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March 2024 by Marianne K.
I love White's Pet Hospital. All of the vets there are excellent and professional. My vet is Dr. Andrea Reid, and she has been my vet for more than ten years. Dr. Reid is the best. She is knowledgeable, patient, and kind with both me and my dogs. She really listens to my questions and concerns, and she understands the value of a dollar and does not push unneeded diagnostics on me. I can trust her 100% to always do the right thing by me and my pets. In the past, when one of our dogs was at the end of his life, Dr. Reid and the White's staff went out of their way to prepare a room and gave us every kindness as we said goodbye to our dear Dexter. I will always remember that kindness and thank Dr. Reid and White's for that gentle and loving goodbye to our dear family member.
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January 2024 by Shannon G.
I have been going to Whites Vets for over 20 years so it really saddens me to write this review. But I feel it is important because I do not want what happened to me to happen to anyone else and their pets. I brought in my 4 year old dog because he had not been eating and was very lethargic. The doctor did an x-ray and said he had eaten a ball and it was stuck in his stomach or intestines. I am not sure why but she sent me to VCA Care to have it scoped rather then remove it herself. $3200 later, the VCA doctor told me there was no ball in his stomach, only bile and sent me home with probiotics (BTW - I am not happy with VCA Care either). They recommended I speak with the doctor at Whites to inquire as to why she sent me there, which I did the next morning. Meanwhile my dog was still very sick and not eating. When I relayed the info to the manager at Whites about what I was told at VCA, not only did she accuse me of making up "outrageous accusations", she fired me as a client and then hung up on me. I was shocked. Nothing like this has ever happened to me before. All I wanted was to understand what was happening to my dog, sort through the information that was given to me and get him desperately needed care. The employee at Whites was so rude, would not have any kind of discussion with me about what happened and hung up on me. The whole thing felt like I was being let go to protect themselves and their error. As a small business owner, I could never imagine doing what this person did to me and to my dog. We were discarded without care, which is literally their entire business. Thank goodness for Adobe Vets. A friend of mine referred me to Adobe, after telling me she was not at all surprised to hear about what happened at Whites. The vets at Adobe examined my dog, did x-rays and saw the ball stuck right where his stomach and intestines meet. Dr Siegal immediately performed the operation to remove the ball and saved my dogs life. If it were not for the team at Adobe, and because of Whites negligence and lack of care, my dog could have died. There are so many great Vets here in Santa Barbara, if you care about your pets health, I absolutely do not recommend Whites. *A response back to Whites. If you accuse your clients of not being honest about their pets needs, what is happening to them, what was relayed to you by other medical providers, well then you have failed your clients and our pets. And what would I possibly have to gain by not telling the truth while looking for medical care for my dying pet? All I wanted was your help and you turned me away at the most dire time. In this case, your actions neglected the proper care of my dog and he could have died because you did not believe me and did not want to talk to me about what occurred. And you have now accused me of not being respectful enough to remain your client while this was happening and while I was watching my dog become sicker and sicker. This coming from medical providers that I have trusted with my pets with for years. So so incredibly disappointing. I promise you I will tell every person I know about what happened at Whites and to everyone who will listen. Take care.
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October 2023 by donna mcgary
As always, White's Pet Hospital's staff and doctors are wonderful.This time I saw Dr. Reed and she worked very well with my German Shepherd. I have always had quality care and positive experiences at White's Pet Hospital, and would definitely recommend them for your pet's care.
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October 2023 by Gerald Shepherd
This appointment was easy to get and the staff was very efficient. Somehow they worked us into their full schedule. Dr Weiss was thorough in her exam. We have been clients for over 50 years (through 8 dogs). This visit was among the best.
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October 2023 by Sandra Lugo
Always warm and welcoming service. I’ve been going to Whites since 1972! Now they welcomed my newest family member Romeo❤️
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October 2023 by carey fanning
I was able to get Miss Lily Bug in to see Dr Mcfarlin(Asap) as a drop off after Lily tore her Acl and thankfully we are on the road for scheduling a surgery at the end of the month. Thank God for Dr Mcfarlin for squeezing us in she is amazing and always there for us❤️
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October 2023 by Ana Ojeda
I love White’s Pet Hospital! And most importantly, my dog loves them. I trust my vet and I feel fortunate to know that my dog’s health and care is a priority for this great team. Thanks!!!!
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August 2023 by Lisa Green
The reception area was very pleasant. Dr. McFarland's voice mail was rather curt and abrupt. I had just missed her call and immediately called back. Her assistant told me " listen to the voice mail, you will have all the answers you need" not what I expected.
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August 2023 by Margaret Dear
Whites was booked up for weeks but they let me drop off my dog and the vet was able to squeeze him in between appts and then called to tell me what had to be done. His dew claw had created a problem and they fixed it and sent him home with instructions. He's fine now and I'm grateful that they saw him and fixed his foot before it was a major problem.
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August 2023 by Danielle Swanson
Dr. Weiss is so kind to my English Bulldog...she looks into everything and is helpful as far as cost... trying to get the right medication at the right price. The staff is very kind every visit we have had.
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August 2023 by Caroline Otahal
Dr. Weiss and staff were exceptional.They certainly give me peace of mind knowing they care about my dogs.
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July 2023 by Penny O.
I have given Whites a less than stellar review. However they immediately contacted me and are striving to rectify the staffing problems. Consequently I will be giving them another chance as I understand the pressures of a medical practice. For now I will give them 3 stars and hope to upgrade soon. I did feel the response was good and we can all learn from increased dialogue.
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June 2023 by Barbara Booth
White's Pet Hospital continually gives the best service to my dog. Their veterinarians, technicians and front office staff are caring, knowledgeable and friendly.
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June 2023 by Bruce Anticouni
Every dog that I have had over the last 40 years (more or less) has been a patient at White's. Their expertise, professionalism and compassion are unmatched, in my opinion. My only regret is that they have discontinued boarding and I have yet to find a place where I feel as comfortable leaving our "girl" when we are out of town.
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June 2023 by Amy Havens
Always a positive experience at White's Pet Hospital. Friendly and professional front office and personal attention with a phone call about my pet's issue. The Dr. and I talked for 20 minutes about options and direction to take with my pet's allergies --now that's a Dr.! Thank you!
