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February 2024 by Mª del Carmen Marcos Romero
I went in at the request of a family member to buy lotions and body creams to bring to Barcelona. The place is spacious and cozy with good lighting and attentive staff.
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October 2023 by Stephanie Potter
Was in this store today, and not one employee said hello or welcome. Never got asked if I needed help or looking for something. There was definitely a lack of customer service, I had to ask the cashier how she was doing and she complained about working late the night before, which didn't bother me, but not once did she ask how my day was and continued to make it about herself. When I was done, not a single thank you or have a nice day. The store was clean and organized but needs some personality.
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August 2023 by pattie laut
A little bit expensive but their things last longer. Great place when the sales are going. Although it's hard to find someone to help you if you need it, the bras last a long time. They don't carry any band size above 38 in the store. But if you go online you can find anything you need. It is returnable to store if ordered online. Took off one star since you have to hunt down someone to help you.
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May 2023 by M A
Seriously just bad customer service
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October 2022 by Shannon Dohr-Andersen
It has been 35 years since I have shopped here and I treated myself. I'm a bit angry at how much I spent but I am very pleased with the appearance and quality of the undergarments I got.
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September 2022 by ShaunsAngel Journey and Lifestyle
Got my bby some beautiful pieces
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July 2022 by Babbiiguru Guru
I rarely come to Victoria’s Secret to shop and I can’t remember the last time I even shopped here but I decided to stop by today because they had their semi annual sale. When I walked through the doors, a group of girls were huddled together gossiping and when they saw me they said “that girl” and I looked at them and they pretended to start talking about something else. The store had weird vibes, it was almost empty and all of them employees looked miserable and were either gossiping or ignoring the few customers that were there. I walked right out and was so relieved when I did. No wonder most of the business in Paseo Nuevo are going out. American eagle and Mac cosmetics closed down and I won’t be surprised if Victoria’s Secret is next.
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April 2022 by A P.
Great customer service from the store manager, Heidi. Wonderfully helpful and professional and left me feeling very good!
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March 2022 by Heather Apo
Standing outside right now while they are supposed to be open and the girls are inside right by door. Weird that they don’t open on time and seem pretty apathetic about it. If I didn’t have to exchange something I wouldn’t ever come back here again.
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March 2022 by Norphaly Calabazas
Beautiful store with beautiful things to buy. I like what they do and always stopping here.
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January 2022 by mercedes Desales
Went into Victoria Secret for some Christmas shopping. The music is pretty loud in the store. Couldn’t even think. Everything ON the shelves were dusty and dirty. The floor looked like it had not been swept in days. I understand new shipments of product, but there were boxes all over and in customer way. The wait in line to pay was RIDICULOUS. The GM was doing the most with helping customers on the floor, fix employee error at registers, and assist on a register. The person who helped me was not the nicest and gave attitude. Every customer in that store was patient and understanding, including myself, but the vibe in there was just so odd. Loud, dirty, dust, and HOT. Heater was craaanked. This store is not what it used to be.
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October 2021 by Rudy Reed
Very large selection. Quality items. Surprised more people are not shopping there.
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October 2021 by Chad Harmon
Wife loves it
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October 2021 by Aura Leiva
I havent been into Victoria Secrets for years. I went in there a few months back and as soon as we went in there the workers were communicating on their ear pieces. My partner by the way is bald which shouldnt matter and is nobodys business the way we or anybody looks. Speaking of the way we look the workers did not look like they worked in Victoria secrets. I mainly had gone in to see if they had the original pear line in lotion and body spray but i was out of luck. This ladies made me feel so uncomfortable that i felt like i couldnt look at anything im not sure if they were assuming we were going to steal. We walked in and out for the same reason. When i worked in retail i minded my own business and did my job. I guess some people still need training or only God knows. I will not be going to this Victoria Secrets and i will be going across to Bath and Body their staff does not make you feel uncomfortable at all. Bless the good people.
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August 2021 by K O
Walked in, walked right by a worker folding items, made eye contact and she said nothing. Went into the pink section to search for panties and bras and saw that you aren't able to try anything on. So i didn't buy any bras because i need to try on. Got some panties and was never once said hello to or asked if i needed help. Store kinda felt abandoned. Went to check out and the worker said "you ready?" I said yes ma'am and that was it. She handed me the bag and we walked out. Worse VS experience ever.
