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October 2023 by Brock Boehler
Went there to look at datejust watches. The staff were very friendly, but nothing I was interested in was in stock. I understand that’s not necessarily their fault, their inventory is whatever Rolex sends them, but I sat around waiting for 30+ minutes for someone to come help me just to be told the piece I wanted wasn’t available. The place seemed understaffed compared to how many people were looking to be let in.Anyone interested in shopping around should schedule an appointment. And if you have a strict budget or specific timepiece you’re looking for, you’re better off buying online.
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October 2023 by Vitaly Kleiman
I enjoyed my visit and received excellent service.Update: Not the same store I visited 3 years ago, I purchased a watch and changed my mind in a few days, they would not accept a return, saying something about invisible scratches on the wrist band.I will not be back.
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June 2023 by Anonymous Anonymous
Salesperson, Halidun was very knowledgeable, I am very happy with my new ring!
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March 2023 by Bradley Fries
Used them for over 20 years. Had to have my platinum ring resized. Very pleasant encounter.
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February 2023 by Shannon Joyner
Amy rushed and pressured us to pick a setting. The craftsmanship of the setting was awful. The gem did not look good with the setting. Within a month, the gem was loose in the setting. I asked if I could see the setting with the gem before we finalized the purchase and she said the sale was final since the setting was custom.
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February 2023 by Mercury P.
Really friendly environment, Thai was very patient and helpful. 10/10 recommend
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January 2023 by Andrew
Amanda provided my partner and me the best customer service experience we've had while shopping for an engagement ring. She absolutely made our day, sent prompt follow-ups about rings we were interested in, and was simultaneously helpful, fun, and informative. Beyond Amanda's top-notch service, the showroom had a great selection of rings and customization options were plentiful. If you're looking for genuine diamonds, are starting the ring-searching process, or just want to meet one of the best and friendliest faces in the San Jose jewelry business, I would strongly recommend stopping by.
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November 2022 by Josh Talon W
Amazing jeweler with the best customer service. Thai is now my preferred jeweler and will be for many years to come. Highly recommend this place for their awesome collection of Hamilton and Tissot.
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October 2022 by Amanda Jimenez
I have always wanted to buy myself some cute gold huggie hoops. I went in and I was shown the different options. The woman who helped me didn’t try to upsale me and understood exactly what I wanted. I absolutely love my little hoop earrings and will definitely be going back! The woman who helped me was names Patty and she was just the sweetest thing!
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September 2022 by Mark Cassidy
Aimee was great to help us pick out our wedding rings! Good selection and good quality. Thanks for your help!
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August 2022 by Sonia L.
I have been a long time customer, 20+ years and today I spoke to a non caring VP "Sherry" who was not interested in what I was told by a sales person. She did not care if I ever shopped there again. I won't support a company that I feel doesn't have values or their customer's best interest at heart. All that mattered to her was the profit of the company. I will not be going back and am warning you not to shop there, EVER!! Go to a jewelry store that stands behind their sales people and cares about their customers.
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August 2022 by Paul Ruiz
Thai was great in helping me getting my new watch. He was able to hold the item until I got there and even waited for me after working hours. I totally appreciate his help and dedication to customer service. I will be back for future purchases.
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June 2022 by Barn4th W
The best service here from Aimee. She gave me thoughtful and personalized service. Couldn’t have asked for more. I will be come back for my future purchases.
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May 2022 by T Y.
We were thrilled meeting Thai at Ben Bridge today! We were in the market for a timepiece for a special milestone. Thai was so patient listening to my needs and professionally recommended many great timepiece that was unique. We purchased the ORIS big crown ProPolot X. Thai explained all the details and features. He is experienced, knowledgeable, kind, and a well listener. He also offered me a great price! I will definitely return to Ben Bridge and I recommend Thai to everyone!
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May 2022 by Gwendolyn Aponte
She said her was Amy and immediately began her story and we shared ours. Lovely lady that made sure we will return, if only to say hello. Super great customer service. She was genuine, it wasn’t just about the sale.