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October 2023 by Brittany Soto
October 5, 2023 @ 3pmAssociates weren’t helpful. We were waiting for shoes in the back. The first staff we asked for shoe sizes went to the back only for another guest, but not us. She told us someone else was getting the shoes for us. No one came out. The associate at the register had no one to help, but didn’t offer to help us either. We felt ignored.
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October 2023 by Avery Juan
Quick and easy purchase.
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October 2023 by Brittany
October 5, 2023 @ 3pmAssociates weren’t helpful. We were waiting for shoes in the back. The first staff we asked for shoe sizes went to the back only for another guest, but not us. She told us someone else was getting the shoes for us. No one came out. The associate at the register had no one to help, but didn’t offer to help us either. We felt ignored.
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September 2023 by Laurie
Thanks staff for being patient with me during my decision making, I have such a difficult time buying shoes at times but this staff was delightful awhile dealing with multiple customers at a time, Customer service in retail gets undermined alot esp. in shoes dept. they really do their best to their abilities! I mean wow I give these girls a round of applause. I love my skechers shoes!
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September 2023 by Valérie Lent
The store itself is great, but when I went the sales associate was very unpleasant. I ended up not buying anything there and went to the Goleta showcase place which had the same items and welcoming staff.
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August 2023 by Xiomara morales
The employees were clearly annoyed to help us & it was clear that our purchase was inconvenience to them. Love sketcher shoes don’t love the service at this store… will have to travel out of town to go get my favorite shoes.
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June 2023 by Vanya Chandra
We were looking for the slip in Skechers shoe. We found it.
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April 2023 by Namy Nguyen
I couldn't find my size 7/1/2 for styles that I like.My shoe size is 7 1/2.Their shoe size is not correct. Some of their style shoes I am not interested in have size 7 fit me while the size 7 on the styles I like didn't fit. Weird!
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November 2022 by Sabrina M.
Located on State Street near the Paseo Nuevo Mall. It has lots of great shoes. I love Skechers! But they didn't have the shoes I was looking for. They had them online, but I really wanted to try them on first. They were having a sale on socks, we bought some cute socks. They feel like warm hugs for your feet, come in all sizes, and fit like a warm hug.
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October 2022 by Bev Wolfe
The worst customer service ever! I was there this afternoon and the staff were in the back chatting. The one who was by the till was more concerned with her phone than helping me. She could have upsold me in 60 seconds had she tried. I didn’t buy anything and I walked out. Whoever owns this business is hemorrhaging money because staff just don’t care. I won’t be going back.
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September 2022 by Michael Williams (Santa)
Do NOT order shoes from this store to be delivered to your home! I ordered on August 20th, called several times and no Tracking info was provided, store Clerks unable to verify order! Don't bother calling there customer service #, you will be on hold more than 30 minutes. It's now Sep 3rd and still no tracking# nor has the order left the building!Chat help is helpful but unverified.
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September 2022 by Michael Williams
Do NOT order shoes from this store to be delivered to your home! I ordered on August 20th, called several times and no Tracking info was provided, store Clerks unable to verify order! Don't bother calling there customer service #, you will be on hold more than 30 minutes. It's now Sep 3rd and still no tracking# nor has the order left the building!Chat help is helpful but unverified.
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September 2022 by Cesar Robles
Like it.. but I have to shop around
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August 2022 by Stacey Herzig
I exchanged a pair I got online. Everyone was so nice. The process was quick and easy!
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March 2022 by FRANK RAMIREZ
Customer service needs a redo. No hello, can i help you. But when you finally come around, you run your mouth like you working for commission
