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December 2023 by Andrea S.
Imeldo employee is the RUDEST person you will ever meet! If you need or want to be disrespected please stop by Safeway Rivermark and just look for Imeldo she will not only be verbally disrespectful, she clearly doesn't enjoy people or like to do her job!
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December 2023 by James M.
There are some great employees like Melina , Paul , and the cart guy John. Worst one is Theresa she always is in a bad mood. I've literally never seen her help someone nicely. Runner up for rude is that Filipino dude with glasses.
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December 2023 by Michelle C.
This isn't the first time that this has happened, so I'm taking the time to write a review. I'm disabled and ordered groceries for pickup. These are the pears they picked out for us. That's not good business.
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October 2023 by Peter L.
I stop by here at least twice a week before work, right at 5AM-5:10AM. They're always open on time and the employees are all busy at work. Some have their airpods on and keep to themselves and you can tell which ones are the social ones just talking about random stuff. The employees are very diverse and the age gap is pretty big. They're always stocking up in every department and keeping everything clean and organized. Of course during the morning there's plenty of parking but I still imagine even during the rush hour Rivermark Plaza still has plenty of parking. It's shared with a ton of businesses so it can accommodate that. One little hiccup is when I went to buy a couple quest bars the cashier immediately said we don't have enough cash for cashback. I didn't want any cash but it didn't really matter. Just caught me off guard. There's also a Wells Fargo just a stone throw away anyways. Overall very clean, bigger than normal selection and everything is organized. Props to the Director and Managers.
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August 2023 by Ottilie C.
Awful service and rude for moms Firstly, cashiers there don't know how to use milk checks. We went through 3 lines all 3 cashiers don't know how to use milk checks. The end they asked us to go to the customer service desk.Secondly,They refused us to use the milk check in the store just because it titled as "valued Similac customer" which I got from my OB and is totally eligible. The lady worked at the customer service was super rude as we should've tried to buy.They also said even if there is a name there they only allow us to use one per day which is against on what describes on the check I got.Basically they made there own rules against all other stores.
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January 2023 by Chris C.
This Safeway is probably the cleanest one I've been to. It is within walking distance from my house so I continue coming here.The self-check out is what keeps me in and out of the store really fast. The machines are out of order from time to time but it's a quick way of grabbing what I need. Too bad when I'm buying alcohol it'll take a little longer because they're not allowed at the self check out.Overall this Safeway is convenient and tidy.
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January 2023 by Tracey L.
I like this Safeway; it's quiet, with a bit of music playing in the background. The service is phenomenal. It's never out of stock, and the produce and meats are always fresh. The sushi is fresh, and there's a wide selection too. My 12-pack of caffeine-free cola is always here! If you are a trail mix person, this is the place. You can build your own bag to your liking.
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December 2022 by Jill O.
This is one of my go-to food shopping locations in North San Jose. Convenient, clean, great selection, ample parking, and decent service experiences. They even have a great selection of fresh flowers! It's nice touch to have a vase of fresh flowers at the house entry or center on dining table.
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November 2022 by Jim L.
Needed to run in for batteries. Stood leaning against customer service for 10 minutes only to be told to go push a button on the battery cabinet to get help. There is no battery. So after yelling across the store to tell them this an employee came by and said they must have decided to remove it. Leaned against cabinet for a few more minutes before someone came with key. Pointed to what I wanted, he took it out. I went to take it and he wouldn't give it to me as he was looking for a check stand to walk me to. I walked out. Safeway, you need to stop locking up batteries! Waste of time
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November 2022 by Ann M.
This review is for the Safeway Bakery. Two stars for the cake because it did taste decent. It is not as fluffy and more on the sweeter side. I took three stars away because they did not follow directions on how I wanted the print to be large, they put the "Happy Birthday" on the wrong cake, and was late for the pick up time. Today is the Marines Birthday so in celebration, my department placed an order for two cakes for the cutting celebration. There is a tradition where the oldest Marine cuts a piece of cake with his sword and passes the slice to the youngest Marine. It is a way to celebrate the past, present, and future. The oldest is passing his experience and history to the younger generations from my understanding. A chocolate and white cake was ordered. My coworker placed the order a week before the event and was very thorough on what design and print. The day of the bakery called saying that the cake wasn't ready at 9am, the pick up time requested. The bakery didn't have rice paper for the print, so we had to pick up the cake a hour later. Luckily, we weren't doing the cake ceremony not until noon but someone else had to pick up the cake since the time changed. When the cake was picked up the writing was on the wrong cake and the design on the rice paper should have been larger for the branches. We scrambled to find someone to write "Happy Birthday" on the cake cake. Someone did it but it was so sloppy and definitely looked last minute.
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October 2022 by Robin Hollands
clean store close in to home
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September 2022 by Eugene L.
I was Rolling by this Safeway and I had to Stop and Check it out!!!! It's one of the Biggest Safeways I have ever seen!!! It's pretty impressive!!!! You name it they probably have it!!! Lucky for me it was Baller On A Budget Friday!!!! I went to the Deli and a 8 Piece Fried Chicken Dinner was on Sale for $5 and Sushi Rolls your Choice $5 !!!! So I bought 2 Sushi Rolls and a 8 Piece Fried Chicken for under $20 !!!! That's a Baller On A Budget Approved Dinner Deal!!! I even had the Deli SERVER Ring me out at the Deli to avoid the Long Lines out Front lol !!!! Service was Friendly and Efficient!!! The Food was Fresh and Delicious!!! This Safeway is a Baller On A Budget Approved Establishment!!
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September 2022 by Jeffrey J.
Hello I never used Yelp before until I experienced bad customer support at Safeway 3970 Rivermark Plaza, Santa Clara, CA. I went to the store like I usually do during the week to get "Raid" flying insect spray. Could not find the product looked, looked and looked, everywhere. Decided to ask customer support at the service desk for the product that ever store should have. Talked to a person name "Briana "and she told me that all the insect spray was on aisle 9. I told Briana that I was specifically looking for "Raid" indoor flying insect spray which I did not see on aisle 9. I said to myself "wow maybe they have it in the back and that customer support was wrong." So, Briana and I kept talking about the missing product that she did not want to help me with. Usually, sale people at this store are really helpful when I had a question in the past. But not Briana, she kept trying to blow me away and talk to one of co-worker about non work related stuff. After getting blown away by Briana, I looked again all around the store and decided to by some Green flying insect spay product which I knew was a waste of money. Paid for my groceries and preceded out the door and before I enter the exit I saw the "Raid" that I was looking for. The Raid was on a side stand which could have been easily located if someone like Briana did her job of being a customer service personnel. Therefore, I thought that Safeway would like this feed back .
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August 2022 by Cathy C.
Customer service ... poor... Cashier Cristina needs to go back to training and be taught manners. Sorry not sorry that we had to remind her that there is a line back to timbucktoo in this already high traffic Location to turn her a** around and check out items for us instead her talking to other employees about how she wants to go home and take a break and then reminding everyone it's the start of her shift... better off staying home and calling out instead of showing up piss a** FML attitude like she doesn't have one care to give. Rating is not due to store but employee... store itself is not bad at all but experience is what matters.
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July 2022 by Michelle V.
Store is clean and well stocked. Easy to find things. Get the app for extra savings. I got a bag of shredded cheese for free. Parking Can be a nightmare. Lots of restaurants in the strip mall.