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May 2023 by Pistachio Algorithm
Vince is an amazing sales agent, he solved my ring size problem within 20 minutes. From find the right size, tax issues, engrave timing to align with the ceremony etc. Thanks Vince!
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April 2023 by Ted F.
I really enjoy this brand a lot. I own a few of dy pieces such as their emerald pendant and also a couple of thei rings. Their crew is also top notch! Jonathan being the one to always provide me good customer service when I'm looking for a certain jewelry. I also have to mention Vince, michelle and Chelsea for providing the same service, they are all such a great crew.
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March 2023 by Elizabeth C.
Not good service. Waited for a long time for assistance while one sales person was having a personal conversation. Another salesman came out - looked at us standing there waiting for help- turned around and walked back behind a wall....this jewelry can be purchased anywhere so no need to shop here.
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March 2023 by Tish B.
This is seriously the best store for men's rings. If you are looking for a men's ring with more style other than the regular silver/gold bands then this is your store. My husband tried on several rings before coming to this store and none of them were that great or that different. I wanted him to love his ring because we're going to wear them forever so we might as well get rings we enjoy wearing. This store has a variety of men's bands so I knew he would find one here that he loved. He gave me his top 3 choices than let me choose which one to purchase. I chose the one that he liked the best and it complimented my ring pretty nicely also. We had Brandon help us and he was amazing. Everyone in the store is really helpful. It was a great shopping experience.
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February 2023 by Liran Gal
Scam scam scam!!!They sold my mom this gift for me and after wearing it just one time it broke. I stopped by the store to attempt to exchange it for a new one, but they would not accept it
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February 2023 by Liran G.
Scam scam They sold my mom this gift for me and after wearing it just one time it broke. I stopped by the store to attempt to exchange it for a new one, but they would not accept it, because I did not have the profile information for the store
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January 2023 by lalo valdivia
Good customer service, lady was nice even though I was in sweats and a hoodie, didn't feel judged. I have 2 rings from this place and the nice lady offered to have them restored (not for free obviously) I'll keep buying jewelry here.
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December 2022 by Josh Grey
Jonathan is amazing. We stopped into the store because no one in San Francisco carries David Yurman like DAVID YURMAN. Their inventory did not disappoint and the whole crew were able to not only see in person things we'd only seen on the website, but to walk out with things we'd been wanting. Jonathan continues to take great care of our family and friends answering emails as we prepare for the holidays.
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October 2022 by Julian Darby
[Updated review] David Yurman has some nice options for men's rings. Karey gave good service.[Original review] Wasn't open during their posted opening times
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August 2022 by N Q.
Working with Brandon on several occasions was a pleasure. He is personable, charming, and very down-to-earth. One can tell he loves what he does, and it exudes fun, classiness, and professionalism. There was ever a time we felt pressured by Brandon. The store manager and Brandon work respectively, and we're very accommodating and provide excellent customer service. The store setup is comfortable and with a nice seating area. Brandon always offered us refreshments and a warm and happy welcome whenever we stopped in. I am a perfectionist, and I noted to Brandon a few flaws in one of the designs, and he took it well and acknowledged my observations on the difference. My purchases have been excellent, and I enjoy every piece I've purchased, even though there are slight imperfections in the design quality. Most people will miss it, as the store acknowledged. What is lovely to top off it all was I received beautiful bouquets from the store manager welcoming us to their David Yurman family. It's always a pleasure. Atmosphere: 4.5 stars Service: 5 stars Quality: 4 - 4.5 stars Value: overpriced
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May 2022 by Monic R.
These rings are so much more interesting than other mens bands! Love the selection and the details. Amie was very helpful and is helping to track down some very low stock items. Hoping she finds them because this is our favorite out of several stores
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March 2022 by Ryan Gal
Very happy with my purchase Answer all my questions and well explained about the new bracelet , it’s worth buying .
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November 2021 by M H
While I like this brand a lot, this specific location could benefit from some “professional” sales staff. A middle aged woman with middle eastern heritage helped me and my partner there. She kept throwing unnecessary comments about how my partner is afraid of me (cause my partner kept asking for my opinion which is so nice of him), how I am like my boyfriend’s Mom!!! (cause I asked my boyfriend whether he would feel comfortable using the selected piece of jewelry at his work place) … She said and asked unnecessary comments and questions about my life like “it is obvious you have not been raised here”, “you should be new here.”, “how long have you been in the states?” with a condescending manner. While I replied her nicely every single time she kept on smirking and trying to throw her judgments at me.I don’t need that kind of attitude from a sales person in a designer jewel shop. I wanted to get a two pieces of jewelry for my partner for his Birthday and I make sure to do that either online or somewhere else. What a pity to have such a nice store and such close minded sales staff.
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October 2021 by John Gemignani
The staff is always nice and always helpful.
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September 2021 by Alvin Kim
I would opt against purchasing from this brand and more specifically this location. I had placed a repair (which by the way, DY does not have warranties on their products) on June 19, and was told I would receive my repair in about 4-6 weeks, and they would contact me to approve the repair once they had received a quote for the actual repair. 6 weeks passed and I hadn’t received my repair, which they told me had now extended to 6-8 weeks, then 8-10 weeks and now almost 3 months. Every time I’ve called myself, despite representatives and managers promising they would call back. On my most recent call, a representative quite literally said, “Yeah, this location doesn’t necessarily do the best job of following up.” I would advise not going to this location unless you want sub-par customer service and avoid DY in general as they don’t back the “quality” of their products.
