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April 2025 by Annie
Amazing customer service!
Stands out as one of the more friendly/approachable store for shoes especially for the mall.
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April 2025 by David Brzezinski
Don’t buy online from Hansen’s. I purchased a pair of shoes and they sent me the wrong pair. I sent them back for a refund and they charged me for shipping and what looks like a restock fee.
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February 2025 by Julie DeMaere
You had the UGGs I wanted, shipped them quickly and they arrived in perfect condition! Thank you for taking care of my needs in this transaction!
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January 2025 by Chris Herman
Everything was great and a smooth purchase. They had some difficult to find uggs and my wife loves them.
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December 2024 by James Potter
I am very pleased with the purchase of these shoes for my daughter for Christmas. they were in high demand and I could not find them anywhere except from Hansen’s. Not only did they have product availability, but the shipping was very fast and arrived long before Christmas. I will consider Hanson’s for all my shoe needs in the future.
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December 2024 by The Goods
I ordered these Taz Uggs with the red trim for Christmas and they came just in time and were perfect!!!!!
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September 2024 by Dona Spaw
Awesome! Great price. Fast shipping. Would definitely buy again!
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September 2024 by Careful Shopper
Great customer service! A hidden gem.
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August 2024 by Bella Laenit
Im so amazed and pleased with an outstanding customer service by Farhoosh and Ash
We were looking for a comfortable tennis shoes that brings comfort and stability to our feet Hansen’s store have wide variety of shoes
very friendly and experiencing staff
They making you feel welcome when you come in with all your concerns
i highly recommend you to stop by and ask for Ash or farhoosh
👍🏅
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May 2024 by Madhumita Srikanth
I bought 2 pairs of Hoka shoes. Great staff, 5/5 for Farhoosh for helping us out throughout! Great customer service.
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February 2024 by Amer Yasa
Ash the young man is awesome he knows feet and shoes..I bought Hoka shoes honestly is the best shoes to walk , and he recommended
He should be working for NASA designing shoes
I really appreciate your knowledge and honesty ??
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February 2024 by COREY WILSON
I took my lady friend in to purchase a quality pair of shoes for work. We were helped by what I must describe as a duo. Two professional men who were well-versed in the craft, and definitely knew the product. I made a purchase that have so far met all expectations.
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February 2024 by Ryan S.
One of the few places that carry Hoka shoes, & so far the only place that had a salesperson who knew the intricacies of the brand. Cassandra answered all my questions & was a great help. Much appreciated!!
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January 2024 by Massi R.
If you want to deal with Marlen the supposed store manager at the Valley Fair mall location be prepared to deal with her extremely rude, unprofessional, and discriminating behavior. Why they would continue to employ someone like her is completely ridiculous she is not a professional at all. She talks to customers like they are beneath her. The situation was this: I have only been to this store twice in my whole life and it was for the holiday season. Once in November, and again in December. I was doing some holiday shopping and knew that my girlfriend and her sister wanted some UGGs. I bought one pair of UGGs each time I went in. Fast forward to around the end of December or beginning of January, I make my third visit. After receiving their gifts, my niece wanted a pair as well. I go into the store to find her a pair. I find one. As soon as I ask Marlen for it she completely shuts me down and talks to me as if I was one of her children when I am not that much younger than her. As soon as I asked her response was: No, we're done selling you anymore UGGs. Huh? I was completely confused I asked her to elaborate, what did she mean? She repeats herself. I was thinking maybe she confused me with someone who had came earlier or something so I proceed to tell her this is my first time coming in today. She then tells me: you've been coming in all the time buying all our UGGs. At this point now I'm annoyed and upset with her false claims and especially the way she was talking to me, but kept my composure. RIDICULOUS. On top of that, each time I went in I bought a different color/type of UGG each time, she may have said I have been buying the same UGG over and over again (more on this later). As if she has some type of hot commodity that she only blesses the people SHE DEEMS AS WORTHY (this is discrimination). Completely ridiculous! She didn't need to handle the situation the way she did, she made me feel like I did something wrong and I should be ashamed, embarrassed me in front of everyone in the store. She did not care who was watching, she embarrassed me in front of customers and everything. I told her: I've only been in this store two times before in my entire life. She then asks for my phone # to check my purchase history. After she checks it she says: Yup, you came in once in November and once in December. WHAT HAPPENED TO I COME IN ALL THE TIME? Is this considered all the time? Nope, she knows it and I know it and I told her just that, and she doesn't apologize, doesn't justify herself, doesn't give me anything except: We're not selling them to you it's 1 per season. Amazing! What will she think of next? This was complete BS and I doubt that this is the store policy as I know plenty of people who shop there more than ONCE PER SEASON and most likely buy the same style more than ONCE PER SEASON! Now she is speaking with a lower tone because she feels stupid and knows she's in the wrong, she saw clear as day after asking for my number to pull up my account that I only came in twice before a month apart each time, and the UGGs I was buying were different each time so what was her excuse now? First I come in all the time, then I supposedly buy the same UGG over and over, and now it's one purchase per style per season. RIDICULOUS she is one of those people that once a mistake on her part is made she does not hold herself accountable. HER EGO IS HUGE. She was clearly in the wrong and did not want to own up to it. Like a child. This could've easily been fixed with an apology, if she didn't want to apologize that's fine I'm not a baby I can handle it but then proceeds to tell me I can't sell them to you. She knew she was in the wrong and wanted to still put blame on me with as little words as possible. I don't fit the typical aesthetic of the type of customers that usually shop here I'm sure and I saw her look at me up and down judging me, discriminating. Where is your professionalism? I am shopping for others not myself don't worry I
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January 2024 by Daniela Dominguez
Long story short: I ordered some boots 2 days after I ordered my toddler some similar ones on another website since they didn’t unfortunately have his size here. Anywho my boots were gone and shipped before his were even processed. I just received them today and they are perfect. I am amazed at how fast the shipping service was especially with us being in the holiday busy times I didn’t expect to get it so soon. I am more than pleased definitely will recommend and purchase again.
