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January 2024 by Lucy Palermo
Everyone that works there are welcoming and helpful
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December 2023 by Mariel B.
Absolute worst customer service I've ever experienced in a business. Entered the store and all the employees were by the register busy talking amongst themselves and could not even greet customers who said "Hi" trying to get their attention but we were completely ignored. After shopping, with not one employee's help, we get to the register and were told that we couldn't purchase as students when in fact in line we created the account. It's ridiculous how there's so many negative reviews to this precise location over the years and nothing has been done to improve the customer experience. This will not be my first not only complain. Be better. Do better.
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March 2023 by Jennifer Warner
Staff was very friendly and helpful.
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February 2023 by Allie V.
Terrible customer service, I was just browsing to look for what items they may have in stock. Instead I was harassed and told you need to have a license present. I told the employee I was just browsing so when I come back I dont waste my time.
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November 2022 by Azucena Montes De Oca
Very good products great customer service
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October 2022 by Arie Suwaphat Janchay
Worker super helpful. Love here.
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September 2022 by Brian Matt
This used to be my #1 place to buy all my REAL white or silver/grey/lavender hair dying needs. Now I can't even get in?????a lot has changed in 20 years. Thanx for making people who have been bleaching/dying their hair white/silver long before it was "the 'it'color" welcome.- brandy
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June 2022 by Hassan K.
One of the Worst customer service experiences I have ever encountered. The lady at the store had a terrible attitude towards me, almost as if she were racist. She completely ignored me saying hello and was cheerfully approaching the next customer that came in after me as if it never happened.When I had complained to the store manager she was even worst and disregarded the whole situation and made it sound like it was my own problem. Complete unprofessional!! Will not go back in and absolutely don't recommend this place to anyone!
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January 2022 by Danielle R.
I agree with Nijika G. on these reviews! The RUDE A$$ worker Alina was soo disrespectful and disgustingly rude to me and others. Alina has the ugliest attitude and worst customer service. She ignores customers, she has a horrid attitude, and treats her employee with the most DISRESPECT!!!! Another time I even went into this store and saw her bring her child to work, and her child looked so sick and congested-- poor child! Side note: I've gone in here before and was assisted by Destiny & Adriana they were so amazing and helpful-- so thank you to those two ladies. These ladies really need a raise and to be praised for their hard work. This store needs some major attention, BEWARE!!!!!!!!
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December 2021 by Bob b.
I was there twice recently, and both times the staff were friendly to me, looking in the back for extra product. The prices are decent, the main reason I knock of a star is because they were out of stock on two of the seven different things I came to buy. It also isn't clear to me whether this store is for professional hair stylists only, or if anyone can go and buy from them. I'm guessing that that they give a discount to the real hair stylists, not the wannabe's at home.
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October 2021 by Nijika G.
I just went to El camino Cosmoprof. The lady AL**A was sooooo mean and rude costumer service. I have a few qestion to her. she acting so annoying me. when i get casher she did huge deep breath like Im making to her uncomfortable feelings. Excuse me? You made uncomfortable to customers. She shouldn't be costumer service also even she doesn't know about product well. I asked few product but she didnt know. and she said "i never heard that." that is so silly. that was so popular bland and product lol
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June 2021 by K J.
This store NEVER has anything I come for. Time and time again I ask if certain products (simple color request) can be in stock. I just went for 4 different products and they had none of them.
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May 2021 by Lieu Tah Wei
Another salon location waste of my time. Though the female cashier was very pleasant and very courteous and I understand that you have to follow the rules but I still can’t understand how a lot of these salon supply store cancel a simple items such as an item as a spray bottle. Another location where I wasted my time driving down here and only to find out from the sign on their door that they can only sell to “Professional” only.
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May 2021 by Apit L.
Another salon location waste of my time. Though the female cashier was very pleasant and very courteous and I understand that you have to follow the rules but I still can't understand how a lot of these salon supply store cancel a simple items such as an item as a spray bottle. Another location where I wasted my time driving down here and only to find out from the sign on their door that they can only sell to "Professional" only.
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April 2021 by Kulwinder Kaur
The staff there were not ready to help and didn't talk nicely. The customer service is very poor and the staff is not helpful. Out of the two people working one of them was with the worst customer service. Do not recommend going here. I had to go to Sally Beauty to get the things I needed. Very bad place.
