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August 2023 by Monica D.
I went in for help with a name change. Manuel C was so helpful and made sure that I was helped right away. He patiently answered all of my questions and he was so nice to work with.
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May 2022 by Andreas Christodoulou
why are you closed
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October 2021 by Ody Lopez
Abran ya !!!!! Pero yaaa!!!!! Que no esperaremos años, vamos a morir y ustedes siguen cerradosSino digan de una ves si ya no van abrir para cerrar mi cuenta
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August 2021 by Victoria Ribas
Terrible!!!!!!!
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June 2021 by Aaron Schulman
Breanna the manager wasted my time and doesn’t know who to do her job. I went in to get bank statements and because the account was closed Brianna advised me I had to call the main call center and they would tell me how to Fed Ex the docs in. I called and had to be transferred to three different supervisors to learn that I in fact did NOT have to FedEx them in and would need instead to take them for upload to another local branch. Lo and behold, I have my bookkeeper paid all day today and the soonest appointment they have is three days from today and my bookkeeper will be gone. Had Brianna preformed her job properly she would have known to advise me to make an appointment with a local branch (other than hers) at that time for them to upload my supporting docs. Now, I’ve lost $1000 for my bookkeeper for the day and all Brianna could do was apologize for the inconvenience without even admitting she was wrong. To add insult to injury she wouldn’t let me finish my sentences. I don’t want apologies, I want action. She was nice, I’ll give her that. Just needs to go back to training and work on her customer service skills
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September 2020 by Paul Crow
Filthy, ATM trash everywhere stench of urine.Clean the outside
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April 2020 by Lucero Milla
Asked to close my savings only they also closed my checking account. Worst customer service from Milpas Branch never pick up the local phone, even worst customer care on the phone. Never doing business with this bank again.
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August 2018 by Melissa A.
Been here quite a few times and customer service is not ideal.. hope management sees this in tries to fix it
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December 2017 by Eduardo R.
I like the service, the girls were really nice and helpful. I'm from Oxnard but at that time this bank was on my way. I like it
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February 2017 by Chris Tian
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