call 911 to report the incident and harrowing activity, as we watched the car swerve in and out of lanes. At one point, the car hit and bounced against the guardrail, only to get right back into the traffic. Frank was able to astutely keep a smart distance away,kept calm and honestly protected our lives as the catastrophic episode unfolded before our eyes. Thanks to Frank for being an incredibly professional and safe driver. Huge thanks and hope that his company commend Frank for his remarkable job at keeping us safe in a very dangerous situation.
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April 2023 by 李香香
Very perfect service. The staff was very friendly, patient and helpful.
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April 2023 by Tali R.
their driver David showed up to two young women at 2am and thought it was a great idea to hook the car up by the complete WRONG part and bend BOTH my tire rods out of shape. cannot even believe this level of incompetence can be in business. the pic is the rod bent completely at an angle, they are supposed to be completely straight. this is $1070 of repairs including replacement of both tire rods and the re-alignment! the alignment is costly at $115 because he screwed it up so bad my prius was pulling 25 degrees or more to the right! i can only hope driving it didn't bald the tires before i realized how much freaking damage this rude tow truck driver had caused to my poor vehicle! on top of all this, the guy working was a complete a*** he was rude the whole time, hanging up on me twice when i said it was too loud on his end to hear him. once my girlfriend and I got in the truck with him, he continued blaring his extremely vulgar music, blasting out cuss words and terrible misogynistic lyrics! do not ever let david touch your car! reassign the call immediately!update!!!!do not trust david specifically, if he hasnt been fired by now. Frank, the business owner, made pretty good on this one. came down to big brand to meet with me and check out the damage. he's taking responsibility for it, he was very polite to me after learning what his tech had done. hopefully frank will consider vetting his guys a little more closely! he doesnt need any more of this kind of headache. changing rating to 2 stars because my experience was still pretty bad, hopefully this company can do better in the future especially because the owner frank seemed like a nice guy.
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March 2023 by Troy Huff
These fine folks picked up my vehicle, which was suffering from a possible electrical short issue, on 2/26/2023. They took it to an auto shop that no longer existed and when I asked them to take it to another shop 3 miles up the road they tried to extort me of $100 out of pocket. Even though my car insurance, which the tow truck was requisitioned through, explicitly said 100 mile tow range. I had shown and confirmed this with the supervisor that evening and he still asked for $100 out of pocket. I asked them to leave the vehicle where it was and I would have another service pick it up. Do not use these guys, they will try to extort money out of you thinking that you don't know what's on your own policy.
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February 2023 by John F.
Expert in safely towing.Arrived when expected.Driver was knowledgeable.This site is asking me for more information, but I don't have any more.
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November 2022 by Sophie Rasura
David and Frank were fantastic, on time, and so kind! They were professionals, very knowledgeable about what they do and how to do it, and assisted us when we really needed it.Would absolutely recommend!
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November 2022 by Sophia Rasura
David and Frank were fantastic, on time, and so kind! They were professionals, very knowledgeable about what they do and how to do it, and assisted us when we really needed it.Would absolutely recommend!
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September 2022 by Christina P.
We had been waiting for another towing service from Los Olivos for almost two hours. They finally called stating their truck broke down and we could wait until the next day 11 am for service. Finally got Santa Barbara Towing. It did also take a bit, it was very late at night by now, so we understood but Robert showed up and towed the car as well as us back to where we needed to be. Great service and very nice! Thank you Robert and SB Towing!
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May 2022 by Stacey L.
If you need a tow and you're in a jolly mood, count on Víctor Antonio to dampen your day. This guy was trying to argue with me as a customer with a call he was an hour and a half late on and for the second, two hours and a half later for the second call. Usually they'd call right away to see where the location is to confirm. He even tried to lie several times about arrival times like I can't see his real time eta on the app and calls. And after I told him I'm riding with him, he said I can't do that but the tow states clearly that one person can ride and it's two or more that gets omitted. Usually the customer is the angry one bc they're getting a tow, but I'm really relaxed with these issues, it's this specific employee with this company that obviously is not experienced and need more field training. UPDATE: So I got the work order rerouted but they tried to talk to Sb Towing and they said that a new employee would be routed to the tow and I asked who it would be and they said Victor Antonio. Lmao, honestly if you're a woman that has to sit with the person driving and trying to fight you, for a call from seven hours ago they really think their customers are idiots really.
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May 2022 by Ric Etheridge
Robert picked my vehicle up off of the 101 after my car died. He was early and and did a great job. He was very friendly and professional. Thank You Robert & SB Towing for a job well done.Service: Car towing
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February 2022 by Sara Whipple
Scott was terrific! He got my car jumped quickly and never complained about the rain or late hour. I need to drive at freeway speed for 15+ minutes now.Service: Battery
