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November 2023 by Sandy Y.
This is the first branch I've been to where there are no actual bank tellers/teller windows. Unusual thing - there are some chairs in the center to sit while you wait until the next banker is ready for you. I was only the second customer when I walked it. I probably waited about six minutes. Definitely an interesting concept if and when they'd have a long line.
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April 2022 by Walter L.
I went into this branch after another Chase branch- nearby turned away my request to open a checking account for my daughter due only banker on lunch break. But this branch has only one new banker serving another customer and the other banker is on lunch break until 3pm. A lady associate told me maybe 3:30pm the banker on lunch would come back or making an appointment. Suggested to me that I need to make an appointment, I told her I did but Chase did not tell me to that two forms of IDs are needed, making the appointment useless. Lazy people who make no attempt to serve customers, might as well just close the branch forever.
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February 2022 by Brisa C.
Worst customer service ever...., Maranda Alvarez has the worst customer service..... it seemed like she was in a hurry like she wanted to leave it was very disrespectful she had no patience and she couldn't help at anything I felt bad for the guy in front of me too she has no manners and couldn't resolve his issue like what's the point of having a branch if they're not going to help.
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December 2021 by liv i.
After attempting to handle business for a family member who is a Chase Private Client I've given up on this branch. I would rather drive across town to a different location to avoid the frustrations of dealing with this location. When I polled friends to find another location with competent staff, all I got were similar stories of frustration and wow. Makes me glad I don't bank with Chase.
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March 2021 by Sia K.
Really nice and efficient since they have a machine and the technology for deposits both checks and cash now. It wasn't crowded at all so I would recommend this branch. However, if you want a one on one assistant then this might not be the branch for you. Overall, the bankers are friendly and nice.
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December 2020 by W O.
No hand sanitizers near indoor ATM, not offered any for my whole visit. Waited outdoors in line only to be told they cannot help me because they don't have a cash teller inside and recommend me to go to another branch despite them having the information before I went in.