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December 2023 by Travis H.
I recently purchased a vehicle from Porche of Stevens Creek. I was impressed from the moment I drove into the parking lot upon which I was greeted with a smile by Mustafa Shujayee who guided me through the process and exceeded every expectation that I had.The vehicle that I wanted was not on their lot, yet within a day, they had searched, sourced and delivered the vehicle that I had requested. Mariah Hutchinson, the manager, was equally helpful and knowledgeable in the entire process. She made sure the finance department was efficient, and delivered on their word, and that I got the car exactly as I wanted. The dealership was even willing to change the rims out to the ones that I wanted thanks to Jimmy Martinez in the service department. All in all, the best purchasing experience I've had, and I made some friends along the way. I will never go anywhere else!
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December 2023 by Lucía R.
Exceptional Service from Mustafa Shujayee and Mariah Hutchinson at Porsche of Stevens Creek!I recently had the pleasure of working with Mustafa Shujayee and Mariah Hutchinson at Porsche of Stevens Creek, and I cannot express how impressed I am with the level of service they provided. From the moment I walked through the doors, their professionalism and commitment to customer satisfaction were evident.Mustafa Shujayee's extensive knowledge of Porsche vehicles is truly remarkable. He took the time to understand my preferences and guided me through the available options with genuine enthusiasm. Mustafa's passion for the brand was infectious, making the car-buying experience not only informative but also enjoyable. Mariah Hutchinson's attention to detail and exceptional customer service skills were equally noteworthy. She went above and beyond to ensure that all aspects of the transaction were smooth and transparent. Mariah's friendly demeanor and dedication to customer satisfaction created a positive and stress-free atmosphere throughout the entire process. She was approachable and available to answer any questions-an exemplar quality in a leader.Together, Mustafa and Mariah make an unbeatable team. Their combined expertise and commitment to customer care set a standard that other dealerships should aspire to achieve. I felt valued as a customer, and they made every effort to address my concerns and preferences.The dealership itself is well-maintained, and the staff exudes a genuine passion for the Porsche brand. From the showroom to the service department, Porsche of Stevens Creek reflects a commitment to excellence that is truly commendable.Lastly, my experience with Mustafa Shujayee and Mariah Hutchinson at Porsche of Stevens Creek was nothing short of outstanding. If you are in the market for a Porsche and want a seamless, enjoyable buying experience, look no further. I highly recommend Mustafa and Mariah--they are the dynamic duo that will exceed your expectations. I'm now a proud owner of a second Porsche, and I owe it all to the fantastic team at Porsche of Stevens Creek!
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December 2023 by Nicholas T.
Unbelievable experience to say the very least! Mustafa Shujayee was absolutely brilliant I had another vehicle picked out at another dealership elsewhere where his experience and professionalism came into place!! He slowly explained why his vehicle with all the bells and whistles fully loaded was a better buy for the price I was looking for! His Porsche knowledge and background on the vehicle he was selling is something I didn't get from any other sales person and trust me I shopped this car nationwide to make sure I was getting my dream car in and out!! Overall my experience at Porsche Stevens Creek was unforgettable unbealievable and straight out of a dream! I highly recommend Mustafa Shujayee to anyone looking for the best experience life can offer! Driving away in a certified preowned Porsche Taycan Turbo S Blessings Stevens Creek Porsche I will be back!
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November 2023 by Ngc Nhung P.
We ordered Taycan, process was very smooth and informative from start to delivery. Very professional, Arsen Ashugyan was very helpful and friendly, would definitely do business again.
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November 2023 by James Watts
Recently sold my 2005 Porsche 911 Carrera. it was my most prized car of all the cars I've owned over the years. But, I had to part way. It was difficult but working with Mariah Hutchinson made the process less painful. She was empathetic and understood the emotional aspect of parting way with your favorite car. She was absolutely wonderful to work with. She was keen to work with me and get me the best possible deal. If i were to be in the market for a Porsche again, I would DEFINITELY look her up. She will do anyone right by her. She's a consummate professional with great heart. Loved working with her.
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November 2023 by Mark Brown
James Shin at Stevens Creek Porsche helped to make my dream come true.
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October 2023 by Yanning Chen
I recently received my booked 992 while waiting patiently for a year, very happy working with James Shin, actually the best sales person I've ever worked comparing all bay area Porsche dealers. He's very kind, patient, and transparent in keeping me informed throughout the whole process, and I had a very pleasant experience working with him! Highly recommend anyone who's interested in buying their Porsche to work with James, and I believe I would buy more Porsche from him personally.
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October 2023 by Cody L
Came in for a test drive, front desk said there’s a waitlist, sure I put down my name, phone number and the model I want to test drive and buy. Went to near by mall and never received a call rest of the day or any follow up the second day. Guess I have to take my business somewhere else, cuz the sales here don’t seem need to sell cars. Recommend go to Fremont or Livermore Porsche, more welcoming and professional teams.
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August 2023 by Ravi S.
I've bought 2 cars from here in the past 5 years and the sales team is awesome! The service team used to be great especially with Chelsea being around. I think she's no longer there. One consistent issue here is you lose things you leave in the car. ZERO accountability from the crew. It's a shame when things get lost within than few hours you leave your car for service - usually their response is "lot of people handle the car, so we don't know". I would expect more ownership from every staff and the management needs to take these seriously. Wouldn't you clean the car interiors when it a car gets returned? Can someone be held accountable for each car being handled and a lost&found be utilized? These things go a long way.
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August 2023 by Eric Mejia
Highly recommended, James and the team made sure to go above and beyond to make our dream come true! It was a pleasure doing bussiness with a team who pays attention to detail and no confusions whats so ever!
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August 2023 by Jomon Philipose
If you are looking for a car at Porsche Stevens Creek, I highly recommend Arsen. Just talking to him was a great experience. He is extremely patient , polite and I admire the way he interacts.
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August 2023 by Michael G.
Sales Department- James Shin is a consummate professional and keeps you up to date with the custom order process from start to finish. We have purchased five Porsches from Porsche Stevens Creek and James has delivered Five Star customer service each time. Our latest purchase was for my sister's new 911 Targa 4S. While the Pandemic and supply chain delays led to allocation delays, James did his best to get her the car as quickly as possible. James used his 20 years+ of Porsche sales experience to also offer his advice on which option packages would best be suited for her individual tastes and likings. She is more than pleased with her new beauty. No matter what model you are looking at purchasing, or if it new or pre-owned, you really should give James a call. He is very patient and will answer all of your questions. He will offer you a competitive price to those who making a reasonable offer. One thing we really appreciated was the time he takes explaining everything at delivery. The new features change quite frequently, so James blocks ample time with his clients to go over the features of the car. Service Department- Our family has owned luxury cars since the 1970's and the best Service Advisor we have ever had, is Jeremy DeFrisco at Porsche of Stevens Creek. The reason why our family consistently buys the Porsche brand is because of their service. We have had the other brands; Mercedes, BMW, Jaguar. Their service departments are constantly over booked and your looked at as a number. Jeremy DeFrisco has taken the time over the years to get to know us and take care of us every time we come in with a concern, no matter how big or small that concern. He saved the day in 2018 when my one week old Macan was broken into. I had it towed to the dealership and Mr. DeFrisco took care of everything. He ordered the glass, installed it and had the interior cleaned. It was like the break-in never happened. I was thankful for his service and kindness at that particular time. It was during Christmas and I was going through health issues and treatment. Jeremy takes care of his customers and treats them like family members! I guess, in a way, when you buy a Porsche and have owned them for 20 years, you become part of a the Porsche family. It's a privilege to be a member of that family and I hope that you give Stevens Creek Porsche a chance to become your lifetime dealership! .
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July 2023 by Josh Riemersma
Docking a few stars for the service dept issues, purchase experience was great all around. But they have had my car 9 days so far, and tell me i can expect my car to be ready on Monday, 12 days after dropping it off, and ive only owned the car for 4 weeks total. Just to get my clear bra installed on the car that i added on at the time of purchase....1/4 of the time ive owned my brand new Macan, it has been sitting im some random lot somewhere waiting to get this installed. If i knew it was going to take this long i would have taken it to get done myself where i know it would take less than 12 days.
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July 2023 by iBen Consulting
I recently had the pleasure of working with Ron Sakai, a truly outstanding service advisor at my local Porsche dealership. From the moment I stepped into the dealership, it was evident that Ron's commitment to providing exceptional customer service was unmatched. I am delighted to share my experience and express my utmost appreciation for his patience, professionalism, and red carpet-like treatment throughout my service visit.Ron's patience was truly remarkable. He took the time to attentively listen to my concerns, answering all my questions with a genuine willingness to help. Despite his busy schedule, Ron ensured that I felt valued as a customer and that my needs were given the highest priority. He demonstrated an impressive level of knowledge and expertise, providing clear explanations and offering insightful suggestions to address any issues I had with my Porsche.Ron's professionalism was evident in every aspect of his service. He consistently went above and beyond to make sure I was informed and comfortable throughout the entire process. From promptly returning my calls and emails to ensuring timely updates on the progress of the service, Ron's attention to detail was exemplary. His communication skills were exceptional, as he conveyed complex technical information in a manner that was easy to understand, empowering me to make informed decisions.What truly set Ron apart was his red carpet-type of service. Every interaction with him felt like a VIP experience. He greeted me with a warm and friendly demeanor, making me feel genuinely welcomed and valued as a Porsche customer. He took care of all the necessary arrangements, ensuring that my service visit was seamless and hassle-free. Ron's dedication to ensuring my satisfaction was evident in his proactive approach, consistently going the extra mile to exceed my expectations.I am grateful for the exceptional service provided by Ron Sakai. He embodies the values and standards that one would expect from a reputable Porsche dealership. His professionalism, patience, and red carpet-level of service left an indelible impression on me. I can confidently say that Ron is an invaluable asset to the dealership and a true ambassador for the Porsche brand.In conclusion, I wholeheartedly recommend Ron Sakai as a service advisor. If you are seeking an unparalleled service experience, look no further. Ron's dedication to customer satisfaction, combined with his exemplary professionalism, makes him the epitome of excellence. I am grateful for the privilege of working with him and I am certain that others who do so will share my sentiment. Thank you, Ron, for making my visit to the dealership truly exceptional!
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June 2023 by RJinAZ
Just purchased a Panamera Sport Turismo Turbo S from Porsche Stevens Creek. It was a great experience and nothing bad to say. If there was ever a snag or I had a concern, I knew the team at Porsche Stevens Creek was there to help.James was my sales rep and helped me order the perfect car. He provided me with updates along the way and was always available when I had a question; even if he wasnt in the office, he'd still get back to me.Final paperwork was as easy as possible these days and was done promptly to not delay delivery.I see a few reviews mention issues when it came to registering the car outside of California. I'm in Arizona and was able to get things done quickly with Mariah's help. Mariah came through HUGE in helping me get the appropriate documentation as quickly as possible to title and register the car. She even called me in the evening on her off day to make sure I knew what was going on and comfortable with the process. Great Customer Service!Great Experience all around and we'll be back!