-
October 2023 by Michael Maximilien (DrMax)
Best place to buy a watch (not Rolex) in Bay Area.
-
October 2023 by Nida Tue
Excellent viral shopping experience with Mirjami along with customer service. Will be doing business with them again in the future
-
August 2023 by Rahul singh
Super helpful staff. Very happy with the Omega Seamaster 300 Sedna purchase. Thanks!
-
August 2023 by Hanchen Li
Watch out for potential misinformation by the sales. We liked one piece of gold jewelry in the shop. The salesperson Eva told us that the price is calculated by the per gram price of gold and the jewelry is 3 grams. We found it a good deal and bought it. After getting home, we weighed it, and the gold pieces plus strings is less than 2 grams. It does not follow the per-gram price either. We called the shop. Another male staff picked up the phone. He said the item is in the final sale. True. It is written on the receipt and was told by the sales. However, we bought it based on false information about weight. It is pretty much fraud. Then we debated for about 30 seconds in the call, the male staff claimed they are closing. It was 4:30 pm on Sunday and they close at 7 pm. He said "Thank you" then hung up the phone.Follow up: They accept my return now. Changing to 3-star.
-
August 2023 by mike lovullo
Mia was excellent she shared pictures and a video of the watch i was purchasing. she explained the warranty and how they shipped the timepiece to me. highly recommend CH Premier Jewelers
-
July 2023 by Lester F.
Jenny and the CH Team are the best. Exceptional customer service, professionalism, and kindness. I walked into the store just to say hello with my last visit in 2011. To my amazement the Team still remembered me, even had my contact information. That said, I did have purchasing a timepiece in mind (eventually). To my amazement, Jenny introduced me to the Omega Seamaster "Seaweed" time piece which I couldn't say no to. No pressure sales, no gimmicks, and did not feel rushed. Highly recommended, 5/5 stars!
-
June 2023 by Steven
The security guard was more pleasant than the person that assisted us. Did not have any reasonable recommendations for a first watch and did not respect the area of interest that was provided. Do better.
-
June 2023 by Jaimin S.
I have visited ch premiere a few times in the last 6-7 years. But this time it was different. I went in just wanting to see a watch I had seen on the internet. I wanted to see what it looks like. I was helped by Gordon who was very professional and he genuinely wanted to help. He wasn't pushy or condescending in any way. I was eager to help and the best thing was he listened to my needs thoughts and wants. He made suggestions based on my feedback. Didn't push me into a corner. As I mentioned I wasn't planning on buying anything but just wanted to see a watch. They didn't have it in stock but had something else that was similar. He showed me that just to try the fit and he said he will check availability on the one I wanted. I was so impressed by him that now I wanted to buy something even though I am not an impulsive buyer. Sean the manager came to say hi, and was kind enough to spend a few minutes with me and he introduced himself to me. They matched my excitement for watches and they were very informative. I wanted to buy either a jlc or a panerai. But I didn't want to deal with anyone but Gordon. When he told me that he can't sell me those but he would hook me up with someone good at their botique stores I didn't want to... Sean and Gordon both were Amazing and I must say they are an asset to ch premier. I ended up buying a bell and Ross from them. It I wouldn't have bought anything if it wasn't for these 2. Very happy with my purchase. And I recommend going in an asking for Gordon. He is an absolute star.
-
June 2023 by Omar A
Updating my review as 4 star experience. I was fortunate to acquire a couple of Patek’s from this company a couple of years ago. In recent years they have become extremely selective with who they want to work with relative to Patek Philippe allocations for a variety of reasons, likely guided by Patek too. Some within the company do a great job and care about client experience regardless of who you are. Every request simply cannot be accommodated due to demand and selection process needs to be thorough. Overall I am grateful for what I received and a few within the company carried themselves very professional with a follow up call acknowledging my frustration. For those who cared, keep up the great work!
-
May 2023 by Omar A.
Updating my review as 4 star experience. I was fortunate to acquire a couple of Patek's from this company a couple of years ago. In recent years they have become extremely selective with who they want to work with relative to Patek Philippe allocations for a variety of reasons, likely guided by Patek too. Some within the company do a great job and care about client experience regardless of who you are. Every request simply cannot be accommodated due to demand and selection process needs to be thorough. Overall I am grateful for what I received and a few within the company carried themselves very professional with a follow up call acknowledging my frustration. For those who cared, keep up the great work!
-
May 2023 by Omar Ali
Mia was an amazing help. My brother and I walked in not having a great idea of what we were looking for but she was incredibly patient with us. She showed us a bunch of different pieces all over the store. What was a short visit turned into a hour and half. She and the other staff were all incredibly knowledgeable about the watches they carry and the different features that each one had. Mia was very in touch with the latest releases and went out of her way to make sure we were seeing the newest arrivals as well as the reliable classics.
-
April 2023 by Jani H.
I can highly recommend CH Premier Santa Clara! I recently got a watch serviced there and the professionalism and customer service is top notch. Big thank you to Sean who is amazing, has always a smile in his face and goes above and beyond the make his customers happy! I will definitely be back.
-
April 2023 by Suvamoy M.
Just bought my first Omega Constellation. The plan was to check it out but lady at the store, Mia made the whole experience so amazing that I couldn't wait. Thank you Mia for helping me out their. I am thrilled. I wish you all the best. - subho
-
April 2023 by Robin K.
I initially went to CH to just look at and try on watches on my wishlist. I ended up walking out with my first Omega a few weeks later!Mia helped me and she was amazing throughout the entire watch buying process: She was incredibly patient and knowledgeable while showing me around the store. She was also great with communication afterwards.
-
March 2023 by Dustin Mays
I ordered a watch online, and the turnaround was exceptionally fast! I placed the order at 1130am one day, and the watch was in my hand before 9am the next day! Their team kept me posted on the order status every step of the way directly via e-mail, and the watch was packed very neatly and safely for shipment.
