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December 2023 by Bianca Perez
I was able to find the shoes I'd been looking for and even bought a second pair. Also, the cashier was very helpful and courteous.
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November 2023 by Sabir Stanekzai
Worst experience. Wasted my one hour to find myself and my wife pair of shoes in our budget. First they are telling me the 50% sale on the second pair does not apply. Secondly they increased the price from what was on the box. Making excuse that shoes were in the wrong box. The manager was the rudest. They expect us as customer to go and organize their store and put the shoes for them in the right box. They are spam
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November 2023 by Anna Morales
My husband and me went to sketchers on El Camino. We ask one Person to help us find the shoes. And she said they don't have that shoe and just walked away. That was really rude. I asked her If she could order them online And she just walked away. And just told us to come back tomorrow. We were there on 11/06/2023 Monday. We will not be going back to that store With such Rude customer service
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September 2023 by Aslanbek Zhakupov
8.45pm they where closed. Please check them
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September 2023 by J.R. Flores
This is the place you go when you know your shoe size and don't need or want much assistance. This is not the place you go for an exceptional guest service experience. It wasn't bad, but wasn't great either.
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September 2023 by Deseri C.
The manager at the Skechers store on El Camino in San Jose is horrifying. The biggest attitude I've seen in a long time. I was unable to get her name and she was not wearing a name tag that I could see... She's a young, African-American woman with very short blondish-gold hair and wears pink framed glasses. She was bossy with her staff, telling them what to do as if she was above them. I watched her for a while with customers... She hardly made eye contact, no smile at all and had a major disrespectful attitude as if she was "it". I had two encounters with her asking her questions where she barely answered my questions, never looking at me, and at the end when I checked out I told her she should look into taking a customer service course because she had horrible customer service... She just ignored me and picked up the phone while I was talking to her and gave me a dismissive look when I told her I was going to put in a review. I will do whatever I can not to go back to this location.
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August 2023 by Aman Goyal
Very rude and passive aggressive behavior from the staff at the checkout.I have been getting sketchers shoes for a long time now, and I always use my work discount through passport corporate.First there was this lady who was not at all I retested in doing her job, and when I asked for work discount, she called another one, who I guess specializes in being rude. She started telling me that the show I was getting is not a “work shoe” (according to her definition) and that she could not apply the corporate discount. In her register, it clearly mentioned that the discount can be applied to work, casual, sport or performance shoes.I have been to this store before, and this was never the case. Even today, one of the in store employe was very courteous and helpful. But the two I met at the cash register ruined my experience and I may not visit this store again.
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August 2023 by Alicia Ramirez
Everytime I have gone into the store the service is the worse. Just now the girl with blonde hair was very rude she said either you want them or not. Very rude and other employees were rude. I will not go back to this store.
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July 2023 by Jewel W.
Usually, when I write poor reviews about an establishment I try to highlight the positives, but I honestly have nothing good to say about my shopping experience here. The customer service here is horrible. This place is clearly understaffed, and the employees on shift are miserable and treat customers poorly. I work in customer service so I always try to give service workers the benefit of the doubt when it comes to behavior, but it is ridiculous to me that these employees are so comfortable with being rude to strangers for no reason at all. YOU signed up to work here and you agreed to the pay you received. you applied and interviewed at a customer service job, so the BARE MINIMUM, is to treat people decently. I am disgusted, and I seriously hope the employees here get retrained. And according to other reviews, I'm not the only one with a bad experience here at this location. All I have to say is, treat people the way you want to be treated.
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July 2023 by Raj K.
Absolute horrible store with poor customer service, preying employees and poor management. I visited this store before , but with today's visit would never step in again....if i were a manager i would seriously be concerned with hiring practices.......Avoid this at all cost...employees made use feel that we didn't have any other work ...and kept on monitoring us and watching us all the time.....we came here to shop .......pathetic employees
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July 2023 by Aaron Tsai
If I can give 0 star I would. They have the worse of the worse customer service. I was simply asking for pricing and promotion. I didn’t even finish my question he said NO to me, very rude! Not recommended!!!
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July 2023 by Rakshitha Bhat
Had a decent collection. They have a buy one get second pair at 50% off sale going on now.
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July 2023 by Jenny T.
I've spent hundreds of dollars on shoes for myself and my family at sketcher online and at the store but today I was treated like I was a lying customer after I requested a refund on an online purchase because my son's shoes were defective. Less than three weeks after we received the shoes and used them, the insole of one of my son's shoes came off and it kept moving around and it hurts when he wears them. I read online that we have 30 days to return defective shoes, and 60 days if you are a sketcher member. I walked in today after having finally found time to come to the store and the female manager refused to refund me the purchase saying that the shoes were worn. Of course they were worn, how else would we have found out that the the shoes were defective? She said that it's defective because my son wore the shoes. I'm hoping she's kidding me because when she tell s me such a thing, she's telling me it's OK that skechers shoes are cheap shoes only last three weeks. Then hell I wouldn't even be shopping here if I knew this to be the case. I'm never going back to this store again and will not be spending my money at the online store either if it's going to be this difficult to return defective shoes. Shop elsewhere.
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July 2023 by Min Doc
The staff were non existent, and when I managed to find one, he was surly rude and unwilling to help. Finding a woman's size 11 was nigh on impossible. I'm sorry to say but this store was the pits!
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June 2023 by Randy Davis
Went in looking for some specific shoes and the staff was very helpful! Great sale going on now!