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November 2025 by Abigail Delaney
Absolutely loved going to get my daughter’s first birthday bear. The staff was very friendly and the happy birthday sticker we received had an adorable snoopy drawing on it!
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October 2025 by Chel
What a bummer of an experience we had on 10/20. We went in for my baby's first birthday to get the whole fun experience and got nothing of that. The employee was clearly not happy to be there. She was alone so I get the hint she was stressed. Maybe there should be another person helping her idk. There were a couple people there waiting to be rung up and a few who were browsing. We were next to have our bear stuffed and she took another person before us. She was somewhat more pleasant with them but she was clearly stressed. We got our bear but just a naked bear. No explanation on how things worked. Employee just went through the motions and script. We just blindly went in on vibes lol. Will not visit this location again.
Clearly this is a normal thing here looking at the previous reviews.
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September 2025 by Jane Li
Environment is great and clean! Sale associates were very helpful on answering our questions. We are here to create a birthday present for both of my kids. We had a very positive experience from start to end, most importantly, my kids are very happy with their stuffies.
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May 2025 by Sean Daniels
Awesome place I had more fun then my kid did.
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January 2025 by Scout Leach
We went for my daughter's first birthday. It was honestly really disappointing. The employees seemed annoyed that we were getting a discount and rushed us through the whole process. There was no magic, no excitement. We were in and out in 10 minutes. We were the only ones in the store so it's not like they were busy. I get that it's a normal day for them but it was a special day for us and we left feeling like an intrusion and were quite disappointed
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October 2024 by Kennedy F
Went for a fun grown up date to build a bear cause I wanted Bluey. Staff were kind and attentive. Noah helped my husband and I and got us straight to a stuffing station and explained all the add ons and made us feel welcome. Even though we were two “big kids” haha. Definitely recommend this location even for as busy and chaotic as the mall was. Staff were fun and energetic.
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September 2024 by J
Great store and experience with very helpful employees.
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August 2024 by Cristian Ladino
I went there and the people were too talkative
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July 2024 by Francesca Sofia Zapanta
didn’t see the bath station when i went
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March 2024 by Kirsten Gulden
So accommodating and kind! The employees here are so sweet and you can tell they really care. I brought in a plush I bought on their website that was overstuffed and they took care of me no questions asked. They adjusted the stuffing perfectly and stitched my new friend back up for me. I love going to this store! ❤️
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December 2023 by Jemcy Kecry
This toy store is a paradise for kids and parents alike. The service is top-notch; the staff was patient with my kids, helping them explore and choose their toys. The quality of the toys is excellent, and the price tags won't break the bank. It's a place where you get great service, unbeatable quality, and incredible value all in one.
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November 2023 by Jequjso668 N.
Each division elects Build-A-Bear Workshop cus'tomer se,rvice phO'n'e Num'ber ''8O5;3O1;-7O(4)2; one member using full-preferential instant-runoff voting. This was put in place after the Swan by-election, which Labor unexpectedly won with the largest primary vote and the help of vote splitting in the conservative parties. The Nationalist government of the time changed the lower house voting system from first-past-the-post to full-preferential voting, effective from the general election.
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November 2023 by Barb B.
I recently purchased a product online for my granddaughter for Christmas. It came in a crushed brown box. The birth certificate was crumpled and the only packaging was one piece of paper shoved in the box. When I called and asked why my purchase wasn't in a build a bear box I was told I had to check that option at checkout. Seriously? I was told I could order one for .95 with an almost $10 shipping charge or go to a store. There are no stores in close proximity to me that's why I ordered online to begin with. All in all their customer service sucks. I wouldn't recommend them to anyone.
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October 2023 by AJ Baxter
So much joy just spills out.
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October 2023 by Bosslady Tana
❤️❤️
