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February 2024 by Rohit K
Worst customer service ever. They will reject return packages saying they are not acceptable and make you buy one of their expensive boxes. When i took the same package to other fedex store, they accepted it. Such a rip off at this store and very rude staff.
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February 2024 by Roger March
Just needed some custom printing. The staff was quick, courteous and competent in helping get it done.
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February 2024 by Joshua Chen
Terrible service. Avoid this place or at least AL. He refused to ship my labeled package for drawings on the box, and made me purchase their shipping box, while FedEx policy says you can use any box to ship. Very unprofessional.
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February 2024 by tomtoms mocha
BEWARE: this location has a history of rejecting reasonable boxes as “unshippable” and making you pay for their boxes and packaging fee. Please look at several other reviews, and take your boxes elsewhere like I did! ( I was quoted $80 for box replacement, completely unnecessary)As someone else mentioned in their review, I also had the displeasure of being helped by an employee named AL. If you have a question or need help, make sure you don’t go to Al to save your pleasant day. He was exceptionally rude with every question and unnecessarily condescending. He has evidently chosen to be an extremely unpleasant person.I’m glad to see other reviewers agree with me and have also reported about AL. FedEx should (atleast) put him through training on how to speak not just with customers, but with humans.
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February 2024 by Haitao Yang
very poor service, don’t visit this store if you don’t want to waste your money and ruin your day.
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January 2024 by Adnan Raza
WORSE FEDEX EVER!! Staff beyond rude & willing to go the extra 10 miles to be completely useless. Avoid at all costs
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January 2024 by K Min
THE slowest FedEx store I have been to. I was there to drop off a package when there were 4 staff and only 2 customers. I was waiting at the counter but no one acknowledged me until a couple minutes later. The staff who helped me (Al) was very unorganized and slow. He started off from one computer, fidgeted something, and then moved to another computer when he (finally) realized I was there for return. Then he slowly printed the label and taped them, and walked off to the third computer to print my receipt...
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January 2024 by S Sargent
Already close at 7:40pm. Said open until 8pm
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December 2023 by Assaf Sagi
We had an urgent need to print out building blueprints from today to today. The website estimated that the prints would be available the next day at the earliest, which would have been too late for us. We called the store, the staff was very friendly, and quickly provided us with a clear path to getting this done today. The prints were ready within a couple of hours. Great service, just when we needed, thank you!
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December 2023 by Chen Xie
The staff is very arrogant and abuse their power to reject customers. Recommend to choose another fedex.
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October 2023 by Nicole Castro
I had the displeasure of being helped by Al. I was there to ship a package and needed signature shipping. He did not listen to me multiple times when I said I was there for just signature shipping it didn’t matter the time the package arrived. I reiterated to him who the recipient was and he disregarded and wrote something else. Once I had paid I noticed that there was a typo on one of the names. He said it didn’t matter because the driver would just need to see someone was home and leave the package. I said what is the point of paying for signature if the delivery won’t check for the correct person. I asked to fix the typo and he had a attitude and kept blaming me for the wrong name when I had spelled it for him multiple times and it was correctly written on the box. It was a extremely frustrating experience. I asked to refund because he was not listening to me and when the manager came over, Ricardo he didn’t even acknowledge me or try to so mediate the situation. Extremely disappointed as I have visited this store many times but will no longer return.
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October 2023 by Nana
Destiny provided outstanding service. I went in with my dog and Destiny walked me through each step patiently and literally did most of the work for me! My visit was very pleasant all because of her patience and support. Thank you Destiny!
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June 2023 by Christophe C.
Super rude and passive aggressive dude. I asked for an update about a package because it was unclear on the website. He wouldn't even take the time to check but spent all his energy arguing. Zero customer service.
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May 2023 by s kayvan
Closed the store at 5:52 when online it states they close at 6pm. I was outside their door banging while the workers were staring at me. Rude customer service!
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April 2023 by Jimmy Chang
The staff is cool but the overall customer experience has got to change. Every single time I come here, something bad happens, usually with the equipment. Lamination destroyed my vaccine card. No signage distinguishing between oversized printer and regular printer almost had me paying 220 for 200 pages. One printer reads usb another Printer doesn’t read the same usb. Every single time. Something.
