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February 2024 by Andre C.
Great customer service and staff here. I got a new iPhone 15 and Jason was super helpful. He made the whole process smooth and simple.
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February 2024 by Theresa F.
The times that I have written reviews are very few. After looking at the reviews there are a few negative ones, they are most likely because of old management. I went in yesterday @ around 7 to pay off the rest of my phone because the camera was damaged and to then upgrade to a new one. I couldn't be more grateful to have been approached by a manager named Clarissa. She saved me a good chunk of money because I had forgotten that I had the insurance and she helped me file an insurance claim. So I only had to pay $250 for a complete replacement of the phone!! If it wasn't for her giving me all the options she could've I would've ended up spending more money than I did!!
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February 2024 by Carolina Diaz
Owen and Zaria were incredibly helpful while helping my father get his new phone and aided us to switch our internet plan to AT&T. The staff was so nice. Such a good experience. A couple of happy customers.
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February 2024 by Valeria Nunes
Marcus was very attentive and helpful. Explained all the options very clearly. Excellent service!
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February 2024 by German Leiss
Jason didn’t help us at all. I said that “that’s all he can do” when we asked for assistance. We were trying to unlock a device.
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February 2024 by Erika Heras
Marcos Garza at Valley Fair AT&T was professional, patient, friendly. I was so happy to have him help with some equipment return from my office. He was super patient and helpful and made the process as easy as they could and ended up fixing the problem I had. Highly recommend, great customer service.
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February 2024 by Margarita Harrington
Jason was amazing. He was professional, patient, friendly. He helped me get a new phone and I ended up purchasing other accessories too. He was very Knowledgeable. . He is an asset to AT&T’s organization!
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January 2024 by Abhay Joshi
I wish I could rate this experience with 0 stars, but unfortunately, that's not an option. My friend, who had just arrived internationally, and I walked into the store around 8 PM to purchase a prepaid SIM card. Upon entering, Jairo immediately inquired about the model of the phone and where it was purchased. When we mentioned India, he promptly remarked, "In my opinion, android phones purchased outside of the US are not compatible with AT&T." I informed him that I had purchased my phone in India and had been an AT&T customer for 10 years. Despite this, he insisted that if we bought the SIM card and it didn't work, there would be no refund. I requested to see a list of compatible phones, and while I was pulling it up on my own device, another employee confirmed that my friend's phone, a Google Pixel 3a, was indeed compatible. I suggested to Jairo that he should verify before discouraging customers. Instead of apologizing, he accused me of being "argumentative" and refused to provide his manager's contact information. He even threatened to call security if we didn't leave. It was disheartening to witness my friend, who had just endured a 24-hour flight, facing racial profiling on his first day in a new country. We decided to leave the store. I hope the store manager - Josh Madeiros, reads this and reviews the CCTV footage to address the behavior displayed by this employee. At the very least, the store should consider hiring staff who are empathetic and respectful.
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January 2024 by Jiwon Kim
Larissa was great. Fast and friendly.
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January 2024 by Siaosi
Bailey A. at Valley Fair AT&T is genuinely the most helpful Associate we have ever came across, not only from AT&T, but in general. He helped us with all of our challenging questions within the span of an hour and went beyond the service we were expecting. Definitely an expert in his field. Thank You Bailey
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January 2024 by José Da Costa Pinto
Zaria was very patient with us and knowledgeable about the technology. She helped us with the accessories, updates and data transfer. Thumbs up ? to Zaria. Thank you!
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January 2024 by Raluca Oanta
I recently had an exceptional experience at the AT&T store, thanks to Jairo. His professionalism, kindness, and extensive knowledge stood out. He patiently answered all our questions, offering personalized advice that met our needs perfectly. Jairo's genuine care and friendly demeanor made our visit enjoyable and informative. He's a true asset to the AT&T team, leaving me impressed and satisfied with the service. I highly recommend him for anyone seeking expert assistance.
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January 2024 by Tiffany L.
Been here for 2 hours. Not a single "We'll be right with you". No acknowledgement of us even walking in. There's no queue, no waitlist or anything to put our names down so employees can't tell who comes in first, who to help, etc. This place needs to have a system where customers can put their names/phone numbers to be called so they know who to help, etc. It's crazy to think restaurants have waitlists, you can even join on Yelp. For a major cell phone company- nothing.
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January 2024 by Antonio G.
Jairo's service was excellent!! I came in today in which I was on a time crunch and needed to get my screen protector changed and Jairo was really nice and took care of me and I was in and out!
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December 2023 by Tonya B.
Great service/experience!! Had everything thing that I needed. Thank you Zaria and Owen. You guys ROCK!!
