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February 2024 by Michael Weisenberg
Nice pens..
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October 2023 by Arta K.
I have been shopping here for quite sometime now, I highly recommend this location specifically Roxanne if you want top notch service.
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August 2023 by Hans M.
Roxanne was very nice, and I got my rollerball refills fast. I will be back in the future.
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July 2023 by Kami M.
Kind of an unpleasant experience when I walked in today (7/7/23) to see about engraving my pen. The first woman greeted me just fine so I approached the second woman behind the counter. I told her I was there simply to engrave my name on the cap of my pen and her response was, "Well how long have you had your pen?" (I hadn't even taken it out of the case yet) and I said "I'm not quite sure, but not too long." Her response then was, "Well, we don't engrave pens if they're five years or older." I said, "Oh that's fine because it definitely hasn't been five years." Her NEXT response to that was, "Well, it's going to take four weeks to get this done, just so you know." I also said that was fine and she walked away. A lot of context, yes. I just find it extremely unprofessional for such an upscale establishment to employ staff that that treat their clients this way. Given that I have purchased a good amount items here AND referred plenty of clients to this location, I'm just appalled at the customer service I received today. Side note: Also disappointed that I would have to purchase a new cap to my pen just to get it engraved. I ended up purchasing more ink but I think moving forward, I will be shopping elsewhere.
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April 2023 by Luigi B.
Montblanc's storefront always manages to catch my eye! Love the clean, elegant designs! But the reason I walk in is because of familiar faces! I saw Roxanne and so had to say Hi! She's so warm and helpful! I love hearing the stories behind each of the themed pens. I'm a longstanding fan of the Meisterstruck line, but the artistry behind the new ones are a large part of why I come back! The Agatha Christie is probably my favorite! Had to get the updated one. Super big fan of Rudyard Kipling! The theme of his poem IF applies today to the American individual now more than ever. Inspired me to get that pen! But the Skywalker series is what sings to me. Love the design! And so when Roxanne showed me what looked like textured obsidian, I had to make the purchase! And here I was just strolling through to join some friends for dinner...Haha! And I also love other Montblanc accessories. Their cuff links can make anyone look toothsome! Love the stories! Love the ambassadorship flare of the service, especially Roxanne! And it's always a pleasure to feel like I'm leaving with a work of functional art worthy of a museum! Would purchase everything again!...or maybe something new..Haha! Woohoo!
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March 2023 by Bulli S.
both ladies that work today was very helpful, Thank you for the customers service. My family and I will go visit again ! Best new design look for wallets and passport holder...
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January 2023 by Bryan Johnson
Terrible service. I came in to this store specifically to purchase a ballpoint pen for journaling, having done my research on bleed through and smearing. Despite my asking for a ballpoint, the salesperson steered me toward the rollerball which didn't smear or bleed through their special demo paper. I even commented that Mont Blanc's own website warned of bleed through and smearing with the rollerball. Once home and journaling in my Moleskine, the pen bled through and smeared. Only upon trying to return the pen did I discover I'd been upsold to a more expensive pen. One I specifically did not want or ask for and one I can't get refunded. To make up the additional $80 difference in the exchange, they wanted to give me four boxes of refills! What a scam. I now have an $80 store credit that can't be used online or any other Mont Blanc store. I expect superior service and quality for this price point. I received neither. I will NEVER purchase anything from this brand again! Well, except for that $80 store credit...
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November 2022 by Jason & Barbara Neu
Very professional clean store. Got the pen refill I was looking for.
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September 2022 by Denis Matiunin
Great store with great service! Thank you Marsha and Roxy for great services!!!!
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August 2022 by Chris C.
You must see The staff here at the mall. Wonderful attention to customersand detail on their exceptional brand of products. Had to step in and walked away with a few pens to start my collection.
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July 2022 by Nida H.
Kim had excellent Customer service my brother and I were very satisfied with our purchases of a notebook a rare pen and a small mini pen I got a notebook myself as well early birthday gift for my brother but Kim did wonders and really guide us and educated us throughout the process good job Kim with the excellent customer service will be back for more ink
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May 2022 by Linda Lorente
I called the corporate office to order a pen for a business gift and they referred me to the location closest to me. This needed immediate attention because my boss was taking it with him on a business trip so we needed to purchase, engrave and have it sent to my bosses house before he flew out two days later. Chloe was amazing! She put my order through and guaranteed completion and delivery within 48 hrs. The engraver called me to confirm it was completed and fedex picked up and delivery was for the next day. I am very happy with such amazing customer service and follow through. They are my go to store. Thank you!!
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January 2022 by R.C. Aquino
5 star service from Marianne with a surprisingly wide selection of writing instruments, time pieces and leather goods. Highly recommend, and ask for Marianne for very thoughtful service with deep product knowledge to help you with your purchase
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September 2021 by Weihao Kong
Be aware they don’t offer return and you can only exchange once within 14 days after purchasing.
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July 2021 by Nicholas Gudgeon
Amazing service and staff. Had a slight issue with a watch and they took care of it no questions asked and corrected the issue to our satisfaction. Jackson (sales rep) and the head manager (forgot her name, sorry) were amazing, responsive, and very professional. Communicated thoroughly, on time, and concise through the whole process. We will be life long customers based on this experience. Thank you Montblanc Valley Fair team!