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January 2024 by Brian Ngo
We went in to buy pillows and the process was easy and fast! We were encouraged to sleep on as many as we wanted to.Dao was especially helpful, and he explained the differences between various types of pillows. Would recommend if you need to try something in person.
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November 2023 by Christine Wong
Went in to check out the various Purple mattress offerings to take advantage of the Thanksgiving sale. There was no pressure to buy and Jasmine was very patient with answering my questions and providing recommendations on the mattresses to try. I left the store with a good idea of the combination of mattress, smart base and pillow that works for me!
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November 2023 by Angela Espinosa
If I could give a 10 star review i would but I loved Daryl's customer service. We received help as soon as we walked in and left with a purchase of three pillows!! Daryl is amazing and he definitely deserves a raise!! Thanks Daryl!!
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November 2023 by Joe Love
Just stopped by (Nov. 16 @ 11:45 am) to ask about the longevity of the harmony pillow(which I have). Richard the salesperson was too distracted looking everywhere else, not paying attention to what I was asking. There was no one else in the store that he needed to pay attention to.Horrible customer service.
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August 2023 by Rinya Uchiha
Love the place!!! Show room was super nice and clean. Salesman is super nice too.We got a King bed here after took a look at the beds here.Apparently, King bed will take longer than Queen bed to ship. Feel kinda scammed cuz the salesman said it will takes 2 weeks or less and it turns out taking over 2 weeks to even shipping it out. Still need to wait after they inform me that the bed is shipped.I will still give a 5 star review tho. Just want to give out my comment on the shipping time for people who wants King bed to be aware of it
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August 2023 by Maribel Mullins
A great place to try the Purple products. I already have the original mattress and wanted to test their pillows and sitting pads. The employees were nice and accommodating.
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August 2023 by Edith H
I recently had the pleasure of visiting Purple Mattress in Westfield Valley Fair to purchase a new mattress and pillows, and I must say that my experience was nothing short of exceptional. From the moment I stepped into the store, I was greeted by Andrew, a knowledgeable and friendly salesperson who made my shopping journey an absolute delight.Andrew took the time to understand my specific needs and preferences when it came to finding the perfect mattress and pillows. He was patient, attentive, and genuinely invested in ensuring that I found the right fit for a good night's sleep. His expertise and product knowledge were impressive, as he effortlessly guided me through the various options available, explaining the unique features and benefits of each one.One of the highlights of shopping at Purple Mattress was the opportunity to try out their innovative comfort technology. Andrew encouraged me to experience the Purple Grid, a game-changer in mattress design that provided an unparalleled level of support and pressure relief. I was blown away by the exceptional comfort and the way it conformed to my body, offering me a truly personalized sleep experience. I went to other mattress stores and none of the other mattresses compared to the Purple Mattress.When it came to selecting pillows, Andrew's recommendations were spot-on. He helped me understand the importance of proper neck and spine alignment and suggested the perfect pillow to complement my mattress choice. It was refreshing to work with someone who genuinely cared about my sleep quality and well-being and who knew what he was talking about without being pushy or sales-y.The overall ambiance of the store was inviting and well-organized. The mattresses and pillows were displayed in an aesthetically pleasing manner, allowing me to visualize how they would fit into my bedroom decor. We were also encouraged to lay down and try the mattress and pillows out. Andrew's expertise and professionalism made the entire process seamless, and I never felt pressured to make a rushed decision.The delivery process was efficient and hassle-free. The team was punctual and handled everything with care, ensuring that my new mattress and pillows arrived in pristine condition. They were also super fast in removing my old mattress as well.Since sleeping on my Purple Mattress and pillows, I have experienced a significant improvement my overall quality of sleep and staying asleep. The mattress provides the perfect balance of support and comfort, while the pillows cradle my head and neck just right. No more neck pain!I wholeheartedly recommend Purple Mattress at Westfield Valley Fair to anyone in search of a superior sleep experience. Andrew's professionalism, expertise, and genuine passion for helping customers find their perfect mattress and pillows truly set him apart. Thank you, Andrew, for making my mattress shopping experience a memorable one. Purple Mattress and Andrew have definitely earned my trust and loyalty.
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June 2023 by Salvador Olvera
The mattresses themselves you can’t beat, everything looks and feels great. Why not 5 stars? Shipping, for the fact that we paid $4k+ for the mattress set up and it’s be almost a month and haven’t gotten anything but the sheets and and protector. Please note that I was told it would only take 8-10 business days. Additionally the sales lady didn’t tell me the headboard would take an ADDITIONAL 3-4 weeks to ship. I’m frustrated, I wanted to be sleeping on my gorgeous Cali King Hybrid 3 bed by now.
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June 2023 by Darin T.
I did a lot of research on Purple Mattresses and I'm glad I did. My partner and I have different sleep preferences, so I needed a mattress that would be comfortable for both of us. The Purple RestorePremiere Soft was the perfect solution.Ashwin at Valley Fair showroom was great! He was very helpful and answered all of my questions in a timely manner. He made sure I was getting the right mattress for my needs, and really sold me on the RestorePremiere and the pillow set. The mattress arrived on time and was delivered by a white glove delivery service. The delivery team was excellent! They carefully removed it from the box and placed it on my bed.However, when they unrolled the mattress, we were disappointed to see that it had holes in it and the coils were exposed and warped. The mattress was also lopsided, like a taco.The delivery team called Purple customer service and they were very apologetic. They said that the mattress must have been damaged in transit. They said that they would send me a replacement mattress right away. I am still waiting for the replacement mattress, but I'm hopeful that it will arrive soon. Overall, I think the Purple RestorePremiere Soft mattress is a great option for people who are looking for a comfortable, supportive, and high-quality mattress. If you're on the fence about whether or not to buy one, I would recommend taking advantage of the 100-night sleep trial to see if it's right for you.I would also like to add that Purple customer service has been decent. They have been very responsive and helpful, but not as timely as I would have hoped for at a mattress this price. However, they have had a large amount of inquiries lately, so response times have been slower than usual, as they have let me know. This is unfortunate, but I understand that they are doing their best to handle the high volume of requests. Unfortunately i've waited 2-3 days between responses due to this period of inquiries, but hoping for some clarity soon. I am still very happy with my purchase and I would recommend Purple Mattresses to anyone looking for a new mattress.Pros:Comfortable for both side and stomach sleepersPressure-relievingSupportiveMade with CertiPUR-US foamHypoallergenic and dust-mite resistant100-night sleep trial10-year warrantyCons:ExpensiveThe grid design may not be to everyone's likingQuality issues (not the fault of the delivery team)Response time from customer service Delivery issues (torn cover, coils exposed, taco shape due to the issues)
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May 2023 by travis purdom
Sophia, Anjelica, and Andrew of the San Jose Purple store are all very professional and nice. I ordered a few mattresses and they were very helpful. I highly recommend coming to this store.
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May 2023 by Kat L.
Customer service was superb. I went in today with my significant other and tried out every single bed and every single pillow and Shella talked me through every item I tried out and consulted me on my purchase!
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April 2023 by Ammy W.
Andrew was the hero we needed, helping us get the right price and helping when we had to change from one option to another. Through it all, he was on our side, making sure we got what we needed. His calm, gentle, low-pressure approach feels comfortable compared the usual sales dude. Our new Purple Hybrid 3 is performing wonderfully. It made us miss home all the more when we recently went on vacation and the mattresses didn't isolate motion and were too firm in some spots while ended up with a crick in my neck. We love our Purple.
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April 2023 by Michael G.
The customer service with Desiree was excellent. She seemed a little nervous at first but push through okay.Her Supervisor came out after about 30 to give her more pointers. All and all the experience there was very professional.
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April 2023 by Lauren Puliatch
My wife and I were more than ready to get a new mattress and Andrew made the process super easy. He was really clear about our options and was able to answer all our questions. Thank you!
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April 2023 by Wayne Carkeek
Andrew was a great help. We went in with an idea of what we needed and he helped us quickly compare and contrast our options to find the right fit. I would highly recommend this store and the team working there.
