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October 2023 by Iurii Peshkov
Terrible service. They didn't put the wheels on correctly and lost my wheel cap. I had to go back, I wasted my time and money
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July 2023 by Dinesh kannan.R
Horrible guys!Took my car in to replace my 2 front tires and they managed to damage the TPM sensors on the right wheel. I took it back to the shop and somehow it’s not their issue anymore and asking me to take back to the dealer. He goes on to say my car is 6 years old and it’s possible that TPM sensor is worn out..I didn’t have this issue when I took it to the shop.Shady ppl.! I knew I shouldn’t have taken my car to this third class warehouse.I would give 0/5 for customer service/satisfaction.!
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June 2023 by Zachary Friedrich
The worst tire shop I have ever been to. Avoid at all costs!Overtorqued lug nutsOver inflated tiresBad customer serviceIncorrect hours of operationDoes not answer the phone during business hours
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June 2023 by Jennifer P.
I don't recommend this place to anyone. I came in for an alignment and they went through my car and took a very value watch that I left in the center console. I talked to the owner and he said there is nothing he can do since they are not responsible for missing item in the car during service. If you decide to take your car to this place, keep in mind that they will go through your stuff. Also, the alignment job at this place is horrible. My car still not align correctly.
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May 2023 by John Yu
Was in the unfortunate situation of getting a major puncture on my tire, and towed my car to this shop because it was nearby. They pulled it off and let me know very clearly why it wasn’t repairable (hard to know what exactly punctured the tire from the outside!). I appreciate the transparency and clear communication.
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May 2023 by Anthony O.
They crashed my car when I dropped it off for tire rotation and balancing. Seems like mgmt/ownership isn't nearly as good as it was before
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March 2023 by Nick Neylan
Went back for a second time. The technician wouldn't listen to me, so I called the manufacturer of the upper control arms... He wouldn't listen to him either. Then, he incorrectly installed my adjustment by not seating it correctly. Do yourself a favor and go elsewhere.
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March 2023 by beamers only
I always go here very honest people the prices are very fair they have a lot of experience and they were very fast
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December 2022 by Maria Y.
I had great customer service! I purchased 4 new tires for my explorer.. with alignment n balance for an incredible price! I waited less time for them to complete the service:) lil over an hour:) I would definitely recommend!
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November 2022 by Kevin T.
I ran over a pothole on South 101 in Mountain View, and there were several other vehicles that were on the side of the highway just like me. I'm assuming that pothole took all the cars out. I reached out to this spot and was quoted for tires and mounting--used tires for $25 each and mounting was $25 each tires and rotation of tires were $30 for all 4 tires. The owner of the shop had immaculate customer service, and I don't understand how people are this friendly. He was able to answer all my questions, and was patient with all the answers. The entire service was no longer than 45 minutes for two tires replacement, mounted, balanced with a rotation. This shop was established in 1985 and this is a family business . I'm glad that they're still business around after the pandemic like this. The next time I need new or used tires I'm 100% coming here
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November 2022 by Darya Mikhailenko
Crooked owner. If you don't want your car to be damaged, avoid it at all costs. While testrunning my car after alignment the owner scratched it and denied this happened. I got it all on camera, and he has it on his cameras too, but refused to reveal (of course) the videos neither to me nor my insurance agent. He went out of his way coming up with multiple lies to reason why he can't provide that. So I filed a police report and the court hearing is pending.Reply: again, now in the reply the owner is saying he would be happy to assist but when I drove there again, he said he would not give any footage. My insurance agent talked to him and said he was sneaky, arguing that his video has glares and she wouldn't see anything anyway. Just one more excuse..stop lying already.
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November 2022 by Lya Zhan
The worst experience i had. Came in for good reviews, but never ever going again. Dishonest scam place, worst customer service. Hungry for the money. If you care about your car, Avoid this place at all cost!!!
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October 2022 by Claire R.
Called early in the day for a tire leak, thought I would just need a repair, turned out I had a giant nail in my tire in the side wall so it couldn't be fixed. Luckily I was able to drive in right after work and get a used tire replacement within fifteen mins. The front desk person was extremely kind and when I called earlier in the day he even said he was sorry about the puncture which instantly made me feel more at ease about the service. It can be difficult to find a reliable car spot and this will now be my go to place! Definitely recommend!
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September 2022 by Carlos A.
It began with a phone call, I asked if they had used tire ( my size) for my car. I was not placed on hold, but rather he immediately walked over to physically check inventory. He confirmed they had my tire; I drove to the shop and within 10 minutes, my tire was installed and ready to go back on the road. Customer service over the phone is very important to me. Customer service in person is even more important to me. 5/5 stars deserved.
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September 2022 by Phat V.
Called in ahead of time and the tires were there waiting for me, same day. The owner was hella friendly and entertained all of my questions while I waited. Replaced all four tires, in and out within 20 minutes.
