-
February 2024 by Kamila D.
***UPDATE: It's been like 5-6 years since we trusted El Camino Self Storage for the very first time and decided to place our belongings there (so we are like regular customers now :) ) and... I have no idea what happened that some of the reviews are so negative about one of the honest, most kind and most professional person at that facility!!! (I honestly think someone got upset and asked their peeps to follow them to post those fake reviews as we never ever experienced nothing but amazing service and approach from Jeanette and her Team!) And let me quickly explain my such appreciation for Jeanette and the El Camino Self Storage Team! They were always extremely supportive and even in the hard time for me and my Family when I lost my job, Jeanette as a manager was in touch with me and kindly responding to each my message showing her empathy and understanding! Again - never ever felt ignored, never ever felt like I'm another number on their storage unit list, never ever left alone nor without the professional approach!! Always got a reply to my questions, always within just 24h, and every single time it was such a pleasant experience!! The facility is clean (since moved there), very well managed and... I remember during the Covid time we were always reminded about using masks and all precautions even within our own storage area!! (again in very polite and professional way!) No complains here at all!! Also... let me tell you something - I truly adore Jeanette patience as she and her Team have to deal with all "Karens" in the world and what I noticed they do that with their biggest smile trying to make everyone comfortable no matter what!! So just show them respect and understanding for their hard job instead judging just by some irresponsible reviews or behavior like whole world belongs to you or those reviewers!! ***just in case - I'm not related to any of the El Camino Self Storage employees neither to Jeanette, I'm just speaking up as a long lasting customer of this facility right here!! Very happy customer in a fact!! Keep going Jeanette and don't get discourage by those who are trying to take advantage of you or your Team!! You are doing great job and together with my hubby we are very thankful and happy with your service!!
-
December 2023 by Josie Guerra
Friendly and helpful staff. I have rented storage at both of their locations, never a problem. Great access and multiple size options and fair prices.
-
August 2023 by Rachelle Raffanti (Shelly)
Huge facility with huge lot for parking. Looks clean and well managed
-
August 2023 by Kappa Kappa Gamma Y.
Jeanette in the front office is the most unprofessional person I have ever dealt with in my entire life. You can tell by the way she takes this job and her position as a Manager waaaaaay to serious. And that this must be the first and only Management position she has obtained her entire adult life. This place used to be so clean, tidy, and well managed, but since Covid, it's extremely dirty, dusty, and does not follow proper protocol when it comes to business law and order. She sits and constantly watches you on camera for hour and hours when she could be doing something way more constructive with her time and energy instead of looking up peoples a**holes with the surveillance cameras. It is a breath of fresh air at Extra Space Storage, so much more peaceful, clean, professional, pricing is excellent. Renters beware!!! please do not have a life emergency or situation that delays or changes the way you make your payment to the facility. There is not a once of empathy coming from this girl. You can just forget it. This is a storage facility not a Military recruitment office.
-
May 2023 by Michelle M.
Jeanette is the worst person to work with at this facility and at the other one definitely getting all my stuff out of the storage unit and going elsewhere also, she's acting like she's the owner of the place but she's not. So there's one way to start off with your customers by lying which is not a good luck
-
April 2023 by James Harrington
Do you have extra stop and want extra security this place is where it's at
-
November 2022 by Charles Viso
El Camino Self Storage has the #1 rating in security due to over 100 high definition cameras. There is no safer place in Santa Clara to store your belongings.
-
October 2022 by Angel V.
Great service. Jeanette was very nice, patient and answered every question we had. We were in and out in about 30 minutes including a tour of our potential locker. We ended getting a different locker than was originally shown to us per her recommendation and we are happy with her choice.
-
September 2022 by Nicole Morales
Just started renting here. Staff was super helpful and friendly, and she really took the time to walk us through everything. Facilities are clean. Adequate parking when we were there. Competitive prices!!!
-
September 2022 by Thomas Morrow
Nice place to store stuff. They will up the price after a few years.
-
June 2022 by nita robison
love this storage. I like the people in the office, they allow my dog to come in and hangout with me while im doing storage Stuff. and the price is cheaper then anywhere else.
-
May 2022 by Sunny S.
The lady who is working at this store is very rude. When I came to their office to check out, the lady told to stay outside. I felt she harassed me. Very impolite and rude.
-
May 2022 by IAMTOPWRENCH1
Reasonable pricing; access hours do need to be lengthened however.
-
April 2022 by Cybervamp _.
Poor management, Jeanette T. Unreliable, Unresponsive, Not trust worthy, Not in compliance with California lien laws, Not in compliance with California Contact laws.
-
March 2022 by Sj Sav
Great storage place great price and size.
