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March 2024 by Gayatri T N
Ron was amazing and very helpful. Extremely professional and friendly. I highly recommend booking your appointments with Ron!
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February 2024 by Vijay Ramamurthy
The person in charge didn’t seem to know how Bank of America works and was unapologetic about her ignorance.
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January 2024 by AH Kolar
Very poor customer service... especially the young Asian Indian women who greets people when they walk in... she is clueless and with a rude attitude. Never going back here.
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January 2024 by helusa lema
Disappointing experience! I scheduled an appointment with a banker for last Friday,arrived at12:55pm for my 1pm appointment. Despite waiting until 1.26pm, the manager informed me at 1.27pm that the banker will be taking a break , she suggested to wait longer or reschedule. The first person who told me to sit and wait didn't communicate this when checking me in??i left the bank without a word. Wasted my time !
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January 2024 by Emily S.
I came to deposit my check. There was no line. And they were quick to get it done. No hassle and quick. I would have to come back here more often. Unlike other banks. I could imagine if it was busy the parking would be a problem. That's the only downside I see
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December 2023 by Ji Yeon Kim
Always too bad service. Long wait. Teller only 2 pp
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December 2023 by Ercan GENIS
Slowest BOFA branch ever!!!
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December 2023 by Pako T.
My recent encounters with this bank have been disappointing. The service is consistently subpar, characterized by excessively long wait times and staff members who are not only unhelpful but also remarkably rude. The overall atmosphere leaves much to be desired, making banking here an unpleasant experience. Consider exploring other options for better service.
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November 2023 by Kacie Sanfilippo
Horrible branch, horrible customer service every time I go. Today I waited in line behind 2 people, 5 people in back of me with 1 teller. After waiting in line for 15 minutes because the person with the teller had a complicated transaction they finally added another teller. Once it was my turn, the teller took 7 minutes to complete my deposit and never asked me which account it was intended to go in. Of course they deposited it into the wrong account that I need to now go online and fix myself because I was at the bank for what should have been a quick transaction for almost 25 minutes.
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November 2023 by Manjot Kaur Deol
BoA need to improve there online call system it is very trashy, I needed to call for a verification code and the computer system in the phone did not understand i thing I said it just kept on saying "I did not understand" everytime.
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November 2023 by Mohamed Nurahmed
Binh was very respectful and dealt with very quickly. I live in a far place, but every time I come to this branch because of their wonderful treatment. My father is elderly and I was worried about opening a bank account at Bank of America, but this employee was professional and helped me open the account with all professionalism when he was... I have a transaction or know someone who wants a banking transaction. I advise him to come.
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October 2023 by Cure C.
WORST BANK !!!!!! They NEVER answer their phone calls !!!!!!DO NOT use this bank at all cost !!!!!!!
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October 2023 by Edward M.
Sucks, terrible service. Been waiting here for 30 mins already and no one has acknowledging me...
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September 2023 by Hani A.
I had an excellent service at Bank of America branch (2925 Scott Blvd, Santa Clara, CA 95054). The customer service lady that helped me, Mariam Hendi, was so courteous, patient and gentle. I went there to deal with my deceased wife accounts. The process was very lengthy and it had to be done in two different visits. She was the one who helped me in both times. If I have any other business at BOA I would go to that branch and that customer service lady, Maryam Hendi.
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July 2023 by Suhail Habib
Binh is a class act - very helpful, very fast. I opened an account here after coming to the country 3 weeks ago, and dropped by twice since unannounced. Every time Binh was happy to assist - last time, past his working hours.