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March 2023 by Sunil R.
L'Occitane is one of my favorite brands. High-quality products that always gets plus points as a gift. This is a great location with awesome service. Took me a while to find them though I have been to this mall hundreds of times...they are a few doors down from Nordstrom if you are looking.The lady who helped me out today was super nice! High-quality person providing high-quality service. She did a great job gift-wrapping the items I bought.
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February 2023 by Apple L.
I went to this store today to purchase a few items I needed before going on a trip. I believe it was Mikeala who helped me out. She was very friendly and approachable. The products I was shopping for were in stock, and Mikeala went the extra mile to make it a great shopping experience. I will try to shop from this store again rather than through Sephora or online.
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July 2022 by Angel K.
Wow. I tried to return a gift with a gift receipt however there was a new girl working by herself and she asked me to come another day. Unfortunately that wasn't an option for me so she offered to call her manager. The manager asked me for all the personal information of the person who bought the gift (name, phone number, zip code). Even with all that information I was still unable to do the exchange. She told me I'd have to come another day when a manager was working. I don't want to blindly visit another day and be turned away again. Now I'm stuck with some products I won't use. Don't waste your money or your time here.
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January 2022 by Matthew Kinnamon
Store hours say open until 8pm. We came to this mall specifically for a birthday gift and are outside the door at 6pm and store associates inside shake their heads no, they are closed. No store hour changes are posted anywhere. That’s just poor service.
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December 2021 by Matthew Clark (Matteo)
Love this location. I walked in and was greeted by Kayla, who gave next level service. Nice sanitizer spritz, and she walked me through some products j knew and some I didnt know much about. I walked out feeling like I bought the best thing offered in the mall! This is now my preferred spot, and my holidays are much better now!
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October 2021 by Annie K.
I love this brand and am sad that Sephora doesn't carry more of their merchandise. For the things I can't get at Sephora like their lavendar bubble bath soap and Shea butter cream and holiday special gift sets i come here to get them! Service is pretty good and i love discovering new products like this healing Petit Remede this time around. I just wish they had special gifts like they do online when u spend a hefty amount or more samples at least to feel appreciated for my business. I don't think they have reward points either which makes it less rewarding to shop. I think the Palo Alto location at least gives way more samples. Even for smaller purchases.
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August 2021 by Haifa Rasasi
Products are exceptionally good! Kat the store manager was friendly & courteous! She quickly located my information & processed the sale! I used to buy their products from L’Occitane Ann Arbor but the store was closed during covid . Kat shipped the product the same day & my granddaughter received her gift next day ! Amazing service . Thumbs up , thank you Kat.
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March 2021 by Monique T.
Kat has got to be the best part of this store-- she offers amazing customer service each and every time I come visit l'occitane and my "home" mall, valley fair. it's changed so much over the years, and somehow, Kat has remained one of the brightest pieces of this monstrosity of a mall (it's huge and beautiful!) she helps me choose great customized gifts that go to loving homes and helps me build sets for myself and for loved ones. She really is in tune with whatever it is that I'm searching for, whether it be for myself, for my mom, or for my best friend. She's an all around amazing manager too (her team adores her and it shows in their work relationship together and creates a genuine and fun shopping experience), and is a great person to work with when finding the perfect products for your skincare and body care needs. L'Occitane is truly lucky to have such a great person on their team. Thanks L'Occitane VF, always a pleasure!
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January 2021 by Matthew Clark
Love this location. I walked in and was greeted by Kayla, who gave next level service. Nice sanitizer spritz, and she walked me through some products j knew and some I didnt know much about. I walked out feeling like I bought the best thing offered in the mall! This is now my preferred spot, and my holidays are much better now!
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November 2020 by Lulu L.
Used to go here for all the gifts I need for coworkers from birthdays to anniversaries, to get well soon, to congratulations on new home, new promotions through out the year. Like all the staff and their services except for the manager Kat. I dont like her attitude when I have a changed of mind and need to return an item. A long sight from her is a turn off. Hello, where is that caring customer service? Loccitane products are a plus with quality and pretty but are expensive. Moving forward, I will bring my bussines else where.
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October 2020 by Ian L.
Kat, our customers service representative, was awesome. Answered all my wife's questions, and just so helpful.
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January 2020 by Christina T
Great customer service. Friendly staff. Products are at high end but qualities are good.
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December 2019 by Eliezer Mendoza
Products are the best but the guy associate was so rude. Bad impression for my visit.
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December 2019 by Ariana B.
I just wanted to give this place a quick thumbs up! I came in today with my boyfriend for some last minute Christmas gifts. They had beautiful selection and cute gift boxes. Chad helped us out in the front and was great. The customer service was beyond excellent. He wrapped up our gifts very nicely and even signed us up for their reward program so we could get a free gift. It was my first time coming in but I will definitely be back. There was another person I can't remember her name but she has short black hair, she was great. She helped me pick out gifts for my mom and my boyfriend's mom. She was very patient answered all my questions and helped me customize a cut box for my mom. Thank you so much for your great service!
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August 2019 by Da Diva
Honestly I don't see how this place makes money. It is ridiculously overpriced, very expensive and the quality is nothing special. I always see the online ads around Christmas time and 3 times I have walked into this place, hoping to find some neat gifts but I am disappointed every time. Too pricey! I head on over to Bath and Body works where I'm able to get gifts for the whole family at a fraction of the cost. 3 strikes you're out!
