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February 2024 by Gaspar Hernandez
Jose helped me transfer my service from Boost to T-Mobile.
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February 2024 by Russell Wald
Jose helped me with my netflix account! Great help!
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January 2024 by Andres Vernal
The representative Jose helped us a lot to activate a phone number in our account. A very patient boy!
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December 2023 by Michael Kwan
Jose was a great help. He fixed my problem and I also had a problem I didn't know of. I was on 2G! He moved me to 4G!
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December 2023 by Jheadley12 H.
we came to switch over from ATT to TMobile, and they were a disaster!! They insisted we take new phones home for the weekend, and then come back to change providers. They also put on cases and screen protectors which they swore were free with the promotion. we only had to pay taxes up front. When we returned to switch over every thing, they discovered the sales person had neglected to put in our trade ins and therefore everyone had to be returned and charged correctly. That took over there hours!! Now we discovered that the so called free cases, screen protectors, etc, were not free and would be added to our monthly bill. Furthermore they had added unwanted insurance for another $38 a month without telling us. The manager was absolutely no help at that time. We are advised to meet with her to discuss all of the lies about the extra charges, but they don't make appointments and she isn't even there some days! My advice. is to avoid the La Cumbre store at all cost!! Corporate is concerned as well about their sales tactics.
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December 2023 by Alton Grimes
Jose was very knowledgeable and even though there weren't solutions to some problems he found alternative ways of making my situation better.
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November 2023 by Jessee Fish
Staff here is absolutely whack — super rude and don't seem to have a basic understanding of their own offerings/policies. One of the employees basically started a weird fight with me over the phone over a trade-in offer he wasn't sure if they had? When I asked to be transferred to the employee I had been previously talking to, he said "Fine, but he's only been working here a month." ????
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November 2023 by Allison Barrett
Jose was incredible!! He gave fabulous customer service very happy with my new phone!! Will definitely recommend Jose.
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November 2023 by Woody Barrett
Jose gave us great service, love the new phones and great cell service. Ben showed me how to use a pop socket.
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November 2023 by John Kline
Enrique and the Assistant manager were extremely thoughtful caring and very knowledgeable about promotions and offers on the S23??
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October 2023 by Soleil O.
My boyfriend and I switched to TMobile a few months ago, and have had the absolute best experience with Jose. He's been nothing but real with us about everything we needed to know, and has gone above and beyond in providing excellent customer service. If you're looking to make the switch, or already have this service, I definitely recommend asking for his help specifically when needing any service done at TMobile - really great guy!
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October 2023 by Cheyanne Larinan
Simple data transfer took over an hour, that I didn't have to waste, only to find they don't carry cases for their own phones. Both times I came in to order the new phone I asked about cases, and both times I was told they "should have it." I am leaving town the next day and I don't have time or resources to wait on a $20 case, from Amazon, not $11 like they said, especially when I work at night. Had everything transfered back, but apparently it wasn't. I missing so much data including photos that shouldn't have been lost in the first place. Never coming back to this location.
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October 2023 by Kina Bailey
Jose at the store on state street is horribly rude, and in desperate need of some customer service training.
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October 2023 by Rey Angulo
Jose was great at helping me with My phone today!
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August 2023 by Brian Ivie
This store tried to double charge my elderly mother for items she did not want. I then went to the CERTIFIED T-Mobile store in Paseo Nuevo and I was told that store is known for shady dealings. They do things that if they did those same things at the CERTIFIED T-MOBILE store, they would get fired. STAY AWAY FROM THIS STORE.